Product Description
Live recording from Joan’s popular World Class Assistant™ Part 2 course! This triple CD set stems from the live course that covers the following topics:
• Paradigms: Help or Hindrance to Success
• Success is 90% Attitude
• Goal Setting
• Advance Conflict Resolution Skills
• Poise, Polish and Professionalism Advanced Topics and Strategies
• Are We Communicating
• Leadership Isn’t Just for Management
• How ‘Engaged’ Are You? A Self-Assessment
• Emotional Intelligence
• Tactfully Voicing Opinions
• Communicating In Style, With Style
• Crafting Constructive E-mail Correspondence
• The DNA of Star Assistants™
• Your Professional Trademark
• 360-Degree Awareness
