MCAP: Master Certified Administrative Professional

Go Beyond What You Can Do. Develop How You Operate.

Administrative professionals have always been expected to master the tools of the job. But knowing how to do the work is only part of what determines your impact.

Your greatest value often shows in the moments when there isn’t a procedure to follow. Priorities change. An executive needs your judgment. Stakeholders want different outcomes. A difficult conversation needs to be handled with confidence. A problem has no obvious solution.

These are the moments when your Power Skills show.

MCAP: Master Certified Administrative Professional was created to develop the advanced capabilities that help administrative professionals move beyond task mastery and contribute at a higher level.

The 7 Power Skills of an MCAP

Your MCAP curriculum is built around seven interconnected Power Skills:

1. Energy Management
Manage your energy, engagement, mindset, boundaries, and performance with greater intention.

2. Resiliency and Adaptability
Build the ability to adjust, recover, learn, and keep moving forward when priorities, expectations, and circumstances change.

3. Intrapersonal and Interpersonal Intelligence
Increase self-awareness, manage your responses, read situations, navigate different personalities, and strengthen professional relationships.

4. Business Acumen and Service Orientation
Understand the business behind your work, connect your responsibilities to organizational priorities, anticipate needs, and create greater value.

5. Communication
Communicate with greater clarity, intention, adaptability, and influence across different people and situations.

6. Collaboration
Build stronger partnerships, recognize and leverage the strengths of others, break down silos, and create better outcomes together.

7. Critical Creative Thinking
Strengthen your judgment, evaluate information, solve the right problems, generate possibilities, and bring forward recommendations instead of simply reporting problems.

This Is Not Another Webinar Series

MCAP is designed for active development.

Throughout the program, you will assess yourself, work through realistic professional situations, participate in discussions and exercises, practice new approaches, and identify specific ways to apply what you learn to your work.

Your comprehensive 75-page MCAP workbook supports the experience with assessments, guided reflection, scenario-based exercises, communication practice, business analysis, collaboration activities, and structured problem-solving.

You aren’t enrolling to hear about seven Power Skills.

You’re enrolling to develop them.

Earn the MCAP Designation

Participants who successfully complete the program requirements earn the Master Certified Administrative Professional designation.

The MCAP designation recognizes your development across seven advanced Power Skill areas and your commitment to operating at a higher level within the administrative profession.

Once earned, your MCAP designation can become part of your:

• Professional resume
• LinkedIn profile
• Internal professional biography
• Career portfolio
• Performance and development conversations
• Future career advancement discussions

Rather than simply saying you have worked on communication, adaptability, business acumen, collaboration, and critical thinking, you can demonstrate that you completed a structured professional development program built around these capabilities.

What’s Included

MCAP Designation
Earn the Master Certified Administrative Professional designation upon successful completion of the program requirements.

7 Advanced Power Skills
Develop interconnected capabilities that strengthen how you operate across virtually every area of your administrative career.

12 Hours of Live Training
Participate in three interactive four-hour virtual training sessions.

75 Page MCAP Workbook
Work through assessments, exercises, scenarios, reflections, and practical application activities throughout the program.

1.2 CEUs
Receive 1.2 Continuing Education Units upon successful completion.

Live Orientation
Begin with a one-hour virtual orientation before your three primary MCAP sessions.

2026 MCAP Schedule

Orientation
November 3, 2026
9:00 am to 10:00 am Pacific

Session 1: Energy Management & Resiliency and Adaptability
November 5, 2026
9:00 am to 1:00 pm Pacific

Session 2: Intrapersonal / Interpersonal Intelligence, Business Acumen & Service Orientation
November 12, 2026
9:00 am to 1:00 pm Pacific

Session 3: Communication, Collaboration & Critical Creative Thinking
November 19, 2026
9:00 am to 1:00 pm Pacific

Class Times:
9:00 am to 1:00 pm Pacific
10:00 am to 2:00 pm Mountain
11:00 am to 3:00 pm Central
12:00 pm to 4:00 pm Eastern

Who Is MCAP For?

MCAP is designed for administrative professionals who are ready to move beyond task mastery and invest in the capabilities that increase their professional impact.

It may be right for you if you:

• Support an executive or leadership team and want to operate at a more strategic level.
• Are an experienced administrative professional ready for your next stage of development.
• Want to contribute ideas and recommendations with greater confidence.
• Want to strengthen how you communicate with executives, colleagues, stakeholders, and customers.
• Need to become more adaptable as your workplace, responsibilities, and technology change.
• Want to better understand the business instead of operating only within your immediate responsibilities.
• Want to navigate personalities, conflict, and relationships with greater skill.
• Are ready to increase your visibility and contribution across your organization.
• Want a structured development experience instead of another collection of tips.
• Want to earn a professional designation that reflects your commitment to advanced development.

Become a Master Certified Administrative Professional

Your title may change. Your executive may change. Your organization, technology, and responsibilities will change throughout your career.

The capabilities you develop through MCAP go with you.

Develop your seven Power Skills. Increase your professional impact. Earn the designation that represents both.

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