Persuasion Skills – The Good, the Bad and the Ugly
Persuasion skills for the administrative assistant. It was Desmond Tutu who stated, “Don’t raise your voice, improve your argument.” There are a lot of people
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Courageous Conversations for Assistants
Free Webinar for Executive and
Administrative Assistants
- Do you find it painful when you consider having a courageous conversation with your leader?
- Do you hesitate to ask for what you need to ensure your expectations are met?
- How often do you not express your view or opinion to upper management?
- Have you avoided verbal conversations with colleagues because you don’t like conflict?
- How much more productive could you and your leader be if you would have open and honest communications?
- Do you feel like others are calling the shots when you know you have a better solution?
We all dread certain conversations, whether they are about differing views, unmet expectations, or asking leaders to support our education. These are the talks you spend hours fretting about, the ones that make your stomach drop, and the ones that seem much easier to just dodge. Don’t do that! Every administrative professional is a salesperson and should feel comfortable with this key business skill.
Having courageous conversations with others equates to:
- A more solid working relationship
- Respect
- Authority to make higher level decisions
- Creating win-win situations
- Making your life and work easier, more productive, and more rewarding.
In this dynamic webinar, Joan will cover:
- Why it is important to have courageous conversations and the benefits you gain.
- Identifying and articulating objectives for your requests.
- Creating your value proposition and what to include, even if it’s just asking for more time with your leader.
- Working around barriers instead of backing down at the first sign of resistance.
- Stating your expectations in a clear and concise fashion.
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Joan Burge
Founder & CEO of Office Dynamics International | Speaker | Author | Trainer | Coach
Joan Burge is well-known as the groundbreaking pioneer of the administrative training industry. After working 20 years as an administrative assistant and C-Suite executive assistant, Joan identified a gap in the level of training and information being provided to administrative professionals.
In 1990, Joan created a business in an untapped niche, overcoming monumental obstacles involving corporations’ and managers’ attitudes, prejudices and stereotypes about executive assistants and administrative professionals. Joan dedicated herself to inspiring excellence and encouraging administrative professionals to reach for the stars! Her company, Office Dynamics International, is a global industry leader that offers a broad range of solutions and provides high-performance, sophisticated executive and administrative assistant training and coaching.
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