Star Achievement Series Virtual
Discover the Elite Training Program for Executive
and Administrative Assistants
Today’s Workplace Can Be Fierce
Outshine the Competition
The best way to stand out is to see, be seen, build relationships, and contribute.
The Star Achievement Series® can do all of that and more for your career.
Series Takeaways at a Glance:
The Star Achievement Series® Program turns potential talent into demonstrable competence, resulting in administrative staff who are equipped to move beyond task work to higher-level functions within their job requirements. The resulting organizational benefit is increased productivity on both the managerial and administrative staff level.
Gain critical and strategic thinking skills
Maintain productivity and effectiveness
Crisis management and conflict resolution
And So Much More!
The Assistant Training Series
That Will Get You Noticed

At some point in your career, you have come in contact with an assistant who exudes executive presence.
They stand out, are self-assured, and own the room when they walk in. You’ve likely asked yourself how they got to that point in their career.
The success, vision, decorum, and qualities of a future-focused assistant can be obtained through a powerful combination of attitude, skill, teamwork, and strategy – The Star Achievement Series®.
This elite training program for executive assistants and administrative professionals consists of Two Levels of learning with four Modules in each Level.
Two levels – 8 Modules
LEVEL i
Module 1: Be A Star Achiever™ (Attitude)
More Info
A person’s attitude is fragile and delicate. It can be easily broken by poor self-image, or it can become hard and cold. Attitudes are also susceptible to outside forces, such as family, co-workers and society. Yet attitudes are the foundation upon which our work performance, productivity, relationships and health are built. When people feel hurt, angry or put down, they cannot perform their jobs well. Therefore, it’s important to help them guard and protect positive attitudes – among their most important assets to success in the workplace.
- Eggs and Attitudes™
- Fighting Office Dragons
- Three Awesome Dragons
- Typical Ineffective Fighting Styles
- Can You Change A Person’s Bad Attitude?
- Weapons to Win
- Overcoming Intimidation
- Feeling Intimidated
- Strategies for Overcoming Intimidation
- Recognizing And Clarifying Fears
- Steps To Conquering Fear
- Leveraging Criticism
- Criticism Can Hurt
- Looking For The Lesson
- Transcending Challenging Personality Styles
- Maintaining A Star Attitude
- Believe In Yourself
- Commit To Goals
- Stay Motivated
- Stay Positive
- Be Professional
Module 2: Star-Achieving Techniques™ (Skill)
More Info
Today’s office environment is busier than ever before; so knowing your strengths and areas for growth, along with upgrading core skills, is paramount in today’s fast-paced office. To be successful in the administrative profession and become a rising Star, you must embrace the idea that your core competencies are vital and all the core competencies must be brilliantly performed! Core business skills, such as communication and managing workflow, are keys to developing Star-Performing employees whose advanced skills add more value to the workplace.
- Star Achievement: A Mindset For Stellar Performance
- Foundation Skills: The Platform To Success
- Growth And Success
- Fortifying The Foundation
- What Is a Competency?
- Star-Performing Administrative Competencies
- Cognitive-Being Territory
- Strengthening Communication Skills
- Cultivating Star-Like Communications
- Your Personal Communication Style
- Choose The Right Medium For The Greatest Impact
- The Perils And Pitfalls Of E-mail
- Social Networking
- Preventing Technology From Dominating Your Life
- Be Results-Driven
- First: Kill Multitasking!
- Coping With Conflicting Priorities
- Deadlines and Personal Accountability
- Your Future Begins today: Perpetual Skill Enhancement
- Objectively Assess Yourself
- Pursue Educational Opportunities
- Become Well-Read
- Learn From Co-Workers
- Try Something New
- Challenge Yourself
Module 3: Building A Star Partnership™ (Teamwork)
More Info
Building a star partnership takes commitment, open communication, and a desire to work in tandem. Leaders rely on administrative staff for everything from project follow-through to client satisfaction, from travel itineraries to budget meetings. Leaders know their effectiveness improves based on the assistant’s skill, knowledge, and ability. Administrators and executive assistants depend on leaders to provide clear direction so they can meet objectives and expectations. By approaching the leader/support relationship as a business partnership you will gain more satisfaction from work.
- Creating A Star Partnership
- Stages Of Growth
- Partnership Building Blocks
- Do You Work For A Manager Or A Leader?
- Communicating With Your Leader
- Establishing “Commonness” Through Communication
- Initiating Conversation
- Importance Of Daily Huddles
- Getting Better Information From Your Leader
- Communication C3: Calm, Cool, And Collected
- Enabling Your Leader’s Success
- Interpersonal Skills Give You The Edge
- Be A Dynamic Liaison
- Resolving Team Problems
Module 4: Reaching Stardom™ (Strategy)
More Info
Great skills, a positive attitude and strong team relationships are three keys to being a Star Achiever. There is a fourth component to reaching stardom – having a strategy for actualizing your professional self. It is your responsibility to set career goals, build networks and to reflect a professional image. In today’s highly competitive marketplace, when you might be equal in skills and attitudes to others, what will give you the competitive edge? What will make you stand out, shine and be different from “the pack”?
- Actualizing Your Professional Goals
- Consider Your Values
- Believe In Yourself
- Write A Plan
- Capitalize On Resources
- Staying On Your Journey
- Recognizing Opportunities For Growth
- Cultivating Business Relationships
- Cultivating Business Relationships Via Social Networks
- Nurturing Internal And External Networks
- Showcasing Your Talents
- Perceptions And Power: Your Professional Presence
- Defining Professional Presence
- Establishing Your Professional Brand
- Credibility Enhancers
- Understanding Casual Dress Rules
LEVEL i
A person’s attitude is fragile and delicate. It can be easily broken by poor self-image, or it can become hard and cold. Attitudes are also susceptible to outside forces, such as family, co-workers and society. Yet attitudes are the foundation upon which our work performance, productivity, relationships and health are built. When people feel hurt, angry or put down, they cannot perform their jobs well. Therefore, it’s important to help them guard and protect positive attitudes – among their most important assets to success in the workplace.
- Eggs and Attitudes™
- Fighting Office Dragons
- Three Awesome Dragons
- Typical Ineffective Fighting Styles
- Can You Change A Person’s Bad Attitude?
- Weapons to Win
- Overcoming Intimidation
- Feeling Intimidated
- Strategies for Overcoming Intimidation
- Recognizing And Clarifying Fears
- Steps To Conquering Fear
- Leveraging Criticism
- Criticism Can Hurt
- Looking For The Lesson
- Transcending Challenging Personality Styles
- Maintaining A Star Attitude
- Believe In Yourself
- Commit To Goals
- Stay Motivated
- Stay Positive
- Be Professional
Today’s office environment is busier than ever before; so knowing your strengths and areas for growth, along with upgrading core skills, is paramount in today’s fast-paced office. To be successful in the administrative profession and become a rising Star, you must embrace the idea that your core competencies are vital and all the core competencies must be brilliantly performed! Core business skills, such as communication and managing workflow, are keys to developing Star-Performing employees whose advanced skills add more value to the workplace.
- Star Achievement: A Mindset For Stellar Performance
- Foundation Skills: The Platform To Success
- Growth And Success
- Fortifying The Foundation
- What Is a Competency?
- Star-Performing Administrative Competencies
- Cognitive-Being Territory
- Strengthening Communication Skills
- Cultivating Star-Like Communications
- Your Personal Communication Style
- Choose The Right Medium For The Greatest Impact
- The Perils And Pitfalls Of E-mail
- Social Networking
- Preventing Technology From Dominating Your Life
- Be Results-Driven
- First: Kill Multitasking!
- Coping With Conflicting Priorities
- Deadlines and Personal Accountability
- Your Future Begins today: Perpetual Skill Enhancement
- Objectively Assess Yourself
- Pursue Educational Opportunities
- Become Well-Read
- Learn From Co-Workers
- Try Something New
- Challenge Yourself
Building a star partnership takes commitment, open communication, and a desire to work in tandem. Leaders rely on administrative staff for everything from project follow-through to client satisfaction, from travel itineraries to budget meetings. Leaders know their effectiveness improves based on the assistant’s skill, knowledge and ability. Administrators and executive assistants depend on leaders to provide clear direction so they can meet objectives and expectations. By approaching the leader/support relationship as a business partnership you will gain more satisfaction from work.
- Creating A Star Partnership
- Stages Of Growth
- Partnership Building Blocks
- Do You Work For A Manager Or A Leader?
- Communicating With Your Leader
- Establishing “Commonness” Through Communication
- Initiating Conversation
- Importance Of Daily Huddles
- Getting Better Information From Your Leader
- Communication C3: Calm, Cool And Collected
- Enabling Your Leader’s Success
- Interpersonal Skills Give You The Edge
- Be A Dynamic Liaison
- Resolving Team Problems
Great skills, a positive attitude and strong team relationships are three keys to being a Star Achiever. There is a fourth component to reaching stardom – having a strategy for actualizing your professional self. It is your responsibility to set career goals, build networks and to reflect a professional image. In today’s highly competitive marketplace, when you might be equal in skills and attitudes to others, what will give you the competitive edge? What will make you stand out, shine and be different from “the pack”?
- Actualizing Your Professional Goals
- Consider Your Values
- Believe In Yourself
- Write A Plan
- Capitalize On Resources
- Staying On Your Journey
- Recognizing Opportunities For Growth
- Cultivating Business Relationships
- Cultivating Business Relationships Via Social Networks
- Nurturing Internal And External Networks
- Showcasing Your Talents
- Perceptions And Power: Your Professional Presence
- Defining Professional Presence
- Establishing Your Professional Brand
- Credibility Enhancers
- Understanding Casual Dress Rules
LEVEL ii
Module 1: Be A Shining Star™ (Attitude)
More Info
The administrative professional’s role has become complex and increasingly demanding, as the emphasis has shifted to multifunctional, generalized performance. The administrative staff is being asked to do more work, fulfill broader organizational roles, support multiple managers, and still maintain high levels of quality. As a result, interpersonal skills and the ability to manage one’s thoughts and behaviors are imperative.
- Learning Self-Management
- Exploring Work Stressors
- Evaluating Work Stressors
- Top Nine Physical Stressors
- Categories Of Stress Indicators
- Unstress Yourself
- Letting Off Steam Without Burning Others
- Consensus-Building
- Defining Conflict
- Strategies For Consensus-Building
- Creating Positive Self-Esteem
- Defining Self-Esteem
- Applying The Self-Fulfilling Prophecy
- Ingredients Of A Healthy Work Spirit
- 1st Ingredient: Changing Your Mental Outlook
- 2nd Ingredient: Gaining A Full Sense Of Self
- 3rd Ingredient: Becoming A Risk-Taker
- 4th Ingredient: Be Courageous And Live Your Values
- 5th Ingredient: Keep Yourself Competitive
- The 5 Pillars: Lead Boldly And Live BIG
- Lead Boldly In The 5 Pillars Of Life
- Leading Boldly: Start With Your Mindset
- The Foundation Competencies
- Live BIG
Module 2: Give A Stellar Performance™ (Skill)
More Info
You present yourself to others constantly. You make connections by telephone, e-mail and via social media. You send visual messages to individuals you approach. Every day you come in contact with many people: co-workers, customers, vendors and other professionals. Your personal presentation style and speaking ability will either enhance or detract from your message. Equally important is the ability to communicate your needs assertively, but not aggressively. Your ability to communicate clearly with others can be one of your best business assets.
- Developing Personal Presentation Skills
- The Presentation Puzzle
- Questions to Ask Yourself
- Gathering Information
- Getting Your Writing Flowing
- Making It Happen
- Materials, Impactful Propos, Audio/Visual Equipment
- The Rehearsal
- Managing Stage Jitters
- Delivering Your Presentation
- The Workplace Is Your Platform
- Communicate Assertively
- Defining Assertiveness
- Choosing When To Assert Yourself
- The Power Of Persuasion
- Principles of Persuasion
- Persuading Your Leader
- Be Solution-Driven
- The Process Of Being Solution-Driven
- Exercising Your Creative Muscle
- Methods: Step, Brainstorm, Mind Map
Module 3: Stellar Collaborator™ (Teamwork)
More Info
Collaboration brings holistic energy. Instead of working in silos, which seems to be the case for many assistants, seek to work with your administrative peers. Doing so will make you well-rounded, full, universal, complete, all-inclusive, and whole. Instead of you trying to figure everything out on your own, wasting precious time and energy, you could be increasing your productivity and experiencing better outcomes. That should motivate you to increase your “hope quotient” by respecting the diversity of your team mates and leveraging the power of teaming together.
- Beyond A Team Of Two
- Teamwork And Collaboration
- Creating A Cohesive Team
- Peer Power: Finding Strength In Unity
- Value Diversity
- 6 Powerhouse Strategies For Creating Peer Power
- Power Plays
- Motivating Non-Team Members
- The Power Of Collaboration
- Collaboration vs. Teamwork
- Disagreeing With Tact And Diplomacy
- Fear And Collaboration
- Enlarge Your Influence
- Creativity And Collaboration
Module 4: Future-Focused Star Performer™ (Strategy)
More Info
Thriving on change is critical to personal and professional success. Today’s Star-Performing professionals pay close attention to emerging work and cultural trends so they can prepare for success and remain relevant. Trends in office technology, workforce diversity, job pressure, virtual employment and high-quality requirements can and will impact productivity, effectiveness and the company’s bottom line. As organizations continue to experience change, they need administrative professionals who embrace the need for high-quality performance and efforts to streamline work.
- Driving Forces Shaping Tomorrow
- Preparing For The Future
- Harness The Power Of Change
- The Challenge Of Change
- Why People Resist Change
- Related Aspects Of Change
- Optimizing Change
- Keeping Yourself On The Road To Success
- Science And The Stars
- Owning Your Career
- Living Through Leadership
- Developing Leadership Skills
- Living Through Leadership
- Becoming A Supernova
- Staying On The Cutting Edge
The administrative professional’s role has become complex and increasingly demanding, as the emphasis has shifted to multifunctional, generalized performance. The administrative staff is being asked to do more work, fulfill broader organizational roles, support multiple managers, and still maintain high levels of quality. As a result, interpersonal skills and the ability to manage one’s thoughts and behaviors are imperative.
- Learning Self-Management
- Exploring Work Stressors
- Evaluating Work Stressors
- Top Nine Physical Stressors
- Categories Of Stress Indicators
- Unstress Yourself
- Letting Off Steam Without Burning Others
- Consensus-Building
- Defining Conflict
- Strategies For Consensus-Building
- Creating Positive Self-Esteem
- Defining Self-Esteem
- Applying The Self-Fulfilling Prophecy
- Ingredients Of A Healthy Work Spirit
- 1st Ingredient: Changing Your Mental Outlook
- 2nd Ingredient: Gaining A Full Sense Of Self
- 3rd Ingredient: Becoming A Risk-Taker
- 4th Ingredient: Be Courageous And Live Your Values
- 5th Ingredient: Keep Yourself Competitive
- The 5 Pillars: Lead Boldly And Live BIG
- Lead Boldly In The 5 Pillars Of Life
- Leading Boldly: Start With Your Mindset
- The Foundation Competencies
- Live BIG
You present yourself to others constantly. You make connections by telephone, e-mail and via social media. You send visual messages to individuals you approach. Every day you come in contact with many people: co-workers, customers, vendors and other professionals. Your personal presentation style and speaking ability will either enhance or detract from your message. Equally important is the ability to communicate your needs assertively, but not aggressively. Your ability to communicate clearly with others can be one of your best business assets.
- Developing Personal Presentation Skills
- The Presentation Puzzle
- Questions to Ask Yourself
- Gathering Information
- Getting Your Writing Flowing
- Making It Happen
- Materials, Impactful Propos, Audio/Visual Equipment
- The Rehearsal
- Managing Stage Jitters
- Delivering Your Presentation
- The Workplace Is Your Platform
- Communicate Assertively
- Defining Assertiveness
- Choosing When To Assert Yourself
- The Power Of Persuasion
- Principles of Persuasion
- Persuading Your Leader
- Be Solution-Driven
- The Process Of Being Solution-Driven
- Exercising Your Creative Muscle
- Methods: Step, Brainstorm, Mind Map
Collaboration brings holistic energy. Instead of working in silos, which seems to be the case for many assistants, seek to work with your administrative peers. Doing so will make you well-rounded, full, universal, complete, all-inclusive, and whole. Instead of you trying to figure everything out on your own, wasting precious time and energy, you could be increasing your productivity and experiencing better outcomes. That should motivate you to increase your “hope quotient” by respecting the diversity of your team mates and leveraging the power of teaming together.
- Beyond A Team Of Two
- Teamwork And Collaboration
- Creating A Cohesive Team
- Peer Power: Finding Strength In Unity
- Value Diversity
- 6 Powerhouse Strategies For Creating Peer Power
- Power Plays
- Motivating Non-Team Members
- The Power Of Collaboration
- Collaboration vs. Teamwork
- Disagreeing With Tact And Diplomacy
- Fear And Collaboration
- Enlarge Your Influence
- Creativity And Collaboration
Thriving on change is critical to personal and professional success. Today’s Star-Performing professionals pay close attention to emerging work and cultural trends so they can prepare for success and remain relevant. Trends in office technology, workforce diversity, job pressure, virtual employment and high-quality requirements can and will impact productivity, effectiveness and the company’s bottom line. As organizations continue to experience change, they need administrative professionals who embrace the need for high-quality performance and efforts to streamline work.
- Driving Forces Shaping Tomorrow
- Preparing For The Future
- Harness The Power Of Change
- The Challenge Of Change
- Why People Resist Change
- Related Aspects Of Change
- Optimizing Change
- Keeping Yourself On The Road To Success
- Science And The Stars
- Owning Your Career
- Living Through Leadership
- Developing Leadership Skills
- Living Through Leadership
- Becoming A Supernova
- Staying On The Cutting Edge
Two levels – 8 Modules
LEVEL i
A person’s attitude is fragile and delicate. It can be easily broken by poor self-image, or it can become hard and cold. Attitudes are also susceptible to outside forces, such as family, co-workers and society. Yet attitudes are the foundation upon which our work performance, productivity, relationships and health are built. When people feel hurt, angry or put down, they cannot perform their jobs well. Therefore, it’s important to help them guard and protect positive attitudes – among their most important assets to success in the workplace.
- Eggs and Attitudes™
- Fighting Office Dragons
- Three Awesome Dragons
- Typical Ineffective Fighting Styles
- Can You Change A Person’s Bad Attitude?
- Weapons to Win
- Overcoming Intimidation
- Feeling Intimidated
- Strategies for Overcoming Intimidation
- Recognizing And Clarifying Fears
- Steps To Conquering Fear
- Leveraging Criticism
- Criticism Can Hurt
- Looking For The Lesson
- Transcending Challenging Personality Styles
- Maintaining A Star Attitude
- Believe In Yourself
- Commit To Goals
- Stay Motivated
- Stay Positive
- Be Professional
Today’s office environment is busier than ever before; so knowing your strengths and areas for growth, along with upgrading core skills, is paramount in today’s fast-paced office. To be successful in the administrative profession and become a rising Star, you must embrace the idea that your core competencies are vital and all the core competencies must be brilliantly performed! Core business skills, such as communication and managing workflow, are keys to developing Star-Performing employees whose advanced skills add more value to the workplace.
- Star Achievement: A Mindset For Stellar Performance
- Foundation Skills: The Platform To Success
- Growth And Success
- Fortifying The Foundation
- What Is a Competency?
- Star-Performing Administrative Competencies
- Cognitive-Being Territory
- Strengthening Communication Skills
- Cultivating Star-Like Communications
- Your Personal Communication Style
- Choose The Right Medium For The Greatest Impact
- The Perils And Pitfalls Of E-mail
- Social Networking
- Preventing Technology From Dominating Your Life
- Be Results-Driven
- First: Kill Multitasking!
- Coping With Conflicting Priorities
- Deadlines and Personal Accountability
- Your Future Begins today: Perpetual Skill Enhancement
- Objectively Assess Yourself
- Pursue Educational Opportunities
- Become Well-Read
- Learn From Co-Workers
- Try Something New
- Challenge Yourself
Building a star partnership takes commitment, open communication, and a desire to work in tandem. Leaders rely on administrative staff for everything from project follow-through to client satisfaction, from travel itineraries to budget meetings. Leaders know their effectiveness improves based on the assistant’s skill, knowledge and ability. Administrators and executive assistants depend on leaders to provide clear direction so they can meet objectives and expectations. By approaching the leader/support relationship as a business partnership you will gain more satisfaction from work.
- Creating A Star Partnership
- Stages Of Growth
- Partnership Building Blocks
- Do You Work For A Manager Or A Leader?
- Communicating With Your Leader
- Establishing “Commonness” Through Communication
- Initiating Conversation
- Importance Of Daily Huddles
- Getting Better Information From Your Leader
- Communication C3: Calm, Cool And Collected
- Enabling Your Leader’s Success
- Interpersonal Skills Give You The Edge
- Be A Dynamic Liaison
- Resolving Team Problems
Great skills, a positive attitude and strong team relationships are three keys to being a Star Achiever. There is a fourth component to reaching stardom – having a strategy for actualizing your professional self. It is your responsibility to set career goals, build networks and to reflect a professional image. In today’s highly competitive marketplace, when you might be equal in skills and attitudes to others, what will give you the competitive edge? What will make you stand out, shine and be different from “the pack”?
- Actualizing Your Professional Goals
- Consider Your Values
- Believe In Yourself
- Write A Plan
- Capitalize On Resources
- Staying On Your Journey
- Recognizing Opportunities For Growth
- Cultivating Business Relationships
- Cultivating Business Relationships Via Social Networks
- Nurturing Internal And External Networks
- Showcasing Your Talents
- Perceptions And Power: Your Professional Presence
- Defining Professional Presence
- Establishing Your Professional Brand
- Credibility Enhancers
- Understanding Casual Dress Rules
LEVEL ii
The administrative professional’s role has become complex and increasingly demanding, as the emphasis has shifted to multifunctional, generalized performance. The administrative staff is being asked to do more work, fulfill broader organizational roles, support multiple managers, and still maintain high levels of quality. As a result, interpersonal skills and the ability to manage one’s thoughts and behaviors are imperative.
- Learning Self-Management
- Exploring Work Stressors
- Evaluating Work Stressors
- Top Nine Physical Stressors
- Categories Of Stress Indicators
- Unstress Yourself
- Letting Off Steam Without Burning Others
- Consensus-Building
- Defining Conflict
- Strategies For Consensus-Building
- Creating Positive Self-Esteem
- Defining Self-Esteem
- Applying The Self-Fulfilling Prophecy
- Ingredients Of A Healthy Work Spirit
- 1st Ingredient: Changing Your Mental Outlook
- 2nd Ingredient: Gaining A Full Sense Of Self
- 3rd Ingredient: Becoming A Risk-Taker
- 4th Ingredient: Be Courageous And Live Your Values
- 5th Ingredient: Keep Yourself Competitive
- The 5 Pillars: Lead Boldly And Live BIG
- Lead Boldly In The 5 Pillars Of Life
- Leading Boldly: Start With Your Mindset
- The Foundation Competencies
- Live BIG
You present yourself to others constantly. You make connections by telephone, e-mail and via social media. You send visual messages to individuals you approach. Every day you come in contact with many people: co-workers, customers, vendors and other professionals. Your personal presentation style and speaking ability will either enhance or detract from your message. Equally important is the ability to communicate your needs assertively, but not aggressively. Your ability to communicate clearly with others can be one of your best business assets.
- Developing Personal Presentation Skills
- The Presentation Puzzle
- Questions to Ask Yourself
- Gathering Information
- Getting Your Writing Flowing
- Making It Happen
- Materials, Impactful Propos, Audio/Visual Equipment
- The Rehearsal
- Managing Stage Jitters
- Delivering Your Presentation
- The Workplace Is Your Platform
- Communicate Assertively
- Defining Assertiveness
- Choosing When To Assert Yourself
- The Power Of Persuasion
- Principles of Persuasion
- Persuading Your Leader
- Be Solution-Driven
- The Process Of Being Solution-Driven
- Exercising Your Creative Muscle
- Methods: Step, Brainstorm, Mind Map
Collaboration brings holistic energy. Instead of working in silos, which seems to be the case for many assistants, seek to work with your administrative peers. Doing so will make you well-rounded, full, universal, complete, all-inclusive, and whole. Instead of you trying to figure everything out on your own, wasting precious time and energy, you could be increasing your productivity and experiencing better outcomes. That should motivate you to increase your “hope quotient” by respecting the diversity of your team mates and leveraging the power of teaming together.
- Beyond A Team Of Two
- Teamwork And Collaboration
- Creating A Cohesive Team
- Peer Power: Finding Strength In Unity
- Value Diversity
- 6 Powerhouse Strategies For Creating Peer Power
- Power Plays
- Motivating Non-Team Members
- The Power Of Collaboration
- Collaboration vs. Teamwork
- Disagreeing With Tact And Diplomacy
- Fear And Collaboration
- Enlarge Your Influence
- Creativity And Collaboration
Thriving on change is critical to personal and professional success. Today’s Star-Performing professionals pay close attention to emerging work and cultural trends so they can prepare for success and remain relevant. Trends in office technology, workforce diversity, job pressure, virtual employment and high-quality requirements can and will impact productivity, effectiveness and the company’s bottom line. As organizations continue to experience change, they need administrative professionals who embrace the need for high-quality performance and efforts to streamline work.
- Driving Forces Shaping Tomorrow
- Preparing For The Future
- Harness The Power Of Change
- The Challenge Of Change
- Why People Resist Change
- Related Aspects Of Change
- Optimizing Change
- Keeping Yourself On The Road To Success
- Science And The Stars
- Owning Your Career
- Living Through Leadership
- Developing Leadership Skills
- Living Through Leadership
- Becoming A Supernova
- Staying On The Cutting Edge
The Magic Formula
It is the unique combination of four components that make the Star Achievement program powerful and life-changing.
ATTITUDE
Achieving and sustaining a positive attitude about your employer, your co-workers, your clients, and yourself.
SKILL
Developing new and enhancing current intangible skills that are vital to workplace success.
TEAMWORK
Being a part of and contributing to various team relationships, both internal and external to the organization.
STRATEGY
Setting goals and cultivating enriching relationships to actualize your professional self.

Our Star-Performing Administrative Competencies Assessment will help you identify and measure key behaviors, attitudes, attributes, and values to ensure you’re a stand-out performer that gets noticed, advances, and experiences future success.
The New Star Experience
Virtual Training Program For Assistants
Receive session-based training for available levels and modules with Star Achievement Series®
elite trainer, Julie Reed.
Class Dates
Thank you for your interest in the Star Achievement Series. Unfortunately, registration for the current series is now closed. If you would like to be notified of future series dates, please fill out the form below. We apologize for any inconvenience and look forward to seeing you at a future event.
STAR Introductions/Orientation | Date | January 11, 2023 | 9:00 - 10:00 am PT |
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Level/Sessions | Level I/ Module 1 | Level I/ Module 2 | Level I/ Module 3 | Level I/ Module 4 | Date | January 18, 2023 | January 25, 2023 | February 1, 2023 | February 8, 2023 |
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Level II/Sessions | Level II/ Module 1 | Level II/ Module 2 | Level II/ Module 3 | Level II/ Module 4 | Date | February 15, 2023 | February 22, 2023 | March 1, 2023 | March 8, 2023 |
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Class Times For All Sessions | Pacific | Mountain | Central | Eastern |
---|---|---|---|
9:00am – 1:00pm | 10:00am – 2:00pm | 11:00am – 3:00pm | 12:00 – 4:00pm |
Registration Information:
Important Note: We highly recommend registering as soon as possible so we can send your Star workbooks. There are pre-class assignments you will need to complete prior to the first class on January 18, 2023.
International Registrants 2023: The deadline for international shipping is January 3, 2023. Registrations that occur after that date are subject to shipping costs. The course workbook will be sent through the USPS via a Priority Mail Express International™ Padded Flat Rate Envelope. Postage calculations can provide you with the cost of shipping for your specific location. A member of our team will reach out after you’ve made your purchase and communicate the cost of shipping your workbook, your tracking number, and timeline details.
US Registrants Deadline 2023:
January 6, 2023
Virtual Training is now available
Our virtual training option brings the high-impact, high energy, and fun program components from our on-site training and allows you to attend from the comfort of your home or office.
Learn advanced business concepts, tools, and strategies to intuitively self-actualize, complement business objectives, and lead in the workplace. Training goes beyond traditional lecture format to include:
Collaboration
exercises
Group
discussion
Skills
assimilation
Peer
critiques
Dynamic
presentations
Course Materials & Content-Rich Training Resources for Assistants
What makes Star an invaluable program? It lasts for a lifetime. Along with the in-depth knowledge and expertise shared in each module, the Star Achievement Series® virtual training comes with eight modern, mobile-friendly, and flexibleto access workbooks.
Each workbook builds on the previous book, and Level I is a prerequisite to Level II. All the modules fit together like puzzle pieces. All the activities, assessments, discussions, round tables, and assignments work together to teach the critical competencies necessary to achieve organizational excellence.
Workbook Distribution For United States:
Star Achievement Series® workbooks will be mailed three weeks prior to the first class with instructions for the
pre-class assignments.
Workbook Distribution For Internationals:
Star Achievement Series® workbooks will be mailed four weeks prior to the first class with instructions for the
pre-class assignments.


Course-Specific Benefits
Discover how the Star Achievement Series® learning objectives benefit career growth initiatives and organizational success.
About The Star Achievement Series Certificate And Administrative Assistant Designation
What is a CEAP Designation?
Reach Stardom!
Star Saver Pricing
Thank you for your interest in the Star Achievement Series. Unfortunately, registration for the current series is now closed. If you would like to be notified of future series dates, please fill out the form below. We apologize for any inconvenience and look forward to seeing you at a future event.
Your Facilitator
“Julie was absolutely the most amazing facilitator. She demonstrated so much energy, enthusiasm, and gave attention to detail. I appreciated her “telling it like it is.” She’s a rock star.” – Beverley Phillips, CWCA
“Julie is a true inspiration and has a love for teaching and guiding other admins which will lead them to future success in the administrative world. “ – Dena Waddell, CWCA

Julie Reed
OFFICE DYNAMICS CERTIFIED TRAINER | FORMER EXECUTIVE ASSISTANT
A champion of continuous learning and development, Julie Reed is an elite corporate trainer, eloquent speaker, and inspirational coach for administrative professionals. Both a Certified Star Achievement Series® Trainer and World Class Assistant™ Trainer with Office Dynamics International (ODI), Julie aligns with the vision and mission of ODI Founder/CEO Joan Burge. Alongside Joan Burge, she hosts ODI webinars and coaches administrative professionals and executive assistants through ODI classroom, online training, and speaking engagements.
Julie Reed brings with her more than 20 years of administrative professional experience, including 9 years of providing C-Suite support. Prior to joining ODI, she made her ascent to becoming an impactful Office Manager and Executive Administrative Assistant to the Chairman, President & CEO at Huntington National Bank in Columbus, Ohio. Here, Julie expanded her role into positions of increasing responsibilities starting as a Senior Administrative Assistant, growing into a Staffing Assistant and then an Executive Administrative Assistant in Human Resources in a span of only four short years. Subsequently, she revolutionized the company’s culture by spearheading a corporate training program for administrative professionals and entry-level managers, acting as a Continuous Improvement Delivery Specialist and eventually, Corporate Trainer, Facilitator, and Program Manager for the organization.
By demonstrating her skills in building strategic partnerships and showing her ardent support of those in the administrative field, Julie fortified her value in her position. More than that, Julie caught the attention of Joan Burge who later enlisted her as an ODI trainer and coach. Julie provides the ideal complement to ODI, bringing her own personal style and creativity to illuminate and inspire administrative professionals. Julie Reed proudly shares her guiding mantra: “Keeping Yourself in the Equation,” which encourages professionals to constantly transform into their next best selves, continue to take an active role in their team, and give themselves permission to succeed in all their endeavors.
What past attendess said
These are testimonials from past in-person attendees.
Corporate training options
Is your company looking to train its administrative team?
Star Achievement Series is a great solution and has been taught in many fortune 500 companies.
On-Site
Elect to bring Star Achievement Series® creator and master trainer, Joan Burge, Founder & CEO of Office Dynamics International, or one of our highly-qualified trainers to your office.
Virtual
Elect to have Star Achievement Series® creator and master trainer, Joan Burge, Founder & CEO of Office Dynamics International, train your administrative staff virtually.
Train The Trainer
STAR clients
These are a few of the companies that have experienced years of success with the Star Achievement Series®. Call 800-STAR-139 and see what STAR can do for your company.





FAQ & Help
Most frequent questions and answers.
Cancellation Policy: Unfortunately, we cannot offer refunds for any registration fees. However, attendees may transfer their registration to another person within the same company if they are unable to attend. Unfortunately, we are also unable to transfer registration fees to future events. We appreciate your understanding and hope to see you at a future event.
Intellectual Property Rights: Video or audio recording of the scheduled event is strictly prohibited. All intellectual property rights in all materials produced or distributed by Office Dynamics International in connection with the event are expressly reserved, and any unauthorized duplication, publication, or distribution of any such recordings is prohibited. Office Dynamics International reserves the right, without penalty, to confiscate any recording device used in violation of this Agreement, and any improperly recorded or copied intellectual property.
The Star Achievement Series® workbooks and the information or other materials furnished for/during this course will not be used for purposes not related to training. Any other duplication, dissemination, use, sale or resale of said information or writings is prohibited and subject to prosecution.
Individual Use: Anyone wishing to attend the Star Achievement Series Virtual course must purchase their own registration. If an organization is interested group attendance, please call Melia Amira at Office Dynamics at 800-STAR-139.
Governing Law: In the event of any litigation arising out of or in connection with this Agreement, including, but not limited to, its enforcement, validity, interpretation, performance, termination, or breach thereof, the prevailing party shall be entitled to recover against the other party, in addition to any available remedies at law or in equity, all costs, including reasonable attorney’s fees, and collection costs incurred thereby. The parties agree that the laws of the State of Nevada shall govern this Agreement and that the Circuit Court of Clark County shall have exclusive jurisdiction over the adjudication of this Agreement. If any term, condition or provision of this Agreement shall be declared invalid or unenforceable, the remainder of this Agreement, other than such term, condition or provision, shall not be affected thereby and shall remain in full force and effect and shall be valid and enforceable to the fullest extent permitted by law.
Acknowledgment: Each registrant acknowledges that she/he has read and understands all terms of this Agreement, including, without limitation, the cancellation and substitution provision.
Photos/Video: By attending Office Dynamics International educational programs, you agree to photos, audio, and video taken for educational and/or marketing purposes.
This Agreement supersedes all prior agreements between the parties and represents the entire agreement of the parties with respect to the subject matter hereof.
If an attendee misses a live class, they need to watch the recorded video of the class. Attendees who want to achieve their CEAP designation cannot miss more than two (2) live sessions. Recordings will be available within 24 hours after the live session ends.
One registration gives you single access for one person.
Each attendee will need to register separately.
Anyone caught sharing the course or information will be removed with no refunds. And you will not be able to obtain your CEAP designation. No exceptions.
