World Class Assistant™

Certification and Designation Course for Executive and Administrative Assistants


The World Class Assistant certification and curriculum-based designation program is a time-tested, industry-proven powerhouse of learning. Designed to polish administrative professionals for upward mobility and current-level stellar performance, this course was the first to recognize assistants as “strategic business partners.”

  • Gain the confidence and skills needed to impact your company’s success.
  • Expand your influence.
  • Cultivate stronger partnerships with leaders and co-workers.
  • Develop an admirable professional reputation and gain greater visibility.
  • Learn specific strategies that lead to improved performance.
  • Experience rapid personal and professional growth.
  • Get that special edge needed to stay two steps ahead in today’s competitive business world.


Office Dynamics International was the first to offer a curriculum-based designation; meaning the only way to receive this special designation is to attend the course and meet certain objectives.

  • Demonstrates to your executive, employer, and others
    that you are committed to your profession.
  • Can open doors for professional advancement.
  • Gives you a competitive edge.
  • Sets you apart as a strong performer.
  • Validates personal initiative and leadership skills.
“Of all the programs offered by other training companies that I’ve attended, World Class Assistant™ was much more comprehensive and intense. This program is head and shoulders above the rest!”
Executive Assistant

Get The Brochure

Download the brochure and show it to your leader.


One of the greatest benefits of building a strategic partnership is you see precisely how all the pieces of the puzzle fit together. Instead of sitting on the side lines, you’re part of the process. Learn the differences between a partnership and a strategic partnership.

• Build an exceptional level of trust.
• Help your executive maintain a competitive edge.
• Understand the role of chemistry in building strong partnerships.
• Get engaged in the scope of your executive’s work.
• Be more involved in decision making.
Administrative Assistants are the center of influence and should be utilized as such. They are flow managers and help facilitate progress. An assistant has the power to keep things moving at an optimal pace provided there is a constant stream of information flowing back and forth between an executive and assistant.

• Be a conduit for keeping information moving.
• Gain a more holistic point of view of your executive’s work.
• Develop the ability to anticipate needs.
• Act as an alter ego for your executive.
• Create interdependence between you and your executive.
Establishing rapport is critical to successful business relationships. While everyone retains competency on leading-edge information technology tools, too many ignore interpersonal communication skills.

• Select the appropriate medium for maximum impact.
• Be influential; understand communication styles.
• Bridge the multi-generational differences by altering communications.
• Tactfully voice your opinions.
• The power of persuasion skills: Why? When? How?
To truly become a World Class Assistant you must learn to anticipate the future today. What is on the horizon of your leader’s calendar? What new projects will need to be implemented to keep your organization competitive? How do you become more valuable to your executive by planning the next step and the three steps that follow?

• Develop front-brain thinking; be a visionary thinker.
• Seek opportunities and propose solutions.
• Identify and perfect approaches that guarantee future success.
• Ask the right questions to help you forecast future events, projects, and tasks.
• Block potential problems.
You reflect your organization and yourself. You are a calling card. How do you want to be perceived? Professionalism isn’t a particular business “uniform” nor is it just savvy technical skills! World Class Assistants are poised, polished, and professional.

• Wield the power of a professional image.
• Cognitively choose to present your signature trademark.
• Refine your overall professional image as a leader.
• Learn which visual distractions hold enormous negative power.
• Explore how to create a signature trademark.
What is executive presence and why should an administrative professional care? You will learn the answers to these questions when you attend the World Class Assistant course. You will learn how to project gravitas—confidence, poise under pressure, and decisiveness.

• Be taken more seriously.
• Become a welcome, visible presence commanding respect.
• Exhibit executive presence through body language.
• Deliver information in headlines.
• Communicate with passion and energy.
The Career Portfolio is NOT about job hunting. It is a professional journal created to detail how You Inc. has capably and measurably demonstrated professional contributions to your organization and leader’s overall successes. You will build your own Career Portfolio in a hands-on exercise designed to spur your creativity.

• Discover new ways to promote your valuable skills and build alliances.
• Market yourself with pizzazz.
• Find out where and when to use a Career Portfolio.
• Show your leader your proactive and creative capabilities.
• Show people what you are capable of doing.
There is one must-have skill you need to thrive in today’s workplace—the ability to be resilient. Building resilience is important in your administrative career because there will be turmoil, upheaval, and unwanted change throughout the years.

• Bounce back faster after a setback.
• Take daily workplace changes in stride.
• Move in tandem with your executive.
• Exhibit nimbleness as you adapt to change.
• Generate innovative solutions to problems.
Daniel Goleman, author of Working with Emotional Intelligence says, “Emotional intelligence is the ability to sense, understand and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.” A World Class Assistant needs to know when and how to use emotional intelligence while managing day-to-day situations.

• Learn the 4 Dimensions of EI: Self-Awareness, Self-Management, Social Awareness, and Social Skill.
• Recognize how feelings affect performance and relationships.
• Understand other perspectives.
• Apply the acumen of emotions.
• Step forward to lead as needed.
Adminology combines the Art + Science of the administrative profession to achieve maximum success by incorporating and leveraging your time and talents. Created by administrative visionary, Joan Burge, Adminology addresses critical time competencies blended with new skills and attitudes.

• Optimize your effectiveness.
• Grasp the holistic approach.
• Increase your effectiveness by working with precision.
• Implement your skill processes at mastery level.
• Be prepared for the future.
Professionalism is a 360-degree awareness of the impact that your behavior, words, and actions have on the people you support, as well as your overall effectiveness. Professionalism is accepting responsibility for your actions because it affects how others view your employer, your executive and, ultimately, your performance.

• Examine how you fit into the big picture.
• Impact your company’s and leader’s success every day.
• Create action plans to address items for future change.


The WCA Challenge is the finishing touch to your 3 day-intensive training. It will test your new-found skills and knowledge and create synergy with your classmates. This is also the finale to receiving your CWCA designation.


Day 1

Day 2

Day 3

  • 8:30 – 10:00 a.m. | Training
  • 8:30 – 10:00 a.m. | Training
  • 8:30 – 10:00 a.m. | Training
  • 10:00 – 10:15 a.m. | Break
  • 10:00 – 10:15 a.m. | Break
  • 10:00 – 10:15 a.m. | Break
  • 10:15 a.m. – 12:00 p.m. | Training
  • 10:15 a.m. – 12:00 p.m. | Training
  • 10:15 a.m. – 12:00 p.m. | Training
  • 12:00 – 1:00 p.m. | Lunch (provided)
  • 12:00 – 1:00 p.m. | Lunch (provided)
  • 12:00 – 1:00 p.m. | Lunch (provided)
  • 1:00 – 3:00 p.m. | Training
  • 1:00 – 3:00 p.m. | Training
  • 1:00 – 3:00 p.m. | Training
  • 3:00 – 3:15 p.m. | Break
  • 3:00 – 3:15 p.m. | Break
  • 3:00 p.m. | Training Complete!
  • 3:15 – 4:30 p.m. | Training
  • 3:15 – 4:30 p.m. | Training


Day 1

  • 8:30 – 10:00 a.m. | Training
  • 10:00 – 10:15 a.m. | Break
  • 10:15 a.m. – 12:00 p.m. | Training
  • 12:00 – 1:00 p.m. | Lunch (provided)
  • 1:00 – 3:00 p.m. | Training
  • 3:00 – 3:15 p.m. | Break
  • 3:15 – 4:30 p.m. | Training

Day 2

  • 8:30 – 10:00 a.m. | Training
  • 10:00 – 10:15 a.m. | Break
  • 10:15 a.m. – 12:00 p.m. | Training
  • 12:00 – 1:00 p.m. | Lunch (provided)
  • 1:00 – 3:00 p.m. | Training
  • 3:00 – 3:15 p.m. | Break
  • 3:15 – 4:30 p.m. | Training

Day 3

  • 8:30 – 10:00 a.m. | Training
  • 10:00 – 10:15 a.m. | Break
  • 10:15 a.m. – 12:00 p.m. | Training
  • 12:00 – 1:00 p.m. | Lunch (provided)
  • 1:00 – 3:00 p.m. | Training
  • 3:00 p.m. | Training Complete!


As a 28-year seasoned trainer and ATD (Association for Talent Development) member, Joan Burge has a distinct talent for engaging learners on a deep level. Innovative teaching methods keep participants engaged while learning.

  • Thoughtful individual assessments
  • Stimulating table and group activities
  • Rigorous skill practice
  • Energizing team competitions
  • Creative learning props
  • Career-related case studies
  • Robust hands-on projects


Joan Burge carefully developed workshop materials that are relevant, modern, and informative. Packed with action steps, tips, and administrative expert advice, you will be able to immediately implement what you learned in your class.


Upon graduation from the course, you will receive 1.8 CEUs and your official CWCA certificate and designation, beautifully-designed and ready for display.


Three Days of Training

3 full days of training with expert instructors.


Enjoy 3 one-hour lunch breaks with your peers.

Comprehensive Workbook

88 page workbook for your career growth.

Professional Development Plan

Reflect on what you learned and write your plan.

1.8 CEUs

Receive continuing education credits.

CWCA Designation

Your Certified World Class Assistant™ designation!

2020 Locations

Classes are limited to 20 attendees. 

Chicago, IL

September 16-18, 2020

Facilitator: Kathy Tosoian

Venue: Summit Chicago

Address:  205 N Michigan Ave, 10th Floor
Chicago, IL 60601

Website: Summit Chicago

Phone: 312-938-2005

Link for hotels closest to Summit:

Nearest Airport: Midway
conference for administrative assistants

Las Vegas, NV

September 16 – 18, 2020

Facilitator: Joan Burge

Venue: Red Rock Country Club

Address: 2250 Red Springs Dr, Las Vegas, NV 89135

Website: Red Rock Country Club

Nearby Hotels:

Element Las Vegas/Summerlin

Red Rock Resort

San Jose, CA

October 5 – 7, 2020

Facilitator: Joanne Linden

Office Dynamics International Partners with AdminUniverse

Office Dynamics is pleased to announce that we are partnering with AdminUniverse to offer our World Class Assistant™ Certification and Designation course in San Jose. Joanne Linden is the President of AdminUniverse and Joanne will be facilitating the course in San Jose. Joanne Linden and Joan Burge have been long-time business colleagues. AdminUniverse is the only licensed authorized user for Office Dynamics’ World Class Assistant™ course and flagship training program, the Star Achievement Series®. Joanne Linden has been personally certified and trained by Joan Burge.

COURSE REGISTRATION HERE. You will register for the course with Office Dynamics. When you arrive at the training venue, be sure to look for AdminUniverse/World Class Assistant™.

Venue: The Grand Hotel – Silicon Valley

Address: 865 W El Camino Real, Sunnyvale, CA 94087

Website: The Grand Hotel

Our Expert Facilitators

Joan Burge

Founder and Ceo | Course Creator

Joan Burge is well-known as the groundbreaking pioneer of the administrative training industry. After working 20 years as an administrative assistant and C-Suite executive assistant, Joan identified a gap in the level of training and information being provided to administrative professionals.

In 1990, Joan created a business in an untapped niche, overcoming monumental obstacles involving corporations’ and managers’ attitudes, prejudices and stereotypes about executive assistants and administrative professionals. Joan dedicated herself to inspiring excellence and encouraging administrative professionals to reach for the stars! Her company, Office Dynamics International, is a global industry leader that offers a broad range of solutions and provides high-performance, sophisticated executive and administrative assistant training and coaching.


Joanne Linden

President and Master Trainer at AdminUniverse™

Joanne Linden is President and Master Trainer at AdminUniverse™. She has a background that spans more than 30 years as an executive assistant. With the majority of her career in Silicon Valley, she has worked with and been part of both successful start-ups and billion-dollar corporations. She is President and Master Trainer at AdminUniverse™, which provides consulting and training for administrative professionals. Joanne previously held the title of Chief Executive Assistant at Synopsys for over 19 years.

A true activist for professional administrators, Joanne, along with other CEO assistants, developed the first certificate program for administrative professionals with UCSC Extension in Silicon Valley. Joanne served on the advisory board and has been an instructor for that program. Joanne is a member and past Chairperson of Silicon Valley Catalysts Association (SVCA) and past President of the International Association of Administrative Professionals (IAAP), San Jose and Crossroads Chapters. She is currently Founder and Chairperson for the Administrative Center of Excellence™ (ACE-EA).


Kathy Tosoian

Office dynamics elite trainer

Kathy Tosoian has been with Office Dynamics since 1997. Kathy is certified to teach Office Dynamics’ flagship training programs and more than 30 customized workshops written by Joan Burge, founder and CEO. Kathy repeatedly receives top-ratings from our clients.

Kathy combines her love for people and her passion for excellence to help professionals develop their confidence, people skills, and communication abilities.  She inspires, motivates, entertains, and educates her audience. Kathy knows how to create a learning environment with her insight, compassion, and enthusiasm.

Kathy earned a Bachelor of Arts Degree in Education from Michigan State University and a Master’s Degree in Counseling from Oakland University.


Office Dynamics can send one of their elite trainers to your organization if you have a minimum of 12 attendees; maximum 20 attendees (per class).

The benefits of bringing WCA onsite are your administrative staff will:

  • Learn the same proven principles
  • Network with peers within their organization
  • Build relationships that will last long after the class is over
  • Collaborate on a level never before experienced


Cancellation Policy:  Should you be unable to attend for any reason, a full refund, less a $400 cancellation fee, will be issued if we receive written notice 45 days prior to your registered start date. All refunds will be issued in the form of a check. After that time, all registrations and no-shows are subject to full workshop fee.

Substitution: A company/organization may substitute one attendee for another.

Date Change: Because this is a limited-seating program, if you request a date change, a $300 change fee will be assessed. Date changes are only valid within the same calendar year.

Course Reschedules or Cancellation: Should the course need to be postponed due to acts of nature or national disaster, the course will be rescheduled. Office Dynamics reserves the right to replace a trainer with another Office Dynamics Certified Trainer should an emergency arise. Office Dynamics reserves the right to cancel a city or combine cities if the minimum attendance is not met, without penalty. In such situations no full refunds, or alternative offers shall be made. Registrant further understands and agrees that in the event Office Dynamics should cancel or postpone the scheduled event, Office Dynamics is not responsible for any expenses that the registrant might have incurred, including but not limited to, airfare, hotel, food, or other miscellaneous travel costs.

Intellectual Property Rights: Video or audio recording of the scheduled event is strictly prohibited. All intellectual property rights in all materials produced or distributed by Office Dynamics International in connection with the event are expressly reserved, and any unauthorized duplication, publication, or distribution of any such recordings is prohibited. Office Dynamics International reserves the right, without penalty, to confiscate any recording device used in violation of this Agreement, and any improperly recorded or copied intellectual property.

Governing Law: In the event of any litigation arising out of or in connection with this Agreement, including, but not limited to, its enforcement, validity, interpretation, performance, termination, or breach thereof, the prevailing party shall be entitled to recover against the other party, in addition to any available remedies at law or in equity, all costs, including reasonable attorney’s fees, and collection costs incurred thereby. The parties agree that the laws of the State of Nevada shall govern this Agreement and that the Circuit Court of Clark County shall have exclusive jurisdiction over the adjudication of this Agreement. If any term, condition or provision of this Agreement shall be declared invalid or unenforceable, the remainder of this Agreement, other than such term, condition or provision, shall not be affected thereby and shall remain in full force and effect and shall be valid and enforceable to the fullest extent permitted by law.

Acknowledgment: Each registrant acknowledges that she/he has read and understands all terms of this Agreement, including, without limitation, the cancellation and substitution provision.

Photos/Video: By attending Office Dynamics International educational programs, you agree to photos, audio, and video taken for educational and/or marketing purposes.

This Agreement supersedes all prior agreements between the parties and represents the entire agreement of the parties with respect to the subject matter hereof.