Executive Assistants, Administrative Assistants, Secretaries and any person who is in administrative support role interacts with hundreds of people over time. There is a lot of training and information telling us how to deal with difficult people.
One thing I talk about in my programs on difficult people is that sometimes because we have different views and ways of doing things we think the other person is being difficult. But they really aren’t; they just don’t see things our way or perceive situations the way we see them. This is very useful insight and helps diminish anger, resentment or frustration we might feel when dealing with a “perceived” difficult person.
I was in a great workshop the other day and the speaker was talking about relationships, self-esteem, our attitudes and more. She provided many tips but the one that resonated with me is:
“Adapt to the situation or get out!”
She was telling the audience that another person is not usually going to change to the way we want them to be and therefore, we get disappointed. We may even get to the point where our frustration comes out in anger. I know from my Star Achievement Series