ABOUT THIS VIDEO
Communication: Important As Ever Bill doesn’t like that Mary doesn’t give him details on projects. Mary Jane is sensitive to John’s comments about her work. Betty Baby Boomer resents Xavier Xer for leaving work right at 5:00 p.m. every night. Why can’t everyone just get along? In a workplace with 4 generation and various diversities, it’s easy to see why we struggle. Learn how diversity of all types can work for you and how to increase your communication skills.
Welcome to week 21, Communication: Important as Ever. Why can’t we all get along? Well, that’s what we will address today very briefly; but it will be meaty. If you have the book, Underneath it All, on page 151, I want to read an excerpt to you from that page, it reads: “No doubt you’ve heard that, for the first time in history, we have five generations working side by side – whether they’re in offices or machine shops. Because each generation has a different view of the value of work in their lives, conflict is bound to happen from time to time. Let’s look at two examples that illustrate my point (and I’ll bet they’ll sound familiar):
Traditionalist Jim cannot understand why Gen Now Kylie won’t go the extra mile when work calls for it. In fact, it often seems that Kylie is more interested in socializing and in what the job is offering her than whether she is pulling her weight.
Baby Boomer Kathy gets annoyed whenever Xer Josh challenges her ideas. After all, she’s got considerable experience to back up her suggestions! Still, Josh often insists on trying an unproven, different way. So how can you keep multi-generational conflict to a minimum – and effectively motivate people to work toward a common goal, even if they don’t always agree on how to achieve it? Her are a few suggestions:
- Communicate, communicate, communicate! Once you’ve spent a little time learning what motivates the different generations, try to relate to people by communicating from their perspectives and using their “language.”
- Be aware of the generation gaps. Knowing these kinds of conflicts are on the rise – and keeping your eye out for them – can be half the battle won.
- Encourage dialogue on the issue. For example, get your team together and discuss the different work views and expectations of all four generations. This can help curb conflicts before they even start.
(CNN’s “Workplace generation gap: Understand differences among colleagues”http://www.cnn.com/HEALTH/library/WL/0045.html) Activity for the week: Find more information on generation gaps, all you have to do is Google, “Generations in the workplace.” Have a great week and good luck on bridging the gap.
Until Next Time…