Star Achievement Series
Introducing the Second Generation Star Achievement Series®
The Premiere Administrative Training Course for the New Work Era Is Now Available!
Created to address the changing attitudes of administrative professionals and their leaders
This course is a game changer applicable to every industry. Building on the incredible success of the original Star Achievement Series®, which had been updated 16 times over its 32-year history, the Second Generation is deeper, more intimate, and more robust than ever before.
But don't just take our word for it
Star Achievement Series® attendees are raving about the Second Generation. Some describe it as sophisticated, with fresh perspectives that take their learning to a whole new level. Others praise its strategic approach and its ability to go deep into the most important issues facing today’s assistants.
The perfect choice for any administrative professional looking to stay ahead of the curve.
The Second Generation combines timeless principles from the original Series with new, leading-edge thinking. Attending this course will help you turn potential talent into demonstrable competence and equip you to move beyond task work to higher-level functions. You will gain critical and strategic thinking skills and learn to “roll with the punches and emerge standing.”
The Second Generation course offers . . .
- Brand new workbook content that will generate top-level performance through robust topics such as working in a world of uncertainty; strategic vs. tactical thinking; the partnership of soft skills and technical skills; working together in a virtual/remote world; setting boundaries; becoming an information flow manager; holistic outlooks, to name just a few!
- Individual and assistant/leader assessments to efficiently pinpoint strengths and areas for growth.
- Proven strategies that will help you excel in any work environment (full time in-office, remote, virtual, or hybrid).
- Deep dive learning activities providing rich, engaging learner experiences and case studies that encourage participants to delve into and explore new concepts. Purposely created to engage learners with opportunities to practice newly learned skills. Star activities are fresh, dynamic, and modern.
- Focused flow and contemporary styling encourage learners to easily engage with the material and deep dive into learning objectives.
At some point in your career, you have come in contact with an assistant who exudes executive presence.
They stand out, are self-assured, and own the room when they walk in. You’ve likely asked yourself how they got to that point in their career.
The success, vision, decorum, and qualities of a future-focused assistant can be obtained through a powerful combination of attitude, skill, teamwork, and strategy – The Star Achievement Series®.
This elite training program for executive assistants and administrative professionals consists of Two Levels of learning with four Modules in each Level.
Two levels – 8 Modules
Module 1: Be A Star Achiever™ (Attitude)
Attitude plays a critical role in our success at work and in life, but it can be easily influenced by internal and external factors. A negative attitude can inhibit performance, while a positive attitude can enhance it. In today's volatile, uncertain, complex, and ambiguous (VUCA) world, managing our attitudes and emotions is more important than ever. By choosing the right words, displaying courage, leveraging criticism, and maintaining an exploration mindset, we can maintain a star attitude and continue to grow both personally and professionally.
A Holistic View
- Performance Inhibitors
- Performance Enhancers
- Today’s Temperature Reading
- My Beliefs About Attitude
Working In A World Of Uncertainty
- Every Day, We Experience VUCA
- VUCA Case Study
- Skills To Manage Working In VUCA
Attitude Is A Choice
- Eggs And Attitudes
- Attitude by Charles Swindoll
Fighting Office Dragons
- Three Awesome Dragons
- Typical Ineffective Fighting Tactics
- Weapons To Win
- Choosing The Right Words
Performance Enhancing Strategies
- Feeling Intimidated
- Strategies For Overcoming Intimidation
- Recognizing, Clarifying, And Facing Fear
- Steps To Conquering Fear
- Displaying Courage At Work
- Leveraging Criticism
- Looking For The Lesson
- Exploration Mindset
Maintaining A Star Attitude: Action Steps For Continued Growth
- Believe In Yourself
- Commit To Goals
- Stay Motivated
- Stay Positive
- Be Professional
Module 2: Star-Achieving Techniques™ (Skill)
Today’s office environment is busier than ever before, so knowing your strengths and areas for growth, along with upgrading core skills, is paramount in today’s fast-paced office. To be successful in the administrative profession and become a rising Star, you must embrace the idea that your core competencies are vital and all the core competencies must be brilliantly performed! Core business skills, such as communication and managing workflow, are keys to developing Star-Performing employees whose advanced skills add more value to the workplace.
Star Achievement: A Mindset For Stellar Performance
- A Way Of Thinking . . . Being . . . & Performing
- It’s About Evolving
- Why Be A Star Achiever?
Core Skills: The Platform To Success
- What Is A Competency?
- Identifying Foundational CORE Career Competencies
- Star-Performing Executive
- Administrative Professional Competency Model
- Star-Performing Administrative Competencies
- Cognitive-Being Territory
The Partnership Of Soft Skills And Technical Skills
- The Balanced Partnership of Soft Skills and Technical Skills
Amplifying Communication Skills
- The Dynamics of Communications
- Your Personal Communication Style
- Choose The Right Mode For The Greatest Impact
- Effective Digital Communication
- Why Is Turning On Video So Important?
- Digital Communications Checklist
- Social Media Communications
- Keep Technology In Its Place
Managing Time, Attention, And Energy
- Be An Information Flow Manager
- Be Results-Driven
- Energy Management
- Forget Multitasking And Focus
- Balancing Conflicting Priorities
Module 3: Building A Star Partnership™ (Teamwork)
A successful leader-assistant partnership requires commitment, open communication, and the desire to work in tandem. Leaders rely on their administrative partner for everything from project follow-through to client satisfaction, from travel itineraries to budget meetings. Leaders know their effectiveness improves based on the assistant’s skill, knowledge, and ability. Administrative and executive assistants depend on leaders to provide clear direction so they can meet objectives and expectations. By approaching the leader/support relationship as a business partnership, you will gain more satisfaction from work.
Creating A Strategic Partnership
- Striving To Create A Strategic Partnership
- Partnership Building Blocks
- Do You Work For A Manager Or A Leader?
Leveraging Perceptions And Expectations
- The Foundation For A Successful Partnership
- Clarifying Role Perceptions And The Professional Partnership
- Shape Your Leader’s Perception
- Communication Enhancement Assessment Tools
- Understanding An Executive’s World
- Six Styles Of Leadership
The Keys To Powerful Communication With Your Leader
- Information Flow Manager
- Establishing “Rapport” Through Communication
- Importance Of Daily Huddles
- Executive Speak
- Communicating During Chaotic Or Turbulent Times
- Providing Upward Feedback
Working Together In A Virtual/Remote World
- Working Together ... While Apart
Enabling Your Leader’s Success
- Helping Your Leader Maintain A Competitive Edge
- Managing Multiple Managers
Interpersonal Skills Give You The Edge
- Interpersonal Skills Give You The Edge
Resolving Team Challenges
- Six Steps To Resolving Partnership Challenges
Module 4: Reaching Stardom™ (Strategy)
To become a Star Achiever, it is essential to possess great skills, a positive attitude, and strong team relationships. However, there is a fourth key component that plays a critical role in reaching professional stardom - actualizing your professional self. This requires taking responsibility for setting career goals, building networks, and reflecting a professional image. In today's highly competitive marketplace, standing out and being different from "the pack" can be challenging. Therefore, it is crucial to have a winning strategy.
Actualizing Your Professional Goals
- Uncommon And Unique
- Consider Your Values
- Believe In Yourself
- Setting Goals
- Write A Plan
- Tracking Your Progress
- Capitalize On Resources
- Reward Yourself
- Staying On Your Journey
- Recognize Opportunities For Growth
Design The Career You Want
- What’s Your Career Blueprint?
- Career Success Strategies
- The Disadvantages Of Job Hopping
A Winning Strategy For Business Relationships
- A Winning Strategy
- Cultivating Contacts
- Create A Network Map
- Nurture Internal And External Networks
- Expand Your Network
- Are You Memorable?
- Showcasing Your Skills In A Virtual World
Perception And Brand Management
- Perception Management
- Crafting And Building Your Professional Brand In The Workplace
- Establishing Your Professional Brand
- Presenting You, Wearing Your Powerful Brand
Module 1: Be A Shining Star™ (Attitude)
The administrative professional’s role has become complex and increasingly demanding. Assistants are being asked to do more work, fulfill broader organizational roles, support multiple managers, and still maintain high levels of quality. By improving self-management, conflict resolution, boundary setting, and self-esteem, assistants can foster healthier working relationships, maintain well-being, and prevent burnout.
- Exploring Work Stressors
- Evaluating Work Stress
- Top Nine Physical Stressors
- Categories Of Stress Indicators
- De-stress Yourself
Letting Off Steam Without Burning Others
- Transforming Conflict To Cooperative Solutions
- Defining Conflict
- Building Consensus
- Setting Boundaries In The Workplace
- How To Tactfully Set Boundaries
Creating Positive Self-Esteem
- Defining Self-Esteem
- Why Is Self-Esteem Important?
- Applying The Self-Fulfilling Prophecy
Three Ingredients Of A Healthy Work Spirit
- 1st Ingredient: Change Your Mental Outlook
- 2nd Ingredient: Become A Risk-Taker
- 3rd Ingredient: Keep Yourself Competitive
The 5 Pillars: Lead Boldly And Live BIG
- Lead Boldly In The 5 Pillars Of Life
- Leading Boldly: Start With Your Mindset
- Live BIG
- The Foundation Competencies
- Joanisms: BIG Thoughts For A BIG Life
Module 2: Give A Stellar Performance™ (Skill)
You present yourself to others constantly. You make connections via e-mail, text, video, and social media. You send visual messages to individuals you approach. Every day you come in contact with many people: co-workers, customers, vendors, and other professionals. Your personal presentation style and speaking ability will either enhance or detract from your message. Equally important is the ability to communicate your needs assertively. Your ability to communicate clearly with others can be one of your best business assets.
Developing Personal Presentation Skills
- Personal Presentation
- The Presentation Puzzle
- Questions To Ask Yourself
- Gathering Information
- Make Your Writing Flow
- Making It Happen
- Materials, Impactful Props & Models
- Audio/Visual Equipment, Platforms
- The Rehearsal
- Managing Stage Jitters
- Delivering Your Presentation
- Defining Assertiveness
- Choosing When To Assert Yourself
The Power Of Persuasion
- Principles Of Persuasion
- Persuading Your Leader
- The Solution-Driven Process
- Exercising Your Creative Muscle
- Methods: Step, Brainstorm,
- Mind Map
- Developing A Solution-Oriented Mindset
Module 3: Stellar Collaborator™ (Teamwork)
Collaboration brings holistic energy. Instead of working in silos, which seems to be the case for many assistants, seek to work with your administrative peers and colleagues. Doing so will make you well-rounded, full, universal, complete, all-inclusive, and whole. Instead of you trying to figure everything out on your own, wasting precious time and energy, you could be increasing your productivity and experiencing better outcomes. That should motivate you to increase your “hope quotient” by respecting the diversity of your teammates and leveraging the power of teaming together.
Beyond A Team Of Two
- Teamwork And Collaboration
- Creating A Cohesive Team
- Peer Power: Finding Strength In Unity
- 5 Powerhouse Strategies For Creating Peer Power
- Leadership: The Spirit Behind the Strength Of Every Team
- Motivating Non-Team Members
The Power Of Collaboration
- Collaboration Vs. Teamwork
- Disagreeing With Tact And Diplomacy
- Value Diversity
- Fear And Collaboration
- Scarcity vs. Abundance Mindsets
- Collaborative Problem Solving and Strategic Thinking
- Be A Person Of Influence
- Conceptualizing Social Capital
- Creativity And Collaboration
Module 4: Future-Focused Star Performer™ (Strategy)
Adapting to change is essential for both personal and professional growth. Top-performing professionals today closely monitor new work and cultural developments to ensure their success and maintain relevance. Factors such as advancements in office technology, diverse workforces, increased job stress, remote work, and the demand for high-quality output all influence productivity, efficacy, and the organization's overall performance. As companies undergo constant change, they require administrative professionals who are committed to delivering exceptional performance and finding ways to optimize work processes.
Driving Forces Shaping Tomorrow
- Driving Forces Shaping Tomorrow
- Preparing For The Future
Harness The Power of Change
- The Challenge Of Change
- Why People Resist Change
- Related Aspects Of Change
- Optimizing Change
- It’s Just Business
- Be A Champion Of Change
Keeping Yourself on the Road to Success
- Here Comes the 60-Year Career
- Own Your Career
- 11 Success Tips
Living Through Leadership
- Developing Leadership Skills
- Demonstrating Leadership In The Workplace
- Staying On The Cutting Edge
The Magic Formula
It is the unique combination of four components that make the Star Achievement program powerful and life-changing.
Our Star-Performing Administrative Competencies Assessment will help you identify and measure key behaviors, attitudes, attributes, and values to ensure you’re a stand-out performer that gets noticed, advances, and experiences future success.
Virtual Training Program For Executive & Administrative Assistants
|STAR Introductions/Orientation||Date||September 7, 2023 | 10:00 - 11:00 am PT|
|Level I||Level I/ Module 1||Level I/ Module 2||Level I/ Module 3||Level I/ Module 4||Date||September 12, 2023||September 19, 2023||September 26, 2023||October 3, 2023|
|Level II||Level II/ Module 1||Level II/ Module 2||Level II/ Module 3||Level II/ Module 4||Date||October 25, 2023||October 31, 2023||November 7, 2023||November 14, 2023|
|Class Times For All Sessions||Pacific||Mountain||Central||Eastern|
|9:00am – 1:00pm||10:00am – 2:00pm||11:00am – 3:00pm||12:00 – 4:00pm|
Important Note: We highly recommend registering as soon as possible so we can send your Star workbooks. There are pre-class assignments you will need to complete prior to the first class on September 12, 2023.
International Registrants 2023: The deadline for international shipping is August 18, 2023. Registrations that occur after that date are subject to shipping costs. The course workbook will be sent through the USPS via a Priority Mail Express International™ Padded Flat Rate Envelope. Postage calculations can provide you with the cost of shipping for your specific location. A member of our team will reach out after you’ve made your purchase and communicate the cost of shipping your workbook, your tracking number, and timeline details.
US Registrants Deadline 2023:
August 31, 2023
Our virtual training option brings the high-impact, high energy, and fun program components from our on-site training and allows you to attend from the comfort of your home or office.
Learn advanced business concepts, tools, and strategies to intuitively self-actualize, complement business objectives, and lead in the workplace. Training goes beyond traditional lecture format to include:
What past attendees said
Course Materials & Content-Rich Training Resources for Assistants
What makes Star an invaluable program? It lasts for a lifetime. Along with the in-depth knowledge and expertise shared in each module, the Star Achievement Series® virtual training comes with eight modern, highly interactive workbooks.
Each workbook builds on the previous book, and Level I is a prerequisite to Level II. All the modules fit together like puzzle pieces. All the activities, assessments, discussions, round tables, and assignments work together to teach the critical competencies necessary to achieve organizational excellence.
Workbook Distribution For United States:
Star Achievement Series® workbooks will be mailed three weeks prior to the first class with instructions for the
Workbook Distribution For Internationals:
Star Achievement Series® workbooks will be mailed four weeks prior to the first class with instructions for the
Discover how the Star Achievement Series® learning objectives benefit career growth initiatives and organizational success.
The top five soft skills companies are prioritizing in 2023 and beyond are creativity, persuasion, collaboration, adaptability, and emotional intelligence.
About The Star Achievement Series CEAP Designation
CEAP (Certified Executive Administrative Professional) is a curriculum-based designation awarded to individuals who attend a minimum of 6 of the 8 live sessions in Levels I & II, meet program objectives, actively participate in class, and complete the Star In Action™ essay.
By adding the CEAP Certified designation initials, administrative and executive assistants will find more opportunities presented to them.
Reach StardomSave With Star Saver Pricing
Boost Your Administrative Skills to Stellar Heights with the New Star Achievement Series®
Download our comprehensive flier today!
Learn from the Creator and Master Trainer of the Star Achievement Series!
Joan intimately knows every nuance of the Second Generation Star Achievement Series and will take you on a life-changing journey!
ADMINISTRATIVE TRAINING PIONEER, VISIONARY, AND CATALYST FOR CHANGE
Joan Burge is well-known as the groundbreaking pioneer of the administrative training industry. After working 20 years as an administrative assistant and C-Suite executive assistant, Joan identified a gap in the level of training and information provided to administrative professionals.
In 1990, Joan created a business in an untapped niche, overcoming monumental obstacles involving corporations’ and managers’ attitudes, prejudices, and stereotypes about executive assistants and administrative professionals. Joan dedicated herself to inspiring excellence and encouraging administrative professionals to reach for the stars! Her company, Office Dynamics International, is a global industry leader that offers a broad range of solutions and provides high-performance, sophisticated, executive and administrative assistant training and coaching.
Everything Joan produces, creates, and teaches is specific to the administrative profession and the relationship between executives and their assistants.
Professional Designation Courses
2023 RECIPIENT OF THE JEANNETTE CASTELLANO LIFETIME ACHIEVEMENT AWARD
What past attendees said
Corporate training options
Is your company looking to train its administrative team?
Star Achievement Series is a great solution and has been taught in many fortune 500 companies.
Elect to bring Star Achievement Series® creator and master trainer, Joan Burge, Founder & CEO of Office Dynamics International, or one of our highly-qualified trainers to your office.
Elect to have Star Achievement Series® creator and master trainer, Joan Burge, Founder & CEO of Office Dynamics International, train your administrative staff virtually.
Train The Trainer
These are a few of the companies that have experienced years of success with the Star Achievement Series®. Call 800-STAR-139 and see what STAR can do for your company.
FAQ & Help
Cancellation Policy: Unfortunately, we cannot offer refunds for any registration fees. However, attendees may transfer their registration to another person within the same company if they are unable to attend. Unfortunately, we are also unable to transfer registration fees to future events. We appreciate your understanding and hope to see you at a future event.
Intellectual Property Rights: Video or audio recording of the scheduled event is strictly prohibited. All intellectual property rights in all materials produced or distributed by Office Dynamics International in connection with the event are expressly reserved, and any unauthorized duplication, publication, or distribution of any such recordings is prohibited. Office Dynamics International reserves the right, without penalty, to confiscate any recording device used in violation of this Agreement, and any improperly recorded or copied intellectual property.
The Star Achievement Series® workbooks and the information or other materials furnished for/during this course will not be used for purposes not related to training. Any other duplication, dissemination, use, sale or resale of said information or writings is prohibited and subject to prosecution.
Individual Use: Anyone wishing to attend the Star Achievement Series Virtual course must purchase their own registration. If an organization is interested group attendance, please call Melia Amira at Office Dynamics at 800-STAR-139.
Governing Law: In the event of any litigation arising out of or in connection with this Agreement, including, but not limited to, its enforcement, validity, interpretation, performance, termination, or breach thereof, the prevailing party shall be entitled to recover against the other party, in addition to any available remedies at law or in equity, all costs, including reasonable attorney’s fees, and collection costs incurred thereby. The parties agree that the laws of the State of Nevada shall govern this Agreement and that the Circuit Court of Clark County shall have exclusive jurisdiction over the adjudication of this Agreement. If any term, condition or provision of this Agreement shall be declared invalid or unenforceable, the remainder of this Agreement, other than such term, condition or provision, shall not be affected thereby and shall remain in full force and effect and shall be valid and enforceable to the fullest extent permitted by law.
Acknowledgment: Each registrant acknowledges that she/he has read and understands all terms of this Agreement, including, without limitation, the cancellation and substitution provision.
Photos/Video: By attending Office Dynamics International educational programs, you agree to photos, audio, and video taken for educational and/or marketing purposes.
This Agreement supersedes all prior agreements between the parties and represents the entire agreement of the parties with respect to the subject matter hereof.
If an attendee misses a live class, they need to watch the recorded video of the class. Attendees who want to achieve their CEAP designation cannot miss more than two (2) live sessions. Recordings will be available within 24 hours after the live session ends.
One registration gives you single access for one person.
Each attendee will need to register separately.
Anyone caught sharing the course or information will be removed with no refunds. And you will not be able to obtain your CEAP designation. No exceptions.