There is a big difference between being aggressive and being assertive. Assertive assistants respect themselves and others. They feel in control, experience less stress, and behave like a leader. How? They adopt an attitude of confidence. This means they’re able to navigate daily tasks, interactions, and chaos, all while emitting an aura of confidence.
Learning Points:
- Choose when to assert yourself and when to back away.
- Learn seven key steps to being assertive.
- Use impact words.
Participants are NOT AUTHORIZED to share any of the materials they receive as participants of this program. Anyone who is found to be sharing is in violation of our copyright and will be immediately removed without a refund. No exceptions. Please call 800-STAR-139 for group discounts.
