The Advanced Power Skills Program for Administrative Professionals
Build the capabilities that elevate you from capable support professional to trusted, strategic contributor.
Formally titled Significant Power Skills Series
Your Career Advantage Goes Beyond What You Can Do
Administrative professionals have always been expected to master the tools of the job. But knowing how to do the work is only part of what determines your impact.
Consider the moments when there isn’t a procedure to follow.
A priority changes without warning.
An executive needs your judgment, not another status update.
Two stakeholders want different outcomes.
A conversation needs to be handled with tact and confidence.
You need to influence someone you don't manage.
A problem doesn't have an obvious solution.
The team is under pressure and needs someone who can stay composed and move things forward.
And they increasingly determine whether you are seen as someone who completes tasks or contributes at a higher level.
MCAP was created to intentionally develop those capabilities.
What Does It Mean to Be an MCAP?
Earning the Master Certified Administrative Professional designation represents more than completing a training course.
Manage personal energy and engagement to sustain stronger performance.
Respond to change with resilience and adaptability rather than resistance.
Manage emotions, responses, and relationships with greater awareness.
Understand the business behind the work and connect daily responsibilities to organizational objectives.
Communicate with greater intention and influence across different personalities, situations, and communication styles.
Collaborate across teams and functions while recognizing individual strengths.
Apply critical judgment and creative thinking to problems, decisions, and opportunities.
The 7 Power Skills of the Master Certified Administrative Professional
Your MCAP curriculum is built around seven interconnected Power Skills.
- Skill 01 of 7
Energy Management
Time management helps you organize the hours available to you. Energy management focuses on how you show up during those hours. You’ll explore the mental, physical, emotional, and purpose-driven dimensions of energy and examine how engagement, mindset, boundaries, recovery, and self-management affect your performance.
You Will Learn To
- Distinguish between time management and energy management and understand why both matter.
- Identify the mental, physical, emotional, and purpose-driven factors affecting your energy.
- Recognize warning signs of low energy and disengagement before they undermine performance.
- Protect periods of focused work while creating space for recovery and creative thought.
- Build habits around preparation, performance, and recovery.
- Increase awareness of how your emotions affect your energy and the people around you.
- Establish and communicate healthier workplace boundaries.
- Strengthen a growth mindset that supports learning, feedback, persistence, and development.
- Take greater ownership of your engagement, attitude, responses, and results.
The Result
More intentional energy. Greater engagement. Stronger, more sustainable performance.
Perform at a high level without treating your energy as an unlimited resource.
- Skill 02 of 7
Resiliency and Adaptability
Change is no longer an occasional workplace event. It is part of the environment. Administrative professionals are expected to adjust to changing priorities, new leaders, evolving technology, shifting teams, new expectations, and unexpected problems, often with little warning. MCAP approaches resilience as more than “bouncing back.”
You Will Learn To
- Understand the difference between simply enduring adversity and using it to grow.
- Identify lessons from previous challenges, setbacks, and successes.
- Recognize where resistance to change may be limiting your progress.
- Move beyond your comfort zone into learning and growth.
- Build greater flexibility when priorities, expectations, or circumstances change.
- Anticipate change and prepare rather than waiting to react.
- Seek feedback and use it as part of your development.
- Approach unfamiliar situations with greater curiosity and confidence.
- Integrate professional and personal priorities with greater intention.
- Build practices that strengthen resilience over time.
The Result
Greater confidence in uncertainty and the ability to adapt, recover, learn, and keep moving forward.
Don't just get through change. Learn how to move forward because of it.
- Skill 03 of 7
Intrapersonal / Interpersonal Intelligence
Professional relationships begin with self awareness. Your emotions affect your perspective. Your perspective affects your response. Your response affects other people. And those interactions shape your professional reputation. This portion of MCAP connects self management with relationship management.
You Will Learn To
- Recognize how emotions can influence your behavior, perspective, and decisions.
- Identify emotional triggers and regulate your response before reacting.
- Separate the event from your response and take greater ownership of the outcome.
- Increase awareness of how your words and actions affect others.
- Read your audience and the situation before deciding how to respond.
- Navigate tense situations and difficult personalities with greater control.
- Strengthen empathy, curiosity, respect, and social awareness.
- Build relationships based on trust and mutually beneficial outcomes.
- Seek feedback and use it to improve how others experience working with you.
- Turn self awareness into consistent professional behavior.
The Result
Greater self management, stronger relationships, and more intentional influence.
Understand yourself. Read the situation. Choose the response that produces the better outcome.
- Skill 04 of 7
Business Acumen / Service Orientation
The most valuable administrative professionals understand more than what they’re asked to do. They understand why it matters. Business acumen allows you to connect your work to organizational goals, stakeholders, priorities, customers, and outcomes. Service orientation turns that knowledge into action.
You Will Learn To
- Develop a stronger understanding of your organization’s mission, objectives, priorities, and operations.
- See how your responsibilities connect to the larger business.
- Gather and interpret information instead of simply collecting it.
- Make sound decisions supported by data, context, and organizational priorities.
- Identify stakeholders and understand what matters to them.
- Connect your strengths to business needs and opportunities.
- Think beyond completing requests to creating value-added contributions.
- Anticipate internal and external customer needs.
- Improve service through responsiveness, empathy, accountability, and efficiency.
- Communicate your contribution and impact using meaningful business language.
The Result
A broader business perspective and a stronger ability to contribute beyond the task in front of you.
Stop seeing only the task. Start seeing what the task is connected to.
- Skill 05 of 7
Communication
Administrative professionals communicate all day. But frequency does not equal effectiveness. MCAP examines communication from beginning to end, including timing, delivery, words, tone, body language, listening, audience, communication styles, and results. Participants also explore four distinct communication styles and practice adapting messages for different people and situations.
You Will Learn To
- Determine the right timing, channel, message, and approach for different situations.
- Communicate with greater clarity, concision, accuracy, completeness, and connection.
- Consider how tone, pace, body language, and delivery affect your message.
- Listen to understand rather than simply prepare a response.
- Recognize different communication styles and how they prefer to receive information.
- Adapt your communication without losing your own authenticity.
- Structure messages around what your audience needs to hear and understand.
- Reduce misunderstandings by providing the context people need.
- Make clearer requests and communicate desired outcomes.
- Handle business conversations with greater confidence and intention.
- Confirm that your message was received and understood.
- Use communication to build trust, influence outcomes, and strengthen professional relationships.
The Result
Communication that is clearer, more intentional, more adaptable, and more influential.
Don't just send the message. Make sure it lands.
- Skill 06 of 7
Collaboration
Administrative professionals work across departments, personalities, levels, functions, and sometimes geographic boundaries. Strong collaboration requires more than being agreeable or being a “team player.” It requires understanding what you bring to the table, recognizing what others bring, and combining those strengths to produce an outcome that would be difficult to achieve independently.
You Will Learn To
- Identify the skills and strengths you contribute to a team.
- Articulate your value instead of assuming others recognize it.
- Recognize and leverage the strengths of other people.
- Build trust and productive interdependence across working relationships.
- Work more effectively with people whose personalities, approaches, and experiences differ from yours.
- Balance individual contribution with shared objectives.
- Give and receive feedback as part of collaborative work.
- Break out of siloed thinking and build stronger connections across the organization.
- Create greater value through collective problem-solving.
- Recognize opportunities to raise your hand, contribute, and increase your visibility.
The Result
Stronger partnerships, greater visibility, and the ability to create better outcomes with others.
Your value isn't limited to what you can accomplish alone.
- Skill 07 of 7
Critical Creative Thinking
Executives don’t need administrative professionals to simply collect information. They increasingly need professionals who can make sense of it. Critical thinking helps you gather, analyze, filter, evaluate, and form sound judgments. Creative thinking challenges you to look beyond the obvious answer and generate new possibilities. MCAP combines the two.
You Will Learn To
- Gather and evaluate relevant information before reaching conclusions.
- Separate useful information from noise.
- Apply logic, context, experience, and discretion to your judgment.
- Make better-informed decisions with greater confidence.
- Identify assumptions and consider different perspectives.
- Generate multiple possibilities rather than settling for the first available answer.
- Challenge habitual thinking and existing approaches.
- Use divergent, lateral, systems, and other forms of creative thinking.
- Apply structured techniques such as SCAMPER to develop and improve ideas.
- Define the real problem before attempting to solve it.
- Develop, evaluate, and communicate solutions.
- Bring recommendations and possibilities instead of simply reporting problems.
The Result
Better judgment, stronger problem-solving, and greater confidence in contributing ideas and recommendations.
Bring more than information. Bring judgment, options, and ideas.
Seven Skills. One More Capable Professional.
Energy Management
affects how you show up.
Resiliency and Adaptability
determine how you respond when circumstances change.
Intrapersonal and Interpersonal Intelligence
shape how you manage yourself and your relationships.
Business Acumen and Service Orientation
connect your work to what the organization needs.
Communication
determines whether your ideas and intentions are understood.
Collaboration
expands what you can accomplish with others.
Critical Creative Thinking
strengthens the quality of the decisions, solutions, and ideas you bring forward.
That is what MCAP represents.
This Is Not Another Webinar Series
MCAP is designed for active development.
Assess your current strengths and development opportunities.
Work through realistic professional scenarios.
Participate in live discussions and breakout exercises.
Practice approaches you can use in the workplace.
Learn from the experiences and perspectives of other administrative professionals.
Identify specific behaviors you want to strengthen.
Apply concepts rather than simply taking notes.
Build a personal framework for continued development after the program ends.
You’re enrolling to develop them.
Who Should Pursue the MCAP Designation?
MCAP is designed for active development.
MCAP is designed for administrative professionals who are ready to move beyond task mastery and invest in the capabilities that increase their professional impact.
MCAP is designed for administrative professionals who are ready to move beyond task mastery and invest in the capabilities that increase their professional impact.
Support an executive or leadership team and want to operate at a more strategic level.
Are an experienced administrative professional ready for your next stage of development.
Want to contribute ideas and recommendations with greater confidence.
Want to improve how you communicate with executives, colleagues, stakeholders, and customers.
Need to become more adaptable as your workplace, responsibilities, or technology changes.
Want to strengthen your business understanding instead of operating only within your immediate responsibilities.
Want to navigate personalities, conflict, and relationships with greater skill.
Are ready to increase your visibility and contribution across your organization.
Want a structured development experience rather than another collection of tips.
Want to earn a professional designation that reflects your commitment to advanced development.
From Administrative Professional to Strategic Contributor
Where are you operating today?
MCAP helps you intentionally move toward the right side of each pair.
Receiving instructions
Suggesting next steps
Collecting information
Thinking critically
Working in a silo
Building connections
Completing the request
Understanding the business case
Waiting for feedback
Seeking feedback
Being employed
Being invested
Being seen
Being known
Supporting
Partnering
Earn the MCAP Designation
Master Certified Administrative Professional
Your professional development should be something you can carry forward. Participants who successfully complete the MCAP program requirements earn the Master Certified Administrative Professional designation.
This gives you a professional credential that recognizes your development across seven advanced Power Skill areas and your commitment to operating at a higher level within the administrative profession.
During The Program, Expect To
Professional
Resume
LinkedIn
Profile
Internal Professional Biography
Career
Portfolio
Performance and Development Conversations
Future Career Advancement Discussions
Meet Your Instructor
Julie Reed
Office Dynamics Certified Trainer Former Executive Assistant
- Certified Star Achievement Series® Trainer
- Certified World Class Assistant™ Trainer
- 20+ years of administrative experience, including 9 years supporting the C-suite
About Julie
A champion of continuous learning and development.
Julie Reed is an elite corporate trainer, eloquent speaker, and inspirational coach for administrative professionals. Both a Certified Star Achievement Series® Trainer and World Class Assistant™ Trainer with Office Dynamics International, Julie aligns with the vision and mission of ODI Founder and CEO Joan Burge.
“Having firsthand experience in the power of Power Skills, Julie designed this program for you.”
Julie brings more than 20 years of administrative professional experience, including nine years providing C-suite support. By building strategic partnerships and championing those in the administrative field, she fortified her value in every role she held.
Throughout her career, Julie embraced a growth mindset. Achieving success across multiple roles and management styles, she developed an impressive core power skills set of her own, the same set she now teaches inside MCAP.
2026 Schedule
| Session | Date | Orientation (9:00am – 10:00am PT) | November 3, 2026 |
|---|---|
| Energy Management & Resiliency and Adaptability | November 5, 2026 |
| Intrapersonal / Interpersonal Intelligence, Business Acumen, & Service Orientation | November 12, 2026 |
| Communication, Collaboration, & Critical Creative Thinking | November 19, 2026 |
| Class Times For All Sessions | Pacific | Mountain | Central | Eastern |
|---|---|---|---|
| 9:00 am – 1:00 pm | 10:00 am – 2:00 pm | 11:00 am – 3:00 pm | 12:00 pm – 4:00 pm |
Ready to start developing your seven Power Skills?
MCAP Designation | 7 Power Skills | 75-Page Workbook | 1.2 CEUs | 3 Live Sessions | 12 Hours
$995
FAQs
There are no refunds or transfers for the Significant Power Skills Series™
You will have 7 days to access each session recording. The 7 days starts the day after the session has ended.
All registered attendees will receive a Zoom link for each session via email.
*PLEASE NOTE: If you do not receive an email, your company may be blocking it or it may be in your spam folder. Please ask your IT person for assistance in retrieving the email and whitelisting our emails. Call Melia at 800-STAR-139 if you have any issues.
Please call 800-STAR-139 for group pricing and details.
Anyone caught sharing the course or information will be removed with no refunds. No exceptions.
Yes, we can do that! Course instructor Julie Reed can teach these sessions virtually or in person to your group and work with your schedules. Contact us today for more information about bringing this powerful series to your company. 800-STAR-139