19 Must-Have Competencies for Administrative Excellence


First, there were 12

Then the 12 grew to 15!

As of January 2023, there are 19!

What are we referring to? The essential competency areas administrative and executive assistants need to continually develop or learn to be successful in their role in today’s world. The increase in the number of main competencies proves that executives and management expect more from their administrative partners and that the responsibilities of the role have greatly expanded.

The 19 research-driven key competencies are important for your career because they represent the skills and responsibilities that are essential for success in the modern workplace. By mastering these competencies, you can demonstrate your value as a team member and position yourself as a valuable asset to your organization.

Administrative assistants play many critical roles, wear multiple hats, and perform numerous nuanced, detailed, yet incredibly vital tasks that serve to keep the proverbial ship afloat. Without them, organizations struggle, and executives fail to reach their full potential. Often though, the real power of this “behind the scenes” role can be disregarded and neglected by both assistants and their leaders. Those days are over.

This webinar is for you if you want to:

Stand out in your field

Make a real impact in your organization

Be a valuable member of the inner circle

Take your career to the next level

Know exactly which 19 competencies are essential for success

Objectively rate yourself in each area

Build your 2023 development plan based on your answers


Every webinar attendee will receive Office Dynamics’ newly-released Administrative Competency Assessment. This is proprietary information and is usually only available to clients who enlist us for training or coaching. You will receive this assessment for your personal use to see how you measure up and plan your development goals for 2023.

Joan Burge

Joan Burge

Founder & CEO of Office Dynamics International | Speaker | Author | Trainer | Coach

Joan Burge is well-known as the groundbreaking pioneer of the administrative training industry. After working 20 years as an administrative assistant and C-Suite executive assistant, Joan identified a gap in the level of training and information being provided to administrative professionals.

In 1990, Joan created a business in an untapped niche, overcoming monumental obstacles involving corporations’ and managers’ attitudes, prejudices and stereotypes about executive assistants and administrative professionals. Joan dedicated herself to inspiring excellence and encouraging administrative professionals to reach for the stars! Her company, Office Dynamics International, is a global industry leader that offers a broad range of solutions and provides high-performance, sophisticated executive and administrative assistant training and coaching.

Connect with Joan

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