Emotional Intelligence for Assistants

Recognize how feelings affect performance and relationships, understand other perspectives, step forward to lead as needed, and more.


Daniel Goleman, author of Working with Emotional Intelligence says, “Emotional intelligence is the ability to sense, understand and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.” Assistants are in a critically-important position where they need to know when and how to use emotional intelligence while managing day-to-day situations.

  • Learn the 4 Dimensions of EI: Self-Awareness, Self-Management, Social Awareness, and Social Skill.
  • Recognize how feelings affect performance and relationships.
  • Understand other perspectives.
  • Apply the acumen of emotions.
  • Step forward to lead as needed.
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