From Joan Burge’s new book, Joan’s Greatest Administrative Secrets Revealed (2018)
I HAVE BEEN SPEAKING on attitude since 1990. What I said in 1990 still holds true today. You have a choice when it comes to your attitude. You are not a victim of your circumstances. It is not what others do or say that matters; it’s what you choose to do with what you have and choose how you want to respond.
Regardless of our individual circumstances, we all have one thing in common—we choose our attitude. That is great news because it means we can change it any time. If we feel the urge to get upset at someone, we can say to ourselves, “That’s not going to help the situation any. I am going to stop, think, and then speak.” [Read more…]