Welcome to another great week of October! With all that is going on in our world and our challenging economy, you may find people’s patience faltering. Several organizations I personally work with are cutting back on personnel. That means the individuals who are left at the company have more on their plate. Or you just may find people to be a little short tempered or maybe you are having difficulty on certain days not letting stress get to you.
It’s almost instinctive to yell back or to be offended at someone who is yelling at you—be it a coworker or a manager. But yelling back or arguing accomplishes little. It can destroy a business relationship and certainly dims your professional image. So before you respond to a verbal attack, keep these things in mind.
- Figure out what’s really going on. In each of the following cases, compassion—not retaliation—is in order.
- Everyone is liable to blow up during a rough day at work. If the person yelling at you isn’t known as a chronic jerk, then consider that the source of the blow up is from other reasons and not personal.
- Consider that some people are just socially inept and know no other way to communicate.
- Then, there are some people who crave the attention and know that yelling or being aggressive is one way to get it.
Forgiving is not forgetting; it’s letting of go of anger and hurt and moving on. Take time. It’s not easy to forgive with both your head and heart.