Joan Burge, the primary author of this Guide, is widely considered the pioneer of administrative training and development. Joan launched Office Dynamics in 1990, an internationally recognized training organization focused on bridging the education gap for administrative professionals and executives.
Since 1990, Joan has served this audience as CEO of Office Dynamics, providing training, coaching and mentorship to professionals in some of the world’s most respected organizations.
Her clients include Cisco, Humana, Procter & Gamble, AT&T, Nationwide Insurance, Kraft Foods, McDonald’s, Novant Health, Sandals Resorts International and Fifth Third Bank.
With over four decades of experience on both sides of the desk, Joan possesses a uniquely balanced point-of-view. She knows the challenges facing Executives and Assistants because she helps solve them each and every day.
She has personally coached more than 150 teams, helping them increase productivity by 25% or more. It’s not surprising that she’s noticed some recurring trends along the way.
This guide is designed to help readers address the common issues Joan sees time and time again working in the field.