Stellar Telephone Skills For Today’s Enterprising Professionals

Length: 2 Hours

Boost your public image, professionalism, and the bottom line with out- standing telephone skills! Attendees will go beyond the basics to:

• Learn best ways to greet callers – making each one feel exceptionally valued.
• Hone note-taking and listening skills critical to providing excellent customer service.
• Manage difficult people and challenging situations with grace and tact. • Discuss current telephone safety and security issues – and today’s must-have gatekeeping techniques.

Interactive Learning Experience:
A Joan Burge/Office Dynamics International educational program is interactive, synergistic, and fun. We utilize your intelligence, creativity, and work experience. Joan Burge and our Certified Trainers facilitate learning techniques that motivate adult learners to listen, participate and try new behaviors with ease. Through individual and group exercises, discussions, and dynamic teaching segments, you will assimilate key learning points. Our curricula engage participants of every age group.

Call 800-STAR-139 for more information.