World Class Assistant

Certification and Designation Course for Executive and Administrative Assistants

WHY ATTEND WORLD CLASS ASSISTANT?

The World Class Assistant certification and curriculum-based designation program is a time-tested, industry-proven powerhouse of learning.

Designed to polish administrative professionals for upward mobility and current-level stellar performance, this course was the first to recognize assistants as “strategic business partners.”

This course is for you if you would like to: 

Training for Executive and Administrative Assistants

Get The Brochure

Want to delve deeper into the World Class Assistant™ experience? Our comprehensive brochure provides an inside look into the course structure, curriculum, benefits, and the transformative impact it has had on our graduates. Download it now and discover why this course could be the game-changer for the career that you've been looking for.

THE BENEFITS OF AN ADMINISTRATIVE ASSISTANT CERTIFICATION & DESIGNATION

Your Assistant Designation Highlights Your Commitment 

The World Class Assistant™ Designation (CWCA) can only be earned by participating in the learning activities throughout the class, demonstrating that you understand the concepts taught, writing a professional development plan, passing the quiz, and going through an approval process.

Accomplishing the courses’ rigorous exercises solidifies your commitment to the profession. Perhaps that is why assistants from around the world have chosen to obtain their CWCA designation over all others. Upon graduation, your CWCA credentials will:

“Of all the programs offered by other training companies that I’ve attended, World Class Assistant™ was much more comprehensive and intense. This program is head and shoulders above the rest!”
Jennie
Executive Assistant

COURSE CURRICULUM AND LEARNING OUTCOMES

One of the greatest benefits of building a strategic partnership is you see precisely how all the pieces of the puzzle fit together. Instead of sitting on the side lines, you’re part of the process. Learn the differences between a partnership and a strategic partnership.

  • Build an exceptional level of trust.
  • Help your executive maintain a competitive edge.
  • Understand the role of chemistry in building strong partnerships.
  • Get engaged in the scope of your executive’s work.
  • Be more involved in decision-making.

Administrative Assistants are the center of influence and should be utilized as such. They are flow managers and help facilitate progress. An assistant has the power to keep things moving at an optimal pace provided there is a constant stream of information flowing back and forth between an executive and assistant.

  • Be a conduit for keeping information moving.
  • Gain a more holistic point of view of your executive’s work.
  • Develop the ability to anticipate needs.
  • Act as an alter ego for your executive.
  • Create interdependence between you and your executive.

Establishing rapport is critical to successful business relationships. While everyone retains competency on leading-edge information technology tools, too many ignore interpersonal communication skills.

  • Select the appropriate medium for maximum impact.
  • Be influential; understand communication styles.
  • Bridge the multi-generational differences by altering communications.
  • Tactfully voice your opinions.
  • The power of persuasion skills: Why? When? How?

To truly become a World Class Assistant you must learn to anticipate the future today. What is on the horizon of your leader’s calendar? What new projects will need to be implemented to keep your organization competitive? How do you become more valuable to your executive by planning the next step and the three steps that follow?

  • Develop front-brain thinking; be a visionary thinker.
  • Seek opportunities and propose solutions.
  • Identify and perfect approaches that guarantee future success.
  • Ask the right questions to help you forecast future events, projects, and tasks.
  • Block potential problems.

You reflect your organization and yourself. You are a calling card. How do you want to be perceived? Professionalism isn’t a particular business “uniform” nor is it just savvy technical skills! World Class Assistants are poised, polished, and professional.

  • Wield the power of a professional image.
  • Cognitively choose to present your signature trademark.
  • Project a professional on-screen presence.
  • Learn which visual distractions hold enormous negative power.
  • Explore how to create a signature trademark.

What is executive presence and why should an administrative professional care? You will learn the answers to these questions when you attend the World Class Assistant course. You will learn how to project gravitas—confidence, poise under pressure, and decisiveness.

  • Be taken more seriously.
  • Become a welcome, visible presence commanding respect.
  • Exhibit executive presence through body language.
  • Deliver information in headlines.
  • Communicate with passion and energy.

The Career Portfolio is NOT about job hunting. It is a professional journal created to detail how You Inc. has capably and measurably demonstrated professional contributions to your organization and leader’s overall successes. You will build your own Career Portfolio in a hands-on exercise designed to spur your creativity.

  • Discover new ways to promote your valuable skills and build alliances.
  • Market yourself with pizzazz.
  • Find out where and when to use a Career Portfolio.
  • Show your leader your proactive and creative capabilities.
  • Demonstrate your worth whether working from home or in an office.

There is one must-have skill you need to thrive in today’s workplace—the ability to be resilient. Building resilience is important in your administrative career because there will be turmoil, upheaval, and unwanted change throughout the years.

  • Bounce back faster after a setback.
  • Take daily workplace changes in stride.
  • Move in tandem with your executive.
  • Exhibit nimbleness as you adapt to change.
  • Generate innovative solutions to problems.

Daniel Goleman, author of Working with Emotional Intelligence says, “Emotional intelligence is the ability to sense, understand and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.” A World Class Assistant needs to know when and how to use emotional intelligence while managing day-to-day situations.

  • Learn the 4 Dimensions of EI: Self-Awareness, Self-Management, Social Awareness, and Social Skill.
  • Recognize how feelings affect performance and relationships.
  • Understand other perspectives.
  • Apply the acumen of emotions.
  • Step forward to lead as needed.

Adminology combines the Art + Science of the administrative profession to achieve maximum success by incorporating and leveraging your time and talents. Created by administrative visionary, Joan Burge, Adminology addresses critical time competencies blended with new skills and attitudes.

  • Optimize your effectiveness.
  • Grasp the holistic approach.
  • Increase your effectiveness by working with precision.
  • Implement your skill processes at mastery level.
  • Be prepared for the future.

Professionalism is a 360-degree awareness of the impact that your behavior, words, and actions have on the people you support, as well as your overall effectiveness. Professionalism is accepting responsibility for your actions because it affects how others view your employer, your executive and, ultimately, your performance.

  • Examine how you fit into the big picture.
  • Impact your company’s and leader’s success every day.
  • Create action plans to address items for future change.

Bonus Assistant Skills Developed

Because of the creative design of this course, you will develop other skills, including: 

Making an Impact Through Critical Thinking

How to Become a Creative Assistant

Collaboration Strategies

Problem Solving and Decision Making Techniques

QUALITY
MATERIALS

Joan Burge carefully developed workshop materials that are relevant, modern, and informative. Packed with action steps, tips, and administrative expert advice, you will be able to immediately implement what you learned in your class.

CERTIFICATE & DESIGNATION
PLUS CEUs

Upon graduation from the course, you will receive 1.2 CEUs and your official CWCA certificate and designation, beautifully-designed and ready for display.

WHAT’S INCLUDED

12 Hours of Live Virtual Training

Face to face learning with course creator, Joan Burge.

Pre-Reads & Pre-Class Assignments

Prepare for and start
your training pre-class.

Comprehensive Workbook

88 page workbook for your career growth.

Professional Development Plan

Reflect on what you learned and write your plan.

1.2 CEUs

Receive continuing education credits.

CWCA Designation

Ability to achieve your Certified World Class Assistant™ designation!

Joan's WCA classes are electrifying and energize you to go back to your boss & start making improvements where it's needed. I would strongly encourage any admin professional to attend this series.
Tammy H.
Executive Assistant

2024 Dates

The World Class Assistants course requires 12 hours of live virtual classroom experience with Office Dynamics certified trainers Julie Reed and Lisa Olsen.
Class Times For All Sessions
Pacific Mountain Central Eastern
9:00am – 11:00am 10:00am – 12:00pm 11:00am – 1:00pm 12:00 – 2:00pm

October–December

Facilitated by Lisa Olsen
WCA Introductions/Orientation
Date: October 16, 2024 9:00am – 11:00am PT
Session Session 1 Session 2 Session 3
Date October 23, 2024 October 30, 2024 November 6, 2024
Session Session 4 Session 5 Session 6
Date November 13, 2024 November 20, 2024 December 4, 2024

Class Size

Maximum 25 Participants.

Format

Blended Learning. A combination of live virtual, experiential, and individual study.

Platform

Office Dynamics uses the Zoom platform for classes.

Become A World Class Assistant

Are you ready to take your career to the next level? Register today!

1,295.00

Need Help Getting Approval?

Your FacilitatorS

Training for Executive and Administrative Assistants

Julie Reed

OFFICE DYNAMICS CERTIFIED TRAINER | FORMER EXECUTIVE ASSISTANT

A champion of continuous learning and development, Julie Reed is an elite corporate trainer, eloquent speaker, and inspirational coach for administrative professionals. Both a Certified Star Achievement Series® Trainer and World Class Assistant™ Trainer with Office Dynamics International (ODI), Julie aligns with the vision and mission of ODI Founder/CEO Joan Burge. Alongside Joan Burge, she hosts ODI webinars and coaches administrative professionals and executive assistants through ODI classroom, online training, and speaking engagements.

Julie Reed brings with her more than 20 years of administrative professional experience, including 9 years of providing C-Suite support. Prior to joining ODI, she made her ascent to becoming an impactful Office Manager and Executive Administrative Assistant to the Chairman, President & CEO at Huntington National Bank in Columbus, Ohio. Here, Julie expanded her role into positions of increasing responsibilities starting as a Senior Administrative Assistant, growing into a Staffing Assistant and then an Executive Administrative Assistant in Human Resources in a span of only four short years. Subsequently, she revolutionized the company’s culture by spearheading a corporate training program for administrative professionals and entry-level managers, acting as a Continuous Improvement Delivery Specialist and eventually, Corporate Trainer, Facilitator, and Program Manager for the organization.

By demonstrating her skills in building strategic partnerships and showing her ardent support of those in the administrative field, Julie fortified her value in her position. More than that, Julie caught the attention of Joan Burge who later enlisted her as an ODI trainer and coach. Julie provides the ideal complement to ODI, bringing her own personal style and creativity to illuminate and inspire administrative professionals. Julie Reed proudly shares her guiding mantra: “Keeping Yourself in the Equation,” which encourages professionals to constantly transform into their next best selves, continue to take an active role in their team, and give themselves permission to succeed in all their endeavors.

Lisa Olsen

Lisa Olsen

OFFICE DYNAMICS CERTIFIED TRAINER | SPEAKER | FORMER EXECUTIVE ASSISTANT

Lisa advocates continuous learning and encourages administrative professionals to expand their potential, take initiative and practice being “relationship engineers.” An enthusiastic and sought-after international speaker, her presentation style is engaging, educational, and motivational. 

 She is an advocate and ambassador for the administrative career. Lisa is a Certified World Class Assistant, receiving the designation from Office Dynamics, and is certified to teach the Star Achievement Series as well.

Her successful career as a senior executive assistant and administrative manager spans over 20+ years. She is an experienced professional development workshop facilitator and engaging conference speaker. She has been a repeat speaker at the Office Dynamics Conference, Executive Secretary Live Conferences, IAAP International Forum, the Professional Business Women’s Conference (PBWC), the Central CA Women’s Conference (CCWC), the Women’s Initiative Conference, Admin Pro Forum, the Administrative Professionals Conferences and the Executive Leadership Forums. 

Since earning her Master’s Degree in Organizational Leadership she has continued to support education and opportunities for professional development. As an adjunct faculty member at Ensign College in Salt Lake City, Utah, she teaches courses on Business Communication and Leadership Principles. She is the co-owner of Admin to Admin, providing resources for administrative professionals of all levels. 

 Currently, she is a Senior Executive Assistant to the Executive Leadership Team at Intermountain Healthcare providing strategic support to the President of the Intermountain Healthcare Foundation in Salt Lake City, Utah.

BRING WORLD CLASS ASSISTANT™ ONSITE

Office Dynamics can send one of their elite trainers to your organization if you have a minimum of 12 attendees; maximum 20 attendees (per class).

The benefits of bringing WCA onsite are your administrative staff will:

Virtual & In-Person Options Available

FOR DETAILS,
CALL 800-STAR-139

FAQ & Help

Most frequent questions and answers

Cancellation Policy: There are no refunds and we cannot transfer an attendee to future dates.

Substitution: There are no substitutions permitted.

Course Reschedules or Cancellation: Should the course need to be postponed due to acts of nature or national disaster, the course will be rescheduled. Office Dynamics reserves the right to replace a trainer with another Office Dynamics Certified Trainer should an emergency arise. Office Dynamics reserves the right to cancel a city or combine cities if the minimum attendance is not met, without penalty. In such situations no full refunds, or alternative offers shall be made. Registrant further understands and agrees that in the event Office Dynamics should cancel or postpone the scheduled event, Office Dynamics is not responsible for any expenses that the registrant might have incurred, including but not limited to, airfare, hotel, food, or other miscellaneous travel costs.

Intellectual Property Rights: Video or audio recording of the scheduled event is strictly prohibited. All intellectual property rights in all materials produced or distributed by Office Dynamics International in connection with the event are expressly reserved, and any unauthorized duplication, publication, or distribution of any such recordings is prohibited. Office Dynamics International reserves the right, without penalty, to confiscate any recording device used in violation of this Agreement, and any improperly recorded or copied intellectual property.

The World Class Assistant™ workbook and the information or other materials furnished for/during this course will not be used for purposes not related to training. Any other duplication, dissemination, use, sale or resale of said information or writings is prohibited and subject to prosecution.

Individual Use: Anyone wishing to attend the World Class Assistant™ course must purchase their own registration. If an organization is interested group attendance, please call Melia Amira at Office Dynamics at 800-STAR-139. 

Governing Law: In the event of any litigation arising out of or in connection with this Agreement, including, but not limited to, its enforcement, validity, interpretation, performance, termination, or breach thereof, the prevailing party shall be entitled to recover against the other party, in addition to any available remedies at law or in equity, all costs, including reasonable attorney’s fees, and collection costs incurred thereby. The parties agree that the laws of the State of Nevada shall govern this Agreement and that the Circuit Court of Clark County shall have exclusive jurisdiction over the adjudication of this Agreement. If any term, condition or provision of this Agreement shall be declared invalid or unenforceable, the remainder of this Agreement, other than such term, condition or provision, shall not be affected thereby and shall remain in full force and effect and shall be valid and enforceable to the fullest extent permitted by law.

Acknowledgment: Each registrant acknowledges that she/he has read and understands all terms of this Agreement, including, without limitation, the cancellation and substitution provision.

Photos/Video: By attending Office Dynamics International educational programs, you agree to photos, audio, and video taken for educational and/or marketing purposes.

This Agreement supersedes all prior agreements between the parties and represents the entire agreement of the parties with respect to the subject matter hereof.

Cancellation Policy:  Should you be unable to attend for any reason, a full refund, less a $400 cancellation fee, will be issued if we receive written notice 45 days prior to your registered start date. All refunds will be issued in the form of a check. After that time, all registrations and no-shows are subject to full workshop fee.

Substitution: A company/organization may substitute one attendee for another.

Date Change: Because this is a limited-seating program, if you request a date change, a $300 change fee will be assessed. Date changes are only valid within the same calendar year.

Course Reschedules or Cancellation: Should the course need to be postponed, the course will be rescheduled. Office Dynamics reserves the right to replace a trainer with another Office Dynamics Certified Trainer.  

Intellectual Property Rights: Video or audio recording of the scheduled event is strictly prohibited. All intellectual property rights in all materials produced or distributed by Office Dynamics International in connection with the event are expressly reserved, and any unauthorized duplication, publication, or distribution of any such recordings is prohibited. Office Dynamics International reserves the right, without penalty, to confiscate any recording device used in violation of this Agreement, and any improperly recorded or copied intellectual property.

Governing Law: In the event of any litigation arising out of or in connection with this Agreement, including, but not limited to, its enforcement, validity, interpretation, performance, termination, or breach thereof, the prevailing party shall be entitled to recover against the other party, in addition to any available remedies at law or in equity, all costs, including reasonable attorney’s fees, and collection costs incurred thereby. The parties agree that the laws of the State of Nevada shall govern this Agreement and that the Circuit Court of Clark County shall have exclusive jurisdiction over the adjudication of this Agreement. If any term, condition or provision of this Agreement shall be declared invalid or unenforceable, the remainder of this Agreement, other than such term, condition or provision, shall not be affected thereby and shall remain in full force and effect and shall be valid and enforceable to the fullest extent permitted by law.

Acknowledgment: Each registrant acknowledges that she/he has read and understands all terms of this Agreement, including, without limitation, the cancellation and substitution provision.

Photos/Video: By attending Office Dynamics International educational programs, you agree to photos, audio, and video taken for educational and/or marketing purposes.

This Agreement supersedes all prior agreements between the parties and represents the entire agreement of the parties with respect to the subject matter hereof.

If an attendee misses a live class, they need to watch the recorded video of the class. Attendees who want to achieve their CWCA designation cannot miss more than one live session. Recordings will be available for seven days after the each session.

One registration gives you single access for one person.

Each attendee will need to register separately. 

Anyone caught sharing  the course or information will be removed with no refunds. And you will not be able to obtain your CWCA designation. No exceptions.

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