Length: 2 Hours
Boost your public image, professionalism and the bottom line with out- standing telephone skills! Attendees will go beyond the basics to:
- Learn best ways to greet callers – making each one feel exceptionally valued.
- Hone note-taking and listening skills critical to providing excellent customer service.
- Manage difficult people and challenging situations with grace and tact. • Discuss current telephone safety and security issues – and today’s must-have gatekeeping techniques.
Interactive Learning Experience:
A Joan Burge/Office Dynamics International educational program is interactive, synergistic and fun. We utilize your intelligence, creativity and work experience. Joan Burge and our Certified Trainers facilitate learning techniques that motivate adult learners to listen, participate and try new behaviors with ease. Through individual and group exercises, discussions and dynamic teaching segments, you will assimilate key learning points. Our curricula engage participants of every age group.