Managing multiple managers can be daunting. But that is the norm today. 90% of administrative and executive assistants support more than 1 person. It is a luxury if you only support one executive or manager. I know some administrative assistants who support an entire department of 60. However, they are not providing support every day to each person. Obviously, that is impossible. The tips below are for supporting a group of managers on a regular basis. Being an excellent communicator and being organized are vital skills to managing multiple managers or executives. I hope these tips help you.[Read more…]
At Office Dynamics International we love what we do. Part of what we do is provide tools and services to administrative professionals to enhance the quality of their work-life that promote administrative excellence. Below you will find all the free training for administrative assistants we offer!
We offer high-level coaching, onsite workshops, an annual conference for administrative excellence, certification and designation courses (World Class Assistant™ and Star Achievement Series®), and more. However, we aren’t able to reach every administrative professional with our premium programs.
We have a ton of value to bring to the profession and we certainly don’t want to exclude the many assistants who aren’t receiving funding to attend our live events.
Learn more about us here in our We BELIEVE credo.
Our free training programs for administrative professionals began in 2009 with the 26 Weeks to Administrative Excellence pre-recorded video program. As the year’s passed we continued to add a few additional programs >view our free video programs<.
We hear from assistants on a daily basis that they love our training materials but they work for a nonprofit or their organization doesn’t believe in training their administrative professionals. We don’t want any of these assistants to miss out on continued education! [Read more…]
Did my title get your attention? Last week I certified 7 people to teach my Star Achievement Series® curriculum for administrative professionals in their organizations. I spent 3 full days with these wonderful individuals who are going to create change in their companies. One of the modules in Star Achievement is all about attitude and events and feelings that affect our attitudes such as fear and intimidation.
One of the topics I cover in that module is called Fighting Office Dragons. Participants discuss 3 species of dragons: 1) Manager, 2) Co-workers, and 3) Themselves. I have participants discuss things people in those categories do that make them appear to be a dragon. Today, I will focus on the manager dragon. Here are some common responses I hear. See if any of your responses are like theirs. [Read more…]
Administrative professionals are in a unique position to build incredibly powerful partnerships with the person or people they support. The bond that exists between executive and assistant can be truly special and it can create a distinct competitive advantage in the business world.
However, this kind of partnership doesn’t just happen. Assistants who don’t know the right strategies may find they struggle with poor communication and unclear expectations, which ultimately lead to dysfunctional relationships and lackluster performance.
Thankfully, Joan Burge has coached more than 200 executive and assistant teams, and she has the magic formula to create the kind of partnership you never even dreamed possible! With her guidance, you’ll learn how to approach this invaluable relationship strategically, and you’ll gain priceless insight to help you reach your professional goals. Together, you and your leader will leverage your combined strengths while minimizing shortcomings, and you’ll both experience greater job satisfaction and results.
Even those who already have strong partnerships know there is always room for improvement. Don’t miss this free webinar—the essential guide to building your star partnership.
As an attendee, you will learn…
- The difference between teamwork and a strategic partnership.
- How to think like an executive. (Hint: Figure out what keeps him/her awake at night!)
- Strategies to support multiple managers with finesse and ease.
- Tools to help clarify your manager’s expectations.
- Tips for resolving communication issues and getting valuable one-on-one time.
- How to provide positive upward feedback to your manager and continue growing together.
Build the kind of relationship you (and your executive) really want!
The most important team in the workplace is that of the executive and his or her administrative assistant. Just think about it…. they work together more closely than any other team; the assistant is responsible for running her executive’s life in addition to her own job; most executives rely heavily on their executive assistant to get the job done, be the gatekeeper, information flow manager, department liaison, decision maker, sounding board, organizer and Chief of Everything Officer.
I have been very fortunate to have coached hundreds of executive and assistant teams over 26 years. I just finished a powerful 3-day executive and assistant coaching project with a large financial firm in Minneapolis. In addition to a formal executive training session on how to maximize the time and talents of your assistant, I privately worked one-on-one with 10 executive and assistant teams for 90 minutes each session. It was amazing and valuable!
There are so many facets of the executive and assistant partnership that I’d like to spread my tips and advice over 2 or 3 blogs. Regardless of which side of the desk you sit, I hope you find this informative and will share this with your assistant peers, executives and managers.
The theme for our 23rd Annual Conference for Administrative Excellence was The Revolutionary Assistant. Our conference was held in October 2016 in Las Vegas. We had 450 assistants from 11 countries attend.
Our team-building activity for 2016 was called Compression Planning®: From Idea to Action and Results Faster. Annette Brown who is a certified McNellis Compression Planning Instructor hosted the session with my assistance.
We were really excited about this activity because the main goal was to get assistants to come up with revolutionary solutions on time-old problems such as managers not making time for their assistants; managers not providing sufficient information to their assistants; handling constantly changing priorities; getting support for training and development.
The concept I loved most about Compression Planning is to move “it” from the conversation to the action. For more than 4 decades assistants have been complaining about the same issues (I mentioned above). When I was an assistant 40 years ago we complained about not getting time with our executives; we complained about not getting enough information from our managers; we complained about not getting support for training.
And yet here we are 40 years later and I still here the same complaints from assistants. We have to stop having these same conversations over and over. The idea is to come up with revolutionary answers that will create change and therefore create better conversations.
Our team-building session was 2 hours long and we just touched the surface. I can’t possibly share everything with you about Compression Planning.
But what we did promise our attendees is that we would share the 4 main issues we covered during the session and provide all the answers our 450 attendees developed. The 4 main topics to be addressed were:
- Revolutionary ways to get the communication and information you need from your manager.
- Revolutionary ways to approach your leader to get their undivided attention and more one-on-one time with them.
- Revolutionary ways to handle constantly changing priorities and increasing work volume.
- Revolutionary ways to gain true manager support for your ongoing professional development.
I will write one blog for each issue and we will provide the 25 ideas for each topic that our attendees developed. By the way, all 450 attendees did not work on all 4 issues. We broke the room into quadrants and a section of the room worked on 1 of the 4 issues.
Let’s take the first topic/issue regarding managers and executives not providing enough information to their assistants. First I’d like to give you some background information. In 2015, Jasmine Freeman sent out a survey to our webinar attendees and asked them to identify one thing that was standing in the way or was a barrier in their relationship with their manager. We received 700 responses!!! Wow. That was huge. And I read every single response. I realized that 80% of the assistants could resolve their problems if they would communicate with their executives or if they would have courageous conversations with their executives.
From the survey responses, I created a chart to show our conference attendees the types of issues assistants were having around their executives and communications.
Since there is a long list of ideas, I have pulled what I consider the top 4 and will expand on them. Then you will see the entire list. [Read more…]