Training for Executive and Administrative Assistants

A Unique Virtual Event for the Savvy Administrative Professional

An Office Dynamics International Production

June 15 - 16, 2023

About enlighten

Every year we start off inspired and driven, but after several months we can find ourselves feeling unmotivated and desperate for a spark. Enlighten was born from the need for a mid-year reignition. The brainchild of administrative training legend Joan Burge, Founder and CEO of Office Dynamics, this multi-track, live, virtual training event will shine a light on the skills and training you need to help you finish the year strong. She’s put her decades of experience, industry insight, and professional connections to good use to bring you what will become the must-attend virtual event of the year. Don’t miss your chance to attend the inaugural event! Only Enlighten combines tech skills with the must-have power skills  – what we used to call “soft skills” – that you need to survive AND THRIVE in today’s challenging work environment.

Enlighten provides a two-track approach that allows you to follow one track for an in-depth, wide-ranging view of a specific set of skills OR mix and match sessions from each track. Either way, you’ll get to enjoy the recordings from BOTH tracks so that you WON’T MISS A THING!

Our virtual format lets you develop and sharpen your skills from the comfort of your office or home while still providing powerful networking opportunities. It’s the best of both worlds.

We look forward to welcoming you to Enlighten 2023! Please check back for updates.


Chances are, you’ve been to a lot of administrative training events – some good, some not so good.  We have, too.  That’s why we’ve designed Enlighten specifically for YOU, the incredibly talented, hard-working, underappreciated administrative professional.

We know you need to keep up with the latest developments in our industry, but you don’t have unlimited hours to search for insights, education, and training that’s delivered by experts you trust.

Search no further. Enlighten gives you exactly what you’ve been looking for.

Here are six reasons why Enlighten is worth your time and money:

Our Two-Track Approach

Enlighten combines the tech skills you need (and managers crave) with the “power skills” that will make you stand out from the crowd.

A Unique Array of Expert Speakers

Joan Burge has hand-picked a team of experts both within the administrative world, and from disciplines like leadership, communication, project management, and more. You’ll get a fresh take on the challenges you face every day.

We’ve “Flipped the Script”

It’s time to get out of your comfort zone! Our presenters will challenge your thinking on the status quo. You’ll not only discover new skills and talents, but you’ll also gain a completely new perspective on the nature of work today.

A Price You Can Afford

Many other administrative events charge two and even three times our UltraLight early registration rate. We want you to concentrate on the training without worrying about the price tag!

Your Satisfaction is Guaranteed

In addition to making Enlighten affordable, we’ve also made it risk-free. If you’re not completely satisfied, you’ll get your money back. You have our word on it.

The Joan Burge Advantage

Other events may promise some benefits, but none can offer Joan’s decades of experience and success - qualities that make Enlighten a truly one-of-a-kind event!



Transformative skills designed to help you grow in your role


Recordings of the live event so you can continue to absorb the incredible training experience


Lifelong industry connections and new friends


Knowledge from industry leaders and experienced professionals


Please check back for our 2023 Presenters

Our Enlighten presenters come from a diverse array of backgrounds, giving you a unique perspective on the state of the administrative industry today. But they all have something in common: each and every one of them was hand-selected by Joan Burge herself. It’s all part of Joan’s commitment to bring you the finest training experience you’ll find ANYWHERE.

These thought leaders have unparalleled presentation skills. You’ll not only be learning from the best of the best, but you’ll also experience a truly entertaining and engaging education. No boring lecturers droning on at Enlighten!

Meet your Enlighten 2022 experts:

Joan Burge

Joan Burge

Founder & CEO Office Dynamics International | Speaker | Trainer

Administrative trainer Julie Reed

Julie Reed

Office Dynamics Elite trainer | former executive assistant

Madelyn Mackie

Madelyn Mackie

Career Management | Professional Development Trainer | Speaker

Karl Ahlrich

Karl Ahlrichs

national speaker | author | consultant

Corinne Hoisington

Corinne Hoisington


Melissa Esquibel

Melissa Esquibel

Microsoft Certified Trainer Alumni, Microsoft Office Specialist-Expert

Dawn Monroe

Dawn Monroe

Microsoft Office Specialist Master | Trainer | Consultant

Rebecca Staton-Reinstein

Rebecca Staton-Reinstein

Ph.D. | President of Advantage Leadership, Inc.


Kathy Tosoian


Sue Robach

Sue Robach

Trainer | Coach | Consultant

Neil Malek

Neil Malek


Vonetta Watson

Vonetta Watson


Annie Croner

Annie Croner

Career EA | Founder of Whole Assistant

Sandy Geroux

Sandy Geroux

international speaker | trainer | author | former executive assistant


Enlighten is a two-day event that kicks each day off with keynotes from two of our industry’s true superstars. Thursday features Office Dynamics Founder and CEO Joan Burge, and on Friday, you’ll hear an inspiring presentation from Office Dynamics’ Elite Trainer Julie Reed!  

After the keynotes, you’ll dive right into Enlighten’s agenda, which follows two powerful tracks:

Tech Skills Track

If you’re like most people, you’re probably only scratching the surface of the power of your office tech software. We’ll help you get the most out of the programs you probably already own!

Power Skills Track

For many organizations, people with “soft skills” are hard to come by. This track will unlock the secrets to developing a powerful skill set in this critically vital area.

Pick one track for the entire event or mix and match sessions from both tracks. Both will be invaluable to your company and your career. But remember, with Enlighten, you get to experience it all regardless of which session you attend live! You’ll get access to the recordings of the entire event for 30 days.


Intensify your learning experience. Enhancers take the event to a whole new level and enrich an already profound and powerful experience. For a small investment, you can join Joan Burge and/or Melissa Esquibel for a more intimate deep-dive session. Click on the Enhancer titles below to learn more.

Click on the session titles or presenters’ names to learn more. Session times are in Pacific Time.

Please check back for our 2023 Agenda

*We have left the 2022 agenda up for an example of how the agenda flows.

8:00 – 8:50 a.m.
Explore Hopin, Set Your Schedule, Network
9:00 – 9:50 a.m.
10:00 - 10:50 a.m.
10:00 - 10:50 a.m.
11:00 - 11:50 a.m.
11:00 - 11:50 a.m.
12:00 - 12:50 p.m.
12:00 - 12:50 p.m.
1:00 – 1:30 p.m.
Video Networking
1:30 - 1:50 p.m.
Wrap-up & Prize Presentation
2:00 - 3:30 p.m.
2:00 p.m. +
Video Networking (Networking is open the entire time)
8:00 - 8:50 a.m.
Video Networking
9:00 – 9:50 a.m.
10:00 – 10:50 a.m.
10:00 – 10:50 a.m.
11:00 – 11:50 a.m.
11:00 – 11:50 a.m.
12:00 – 12:50 p.m.
12:00 – 12:50 p.m.
1:00 – 1:30 p.m.
Video Networking
1:30 - 1:50 p.m.
Wrap-up & Prize Presentation
2:00 – 3:30 p.m.
2:00 - 4:00 p.m.
Video Networking

An Invaluable Networking Opportunity

Enlighten features state-of-the-art virtual event technology that’s not only incredibly easy to use but facilitates one-on-one communication with other attendees via live video. In fact, you may end up having a conversation with Joan Burge herself!

Enlighten is powered by Hopin. The Hopin platform provides an incredible attendee experience that includes powerful engagement tools, video networking sessions, and mobile app for ease of access.

Far beyond the basic chat you’ve experienced with other virtual events, Enlighten provides a truly interactive experience. To make networking even more valuable for you, we’ll be randomly awarding door prizes throughout the event to those who participate!

But you know who won’t be joining? Vendors. Enlighten accepts no advertising or sponsorship whatsoever. Our only goal is fulfilling your training and development needs as an administrative professional.

Joan Burge & Office dynamics

Known as the pioneer of the administrative training industry, Joan Burge is an accomplished author, professional speaker, consultant, and experienced corporate trainer. Identifying an untapped niche, she founded Las Vegas-based Office Dynamics International (ODI) in 1990, inspiring excellence in the administrative profession. Since then, ODI has grown into a global industry leader, offering a broad range of training and coaching solutions for administrative assistants and their executives. Joan’s never-ending quest to provide top-notch educational programs earned the respect of premier clients like Walt Disney World, Procter & Gamble, Cisco, Humana, Huntington Bank, and Nationwide.

Burge is the creator and host of the Annual Conference for Administrative Excellence™ (started in 1993). She developed certification courses such as World Class Assistant™ and the Star Achievement Series®, conducted more than 100 customized workshops and seminars, and produced 350+ educational videos for administrative and executive assistants across the country. 

Burge’s five books, including the Amazon bestseller “Who Took My Pen…Again? Secrets from Dynamic Executive Assistants” and her other popular works of reference continue to be favorites among administrative professionals worldwide.

Burge is a member of the American Society for Training & Development and The Society for Human Resource Management.



We’re offering two different pass options that allow attendees to customize their Enlighten event. If you’re interested in intensifying your experience to get as much out of it as possible, consider upgrading your single pass to an Enhancer Plus Pass. This takes the event to a whole new level and enriches an already profound and powerful experience. Here’s what is included with each pass option:


$ 295
  • Full Event Access
  • View Sessions in Real-Time
  • Live Q&A with Select Presenters
  • Live Video and Chat Networking
  • Digital Workbook/Handouts
  • 30-Day Access to Recordings
  • Certificate of Attendance
  • 1.4 CEUs
  • Entry Into Grand Prize Drawing


$ 545
  • Full Event Access
  • View Sessions in Real-Time
  • Live Q&A with Select Presenters
  • Live Video and Chat Networking
  • Digital Workbook/Handouts
  • 30-Day Access to Recordings
  • Certificate of Attendance
  • 1.7 CEUs
  • Entry Into Grand Prize Drawing
  • Access to Both Enhancers

How it works

By now, many of you have attended virtual events and should know the drill. However, not all virtual events are run the same so we wanted to break it down for you.





 Please see Terms and Conditions for full details.

You may not cancel your registration. Should you not be able to view the live sessions, you will receive access to the recordings for 30 days. Please see Terms and Conditions for full details.

Each pass includes 30-day access to all session recordings. Our team will need up to one week to finalize the recordings. You will receive an email with your access information once the recordings become available. 

All session during the event are live and in real time. We want you to feel involved and engaged while you attend this event. This caters to a much better learning experience.

*Please note: You will receive access to the session recordings so that you can watch the sessions you missed during the live event.

Yes! If you buy five or more passes, you’ll save BIG! Contact our office today at 800-STAR-139 for your group rate and registration.

Yes! Office Dynamics is a trailblazer in virtual training events. We’ve hosted hundreds of virtual events including webinars, customized trainings, conferences, and other large-scale educational experiences. We’re proud to partner with the pinnacle of virtual platforms, Hopin. This platform allows us to go well beyond your average Zoom webinar or meeting. You’ll get to interact with other attendees and presenters, participate in polls and chat, and feel like you’re in-person from the comfort of your home or office.

This event will be incredibly beneficial to any administrative assistant. Since we’re offering multiple tracks, each attendee will be able to customize their own experience. While there’s great value in the recordings that will be provided after the event, there’s no comparison to experiencing a session live. If multiple assistants attend, you’ll increase your return on investment exponentially.

Yes! Every event, training, and workshop developed by Office Dynamics is unique. While they’re each designed to expand the knowledge base of administrative assistants and help empower them in their role, we carefully craft each course and event to provide a fresh approach that will connect with attendees on different levels. Simply put – the more Office Dynamics you experience, the more you’ll grow!

Yes! We’d love to hear from you. Office Dynamics’ goal is to support, educate, and promote the administrative industry. We offer quality content and frequent opportunities to expand your knowledge and grow in your role.

Joan will be one of the keynote speakers to kick off the Enlighten event. She plans on surprising a few lucky attendees during our networking session. If you want to guarantee one-on-one time with the legend herself, register for the Enhancer or Enhancer + passes.

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Joan Burge

Joan Burge


Joan Burge is known as the red-lipstick-wearing “Rock Star” of administrative and executive assistant training and a successful entrepreneur who created a unique niche in 1990 by founding a training company that would uniquely provide sophisticated, robust educational programs and information to administrative professionals.

Joan is an accomplished author (8 books), professional speaker, consultant and corporate trainer. She is the creator of The Annual Conference for Administrative Excellence™; World Class Assistant™ Certification courseStar Achievement Series® Certification and Designation course; 30+ customized workshops, 200+ educational videos, 150+ articles and nearly 1,000 blog posts for executive and administrative assistants.

Her company, Office Dynamics International, is a global industry leader which offers a broad range of solutions and provides high-performance, sophisticated executive and administrative assistant training and coaching. One thing is clear: Executive assistants, their executives, HR business partners, administrators, and managers have come to rely on Office Dynamics International, because “only Joan is Joan.”

Joan’s never-ending quest to provide top-notch educational programs has earned the respect of premier clients like Cisco Systems, AT&T, Kindred Healthcare, The Boeing Co., Humana Inc., Sunoco, Nokia, Procter & Gamble, Nationwide Insurance, and Chevron.

Enlighten Kick-Off Session

Join Joan Burge as she kicks off this special two-day virtual powerhouse of learning for administrative professionals. Joan and her ODI team have been working on this event for nine months, daring to craft a unique virtual event that will wow you! So, it is only natural that Joan is very excited to welcome you to Enlighten.

In this 50-minute session, Joan is going to “Enlighten” you on:

  • What is new in the administrative profession
  • Trends shaping the current and future workplace and how those trends will impact you
  • The importance of “marrying” tech and power (soft) skills

Joan will also set the stage for:

  • What is to come with our amazing presenters who were hand-selected by Joan
  • Highlight some of the key concepts you don’t want to miss
  • How to get the most from your virtual learning experience
  • Ways to leverage the Enlighten content post-virtual event

We promise this kick-off session will energize you, spark your creativity, and prepare you to absorb the terrific tips, tricks, and strategies you will learn.

Teach Your Executive How to Partner with You
(Enhancer Session)

Most executives and managers do not know how to truly partner with their assistant. They don’t understand the role of today’s assistant, especially since the pandemic brought many changes as to how executives and assistants operated daily. Even those executives who successfully worked with their assistants are still missing key pieces on maximizing the time and talents of their assistant. Also due to technology, leaders think nothing of taking on duties and tasks that their assistant is better equipped to do!

In this deep-dive 90-minute session, Joan Burge will teach you how to:

  • Assertively insert yourself into your executive’s life
  • Get your executive to change old behaviors and habits
  • Be consistent and intentional
  • Use statistics to prove a point that will sell your executive on the idea of incorporating you into their world
  • Connect the dots so your leader will bring you into the conversation
  • How to respond if your leader is not receptive

Joan designed this session to challenge your own thinking, inspire you to “train” your executive how to properly utilize your talents, and move your relationship to the next level.

Administrative trainer Julie Reed

Julie Reed


A champion of continuous learning and development, Julie Reed is an elite corporate trainer, eloquent speaker, and inspirational coach for administrative professionals. Both a Certified Star Achievement Series® Trainer and World Class Assistant™ Trainer with Office Dynamics International (ODI), Julie aligns with the vision and mission of ODI Founder/CEO, Joan Burge. Alongside Joan Burge, she hosts ODI webinars and coaches administrative professionals and executive assistants through ODI classroom, online training, and speaking engagements.

Julie Reed brings with her more than 20 years of administrative professional experience, including 9 years of providing C-Suite support. Prior to joining ODI, she made her ascent to becoming an impactful Office Manager and Executive Administrative Assistant to the Chairman, President & CEO at Huntington National Bank in Columbus, Ohio. Here, Julie expanded her role into positions of increasing responsibilities starting as a Senior Administrative Assistant, growing into a Staffing Assistant, and then an Executive Administrative Assistant in Human Resources in a span of only four short years. Subsequently, she revolutionized the company’s culture by spearheading a corporate training program for administrative professionals and entry-level managers, acting as a Continuous Improvement Delivery Specialist and eventually, Corporate Trainer, Facilitator, and Program Manager for the organization.

By demonstrating her skills in building strategic partnerships and showing her ardent support of those in the administrative field, Julie fortified her value in her position. More than that, Julie caught the attention of Joan Burge who later enlisted her as an ODI trainer and coach. Julie provides the ideal complement to ODI, bringing her own personal style and creativity to illuminate and inspire administrative professionals. Julie Reed proudly shares her guiding mantra: “Keeping Yourself in the Equation,” which encourages professionals to constantly transform into their next best selves, continue to take an active role in their team, and give themselves permission to succeed in all their endeavors.

Power Hour – The Positive Power of You

As a champion for her career of choice, Julie Reed has encouraged her peers to “keep themselves in the equation and value their value.”  Julie is a strong believer in the power of our position and our ability to be the center of influence.  Do you feel powerful?

Dr. Amy Cuddy on The Science of Success tells us, “When you feel powerful you feel as though you have control of yourself.  You feel as though you have the power to truly be who you are and are able to showcase that to the world and everyone you interact with.”

It’s okay to feel powerful.  It’s even better to be powerful.

In this session, we will explore the:

  • Definition of Power
  • Evolution of Power
  • Perception of Power
  • Acquisition of Power
  • Expression of Power

 “Power does not corrupt.  Power Revels.” Dr. Amy Cuddy

Join Julie for this session and reveal the power of you!

Madelyn Mackie

Madelyn Mackie

Certified Career Coach | LinkedIn Profile Expert | Outplacement Consultant | Career Management & Professional Development Trainer & Speaker

Madelyn Mackie is the career activator! As a Certified Career Management Coach, member of the National Résumé Writers’ Association, and former board member of the National Speakers Association, Madelyn offers conference keynotes, professional development training, and career coaching to help her clients design unique, job-getting documents, build successful career plans, and create lifelong success.

Madelyn is also a lead trainer and senior consultant for the national outplacement firm, Lee Hecht Harrison, where she has been assigned to work with VIP clients like the Oakland Raiders, Blue Shield of California, Chevron, Novartis International AG, and Twitter.

Madelyn draws on her experience of navigating four high-profile careers – the lab (as a published biochemistry researcher), the stage (as a stage and production administrator at four Tony Award-winning theaters), the C-suite (as an officer with the American Red Cross), and the owner’s box (CEO of Madelyn Mackie & Associates, a career management and professional development firm) – to help individuals activate their career dreams.

Activate Your Career Dreams! Figure Out What's Next!

Create. Cultivate. Activate!  Whether you’re ready to launch your first career, transition into a new career, re-enter the workforce, re-establish a career, or take your current career to the next level, your career dreams can become a reality. Learn a step-by-step process to create a vision, cultivate the resources to build your career, and activate your career dream into a living, breathing, touchable reality . . . TODAY!

  • Gain clarity about where you want your career to go from this day forward
  • Get unstuck with creative approaches that will move your forward
  • Learn the steps that will get you moving and keep you going
  • Set yourself up for success in 2022
Karl Ahlrich

Karl Ahlrichs

SHRM-SCP | SPHR | CSP | National Speaker | Author | Consultant

Karl Ahlrichs specializes in helping professionals make order from chaos. He is a national speaker, author, and consultant, presenting on the people issues in all industries, and is often quoted in the local and national media. 

Karl’s experience is ideally suited to times of organizational change as he pulls on risk management and organizational development theories to replace “best practices” with “next practices”. He owes much of his communications mastery to working as a writer and editor in daily media, to on-the-job writing experience, and to the process of becoming a published author.

He joined Gregory & Appel in 2010 after serving as a founding partner of ExactHire, bringing his HR, operations, diversity & belonging, and learning & development skills with him. Karl’s affinity for design, composition, and learning started at a very young age, by taking and examining thousands of boring pictures with the goal of improving his craft. He loves deploying that practice-to-improve approach with all manner of hobbies including writing haiku, mastering cutting-edge technology, and learning Spanish.

In 2003, he was named the SHRM Human Resource Professional of the Year for the State of Indiana. He is on the Boards of several organizations, including the Maryland CPA Society.  He has lived in Scotland and Spain and lives to explore new experiences with his wife and family.

Conflict and Communication in a Remote Workforce - You vs. Me vs. Tech

Being a key administrator is challenging – We handle complicated people issues and are faced with multiple audiences with very short attention spans. Change creates conflict and must be dealt with in a healthy way. This is even more difficult in a “distributed workforce” environment. In this interactive session, participants will learn a systematic approach on how to deal with “controlling” types without becoming one, and how to communicate more effectively in today’s “real world.” 

By using a systematic approach to adjusting to the new world of work, participants will be able to eliminate the roadblocks and be a key part of a high-performing culture.

Key points in this presentation:

  • Sell your ideas to your audiences who have higher anxiety levels and shorter attention spans
  • Breakthrough the barriers by learning the theories behind personal motivation
  • Learn concise, practical skills that work with each population
  • Handle communication and conflict in a Zoom meeting world
  • Define the real problem by understanding multiple types of difficult people and how to spot them
  • Three absolute do’s and don’ts in managing conflict with difficult people
  • Expand your behavioral flexibility to manage specific kinds of tough situations
  • How to stop encouraging “victims”
Corinne Hoisington

Corinne Hoisington


Corinne Hoisington is a full-time Professor of Information Systems Technology at Central Virginia Community College in Lynchburg, VA training our future Executive Assistants, Personal Assistants, and Admins.

Corinne also travels over 200,000 miles a year providing keynote motivational topics and training to corporations, small businesses, admin conferences in over 70 worldwide cities this year for such customers as the Microsoft Corporation, Executive Secretary Live London/Johannesburg/Sydney/Wellington, Prague World Economic Forum, Cengage Learning, the international South by Southwest event, APC Conference, Capital One World Admins day, and many others.

Professor Hoisington is the recipient of the Microsoft Most Valuable Professional in Business and Computing. Corinne presently has authored over thirty textbooks with Cengage Learning/National Geographic such as the Microsoft Outlook 365, Office 365, Windows 10, Technology Now, and Visual Basic with App Development.


Buckle up for an exciting ride and TRY the latest, greatest tech tools in productivity!

Join in this interactive session with the top technology speaker and Office worldwide textbook author Corinne Hoisington to push your efficiency to the next level. In the last year, hundreds of new features have been added to Microsoft 365/Windows/Other Tools. A new culture of work is here. It’s open and collaborative, letting you work together securely, from anywhere in the world. We will dive into the top tech buzz words like Metaverse, AI, Mesh, and Accessibility Tools that will level the playing field for everyone!

Melissa Esquibel

Melissa Esquibel

Microsoft Certified Trainer Alumni, Microsoft Office Specialist-Expert

With more than 30 years in business application technology, Melissa Esquibel, MCT, MOSM (Microsoft Certified Trainer, Microsoft Office Specialist-Expert), has a unique ability to make learning programs enjoyable AND valuable. She always says: There’s a right way to do things, and a long way to do things.

The goal of Melissa’s technology training is to help you make friends with your technology and have a little fun doing it. Melissa empowers businesses and individuals to master their e-tools and embrace their ability to streamline and simplify, rather than confuse and confound. Melissa Esquibel has spoken internationally at numerous conferences and dozens of companies and organizations, large and small. She has a special passion for providing training to those in the administrative professions. Melissa is driven to see those in this field get a seat at the technology decision-making table.

Currently residing in Spain, but originally hailing from Chicago, IL, Melissa Esquibel graduated summa cum laude from Strayer University with a Bachelor of Business Administration with a concentration in Legal Studies.

Excel Tips for Working Smart Not Hard
(Enhancer Session)

Have you ever spent the whole day trying to unravel a spreadsheet? It rarely feels fulfilling. However, you’re working in your spreadsheets today, there is a better, faster, and more accurate way to do it. Learn the shortcuts, hidden features, and expert tips the pros use to make short work of big projects in Excel. There will be tips for every skill level and Excel version. Most material is applicable to Google Sheets, as well.

  • Keyboard and mouse shortcuts to fill data fast
  • How formulas really work and how to master them
  • How setting up your lists properly can save you hours of frustration
  • Why formatting is important and what you can do when it misbehaves
  • How to find and clean-up “dirty data” with confidence

Admin as Tech Influencer

Many administrative professionals don’t see themselves a leader in their organizations when it comes to technology. However, whether you want to be or not, you are! So, let’s make your influence matter. In this session, you’ll learn how to get a seat at the technology decision-making table and how to be seen as a valuable member of the technology strategy team.  In this session, you’ll learn:

  • How to be seen as a “solutions analyst” rather than “just a user”
  • The right questions to ask before, during and after a new tech rollout.
  • How to go from just being the “answer person” to someone who engages the team in adopting new tech
  • What to do when things aren’t working as advertised
  • Things you can do to improve your knowledge to be seen as a strategic contributor


Dawn Monroe

Dawn Monroe

Microsoft Office Specialist Master | Trainer | Consultant | Speaker | Accessibility Advocate | Virtual Production Assistant | MOSM | MCE | MCCT | CVE | CVP

Dawn Monroe is a certified Microsoft Office Specialist Master (MOSM), Microsoft Certified Educator (MCE), Modern Classroom Certified Trainer (MCCT), Certified Virtual Educator (CVE) and Certified Virtual Presenter (CVP).  She has a background of nearly 30 years in the technical training industry. Dawn has a unique ability to translate technical concepts in a simplified and fun way.  She empowers business professionals through ongoing skill development. Visit for more information.

LinkedIn To Win

Build a LinkedIn profile you can be proud of! Join us to fill in the gaps on your unfinished profile and learn how to promote your expertise on the popular social network.  This is a hands-on workshop designed to refresh and update your account, search for jobs, build your business network and strategize methods to use LinkedIn in your social media planning.  Discover new ways to grow your career and connect with other professionals in the greater online community.

  • Set Goals& Search Strategically
  • Review Profile and Settings
  • Explore Techniques for Connecting & Job Searching
  • Interact with Posts, Articles and Comments
  • Learn Tips and Tricks for LinkedIn on Mobile Devices
Rebecca Staton-Reinstein

Rebecca Staton-Reinstein

Ph.D. and President of Advantage Leadership, Inc.

Rebecca Staton-Reinstein has worked with Administrative Professional around the world to develop their project management capabilities, building on their existing organizational knowledge, wide range of skills, and determination to grow. She shows admins how to adapt their existing skills to special and ongoing assignments. She knows the frustrations of being asked to manage projects where important decisions have been made elsewhere, having no assigned team, and balancing the demands of various stakeholders. Rebecca has worked as a leader, consultant, and educator in the public, private, and nonprofit sectors on four continents. She focuses on helping organizations improve bottom and top-line results though engaged employees who delight customers.

Effective Project Management for Administrative Professionals

Today Administrative Professionals perform many operations once performed by specialists. These activities are actually “projects.” Few Administrative Professionals receive training or tools to help manage the work efficiently and effectively. Work is added to an already full schedule, major decisions have been made elsewhere, and you often have no “team” to help. Administrative Professionals can and do plan, execute, and manage projects to get desired results on time and on budget. Adapt the best practices to manage projects successfully while avoiding typical pitfalls. Carry these new skills into all your assignments to enhance your existing good performance. Prepare to take on more advanced work and demonstrate your value and progress.

Faced with a large new assignment and no experience of working on this type of activity or anything this large, it is easy to lose confidence. As you move forward and hit roadblocks or potential risks become reality, you may be ready to quit. Mastering the fundamentals of Project Management, used by millions of people on millions of projects throughout the world, you will be in a strong position to prevail and prosper. Banish your doubts with proven techniques that help you get the successful results you need.

As a result of this webinar, Administrative Professionals will be able to:

  • Articulate the crucial “business problem” you will solve
  • Throw out your “to-do” list and organize tasks easily into logical groups in a plan
  • “Manage” your project “team” of critical stakeholders 
  • Track progress and get back on track quickly when things slip
  • Demonstrate successful project completion
  • Apply lessons learned to the next project.

Kathy Tosoian

Office Dynamics Elite trainer

Kathy is a Star Achievement Series® Certified Trainer and has been with Office Dynamics International since 1997. Kathy is also certified in more than 20 customized workshops written by Joan Burge, founder and CEO, Office Dynamics International and is certified to teach Office Dynamics’ World Class Assistant™ high-end certificate program for administrative and executive assistants. She is one of Office Dynamics International top speakers and repeatedly receives top-ratings from our clients.

Kathy combines her love for people and her passion for excellence to help professional men and women develop their confidence, people skills, and communication abilities. As a motivational speaker, she inspires, motivates, entertains, and educates her audience. Kathy knows how to create a learning environment with her insight, compassion, and enthusiasm.

Goal Setting: Shoot for the Moon... and you might just land on a star!

Setting goals can be tedious and daunting, yet it can be a powerful motivator.  For some, the mere idea of failing to achieve a goal can be enough to stop us from creating them. People who live their life with intention and purpose and commit to working towards their goals seldom have regrets about their life, even when some of their goals are not achieved. Be brave, be positive, be proactive, and be successful as you discover new and creative techniques to make your dreams come true. Join us for this session and let’s get on course!  3…2…1…take off!

Sue Robach

Sue Robach

Trainer, Coach, and Consultant

Extensive business experience is essential for knowledgeable facilitators

Sue’s professional experience includes

  • designing, developing, and delivering training materials in the areas of leadership, process improvement, and problem-solving
  • leading and managing a professional staff for over 14 years
  • providing executive and leadership

As professional writers, Ariel’s facilitators understand the writing process

Sue’s professional writing experience includes

  • writing module training courses for global companies and audiences
  • facilitating training programs in business and email writing
  • writing articles for corporate newsletters and periodicals reaching global audiences
  • founding an international newsletter while living in

Facilitator education and diversity enrich the training experience

Sue earned a BS in Journalism at Michigan State University and an MSBA in the Science of Leadership from Madonna University, Michigan. She possesses many certifications in areas related to leadership development and coaching.

Since establishing her own business over 20 years ago, Sue has taught leadership development courses, including business writing, for both large and small companies. She edits training and development coursework materials for Ford Motor Company, Denver Water, among others.

Bolster Your Critical Thinking Skills

The goal of critical thinking isn’t to be right, but to gather and assess the right information.

• Ask lots of questions.
• Project inquisitiveness and excitement.
• Adopt a “naïve observer” perspective.

• Discover your blind spots.
• Look at an issue from a variety of perspectives.

• Remain open to new information.
• Adapt to changing circumstances.
• Experiment with others’ ideas.

Common Sense
• Verify facts and figures.
• Consider the source of your information.
• Identify obviously illogical thought processes.

Learning Outcomes of This Session:

  • Think independently
  • Make better decisions
  • Solve problems systematically
  • Think more creatively
  • Increase self-reflection
Neil Malek

Neil Malek

software productivity expert

Neil Malek is a software productivity expert who delivers high-energy sessions that inspire participants to leverage the full power of their applications. Whether it’s creating the best presentation or chart you can, learning to collaborate more dynamically with your team, or diving into a new piece of software, Neil will provide explanations and examples that are directly relevant to your everyday experiences.

Neil has been a teacher for over twenty years and has run Knack Training for the last 12 years. He has a natural ability to translate generic skills and techniques to solve real-world problems for his clients, customizing every topic, session, and piece of material to match the situations you find yourself in. His strong background in performance makes him entertaining and engaging to watch, and his quick wits allow him to handle challenging questions on the fly.

File Triage: Working Smarter in Word, Excel, and PowerPoint

In the major Office applications (Word, Excel, and PowerPoint), cleaning up files is a big problem. Whether we’re talking about a Word file with tons of extra returns, or a slide deck that has different bullet points on every slide, cleanup can take hours. In this session, we’re going to build a toolbox of features that can fix these problems in seconds.

Learning Outcomes of This Session:

  • Control text formatting across multiple documents
  • Quickly clear junk formatting in Word
  • Guarantee accurate data entry in Excel
  • Unify slide formatting across a presentation with one click
Vonetta Watson

Vonetta Watson


Vonetta Watson, the owner of TechGem Educational Technologies, is a 25-yr. veteran, SME, facilitator, instructor, mentor, trainer, speaker, author, coach, consultant, and software migration and implementation specialist. As an Instructional Technology and Software Education Specialist, she is an enthusiastic, dedicated, and committed educator with an innate ability to understand and motivate learners into the twenty-first century using unique combinations of Educational Technology. 

Vonetta’s background includes a Master of Education in Adult Education and Training, Curriculum and Testing Development, Instructional Design, Educational Leadership, Six Sigma Lean, and Personal Coach. With over 60 certifications in the IT field; her certifications include Internet & Computer Core Certification (IC5), Adobe® Master Suite, Microsoft® Certified Professional & Expert M365, which has gained her the Microsoft ® Certification for MOS Expert and Master, Microsoft® Certified Educator, Microsoft® Service Adoption Specialist, and Microsoft® Certified Trainer. Vonetta also holds instructor certifications in Microsoft, IC5, Adobe® CS5. 

CyberSecure Your UniWorkVerse

In our UniWorkVerse, we’re constantly online. Whether it’s working remotely, connecting with colleagues in different time zones, or checking email and social media during downtime, being connected is key to productivity. But while being connected makes us more efficient, it can also leave us vulnerable to cyberattacks. Learn how to own your role in protecting connected information and securing systems and devices.

Session Topics Include:

  • Gain tools to keep your organization safe
  • Understand how to build personal security measures around work processes
  • Learn Cyber Hygiene best practices and habits to help stay safe online
Annie Croner

Annie Croner

Career EA | Founder of Whole Assistant

Annie Croner is a career EA and founder of Whole Assistant, an online platform & community, formed to provide a positive place where assistants can go to transform their lives and level up their careers. Annie has made it her focus to help assistants achieve their goals and manage everything on their plates while finding freedom from overwhelm and burnout.

Over her 19 years as an assistant, Annie has worked for boutique companies across multiple industries including accounting, marketing, nonprofit, and private wealth management. Working in a variety of settings has led to a diverse understanding of the assistant role and the many challenges that often come with it. Annie lives in Denver, Colorado where she enjoys green smoothies, her family, and an occasional evening of Latin dancing. To learn more about Annie and Whole Assistant, please visit

Kick Overwhelm to the Curb - 3 Steps to Overcoming Overwhelm

Ever find you get stuck in overwhelm and don’t know where to start? This 50-minute hands-on session will give you a plan of action to get you unstuck and keep you operating at optimal productivity. 

During this session you will:

  • Learn how effective prioritization can help mitigate stress, plus collect takeaways from Annie’s personal prioritization method
  • Discover how creating strategic systems can help you stay ahead of a constant stream of incoming work 
  • Learn how to deal with underlying beliefs and unexamined thoughts that are keeping you stuck in overwhelm
Sandy Geroux

Sandy Geroux

international speaker | trainer | author | former executive assistant

International speaker, trainer, author, and former executive assistant Sandy Geroux, M.S. has more than 30 years of administrative, business, and leadership experience. Since 2000, she has conducted 125+ motivational keynotes, training programs, and workshops for 25,000+ administrative professionals, helping them become invaluable strategic partners with their leaders, create higher career opportunities and achieve their personal and professional dreams. Her clients include international industry associations, Fortune 500 companies, and U.S. government agencies.

Sandy combines corporate, entrepreneurial, entertainment, and training experience, and her programs overflow with practical ideas and tips to help attendees succeed. Her dynamic speaking style has been described as enthusiastic, energetic, and extremely motivating!

The Invaluable Assistant:
Hard-Hitting Ideas From the Field

Your position is “indispensable.” Beyond that, there are mindsets, attributes, and skillsets that executives prize in their executive assistants that move you from “indispensable” to “invaluable.” Knowing what your leader is looking for (often before they know), “having their back” by anticipating their needs, attending to things they overlook, and acting with the agility and adaptability demanded of executives is as critical to your success as it is to theirs. Direct from executives, get 15 hard-hitting tips, skills, and mindsets that will help you be more prepared to serve as a true executive partner who has a seat at the leadership table, stays at the top of your game and helps your leaders stay at the top of theirs.

Learning Outcomes:  

  • Learn the difference between being “indispensable” and being “invaluable” – and why it matters
  • Recognize what leaders are truly looking for in their executive assistants
  • Discover the mindsets and habits of the most invaluable assistants
  • Hold interactive discussions to raise the respect and credibility of the entire Administrative team

Enlighten 2022 Terms and Conditions

These are the terms and conditions (the “Agreement”) governing your participation in Enlighten 2022, A Virtual Event for The Savvy Administrative Professional, produced and hosted by Office Dynamics International (Enlighten). By registering for Enlighten, you agree to these terms, which form a binding legal contract between the Enlighten owner and host, Office Dynamics International (“ODI” or “Owner and Organizer”), and the registered Attendee or Participant (“you” or “Participant”). If you are registering on behalf of another individual, it is your responsibility to ensure the person participating is aware of these terms and accepts them. By completing the registration on behalf of another individual, you warrant that you have made the Participant aware of these terms and that they have accepted these terms.

1 Participant Requirements

1.1 Access. Your registration entitles you to access Enlighten 2022. Any and all other costs associated with your attendance shall be borne solely by you, and ODI shall have no liability for such expenses.

1.2 Use of Likeness. By participating in Enlighten, you acknowledge and agree to grant ODI the right at Enlighten to record, film, live stream, photograph, or capture your likeness in any media now available or hereafter developed and to distribute, broadcast, use, or otherwise globally to disseminate, in perpetuity, such media without any further approval from you or any payment to you. This grant to ODI includes, but is not limited to, the right to edit such media, the right to use the media alone or together with other information, and the right to allow others to use or disseminate the media.

1.3 Enlighten Content. You acknowledge and agree that ODI, in its sole discretion, reserves the right to change any and all aspects of Enlighten, including but not limited to, Enlightens name, themes, content, program, speakers, performers, hosts, moderators, venue, and time. Enlighten content will be recorded by ODI and will be accessible to paid registrants for 30-days post-event. ODI is not responsible if any or all sessions fail to record due to technical issues beyond our control.

2 Prohibited Conduct

2.1 Limitations on Use. By registering for Enlighten, you agree not to sell, trade, transfer, or share your access link and/or any other Enlighten access information unless ODI grants such transfer. If ODI determines that you have violated this policy, ODI may cancel your access, retain any payments made by you, report you to law enforcement authorities, and ban you from future ODI events.

2.2 Disruptive Conduct. You acknowledge and agree that ODI reserves the right to remove you from the Enlighten if ODI, in its sole discretion, determines that your participation or behavior creates a disruption or hinders Enlighten or the enjoyment of the content by other Participants.

2.3 Recording, Live Streaming, and Videotaping. Participants may not record or broadcast audio or video of the sessions during Enlighten live and post recordings.

2.4 Unethical/Non-Compliant Business Practices. ODI reserves the right to deny participation to anyone who engages in or is reputed to engage in unethical or non-compliant business practices.

2.5 In addition, ODI may exclude any prospective participant from registering for or participating in Enlighten at ODI’s sole discretion. 

3 Fees and Registration

3.1 Payment. The payment of the applicable fee for Enlighten is due upon registration. If such payment is insufficient or declined for any reason, ODI may refuse to allow you to access Enlighten and shall have no liability in that regard.

4 Cancellation and Quality Assurance

4.1 ODI strives to provide you with the most productive and effective educational experience possible. If, after completing Enlighten, you feel there is some way we can improve, please provide us in writing with your comments. Should you feel dissatisfied with your experience and wish to request a credit or refund, please submit it in writing no later than five business days after the end of Enlighten to Melia Amira [email protected]

4.2 As speakers are confirmed months before the Virtual Event, some speaker changes or topic changes may occur in the program. ODI is not responsible for speaker changes but will work to ensure a comparable speaker is chosen to participate in the program.

4.3 There are no Cancellations. All sales are final. No payments will be refunded. Please note that if you cannot attend the live event for any reason, you will receive 30-day access to the recordings. In no event shall ODI be obligated to refund all or a portion of the registration fee. 

4.4 If ODI is prevented from carrying out its obligations as it pertains to Enlighten as a result of any cause beyond its control, or such event cannot be Virtually conducted because of a software or issue with the hosting platform or due to acts of God, strikes, labor disputes, government requisitions, restrictions or war or apparent act of war, terrorism, disaster, civil disorder, epidemic or pandemic, curtailment or restriction on transportation facilities, or any other comparable calamity, casualty or condition (collectively a “Force Majeure”) ODI shall have the right to terminate Enlighten without liability immediately and shall be relieved of its obligations to Registrant. Suppose Enlighten is terminated due to a Force Majeure occurrence before the first day of the Virtual Event. In that case, ODI will reschedule Enlighten, and your registration fee will be applied to the rescheduled event.

5 Virtual Event Registration Confirmation

5.1 Once you have completed your registration, you will receive your registration confirmation by email. Please ensure that your valid email is entered correctly on the registration form. Be sure to check your junk email box, too, if any ODI email(s) are caught by spam filters. You may also need to get with your IT department and have them unblock our emails.

5.2 You will receive essential information for registered attendees electronically at the email address and mailing address that is provided on your registration form.

5.3 In addition, you will also be added to the ODI’s email list for notifications of future events, courses, programs, special announcements, promotions, and more.

5.4 If you would like to opt-out of any of these benefits, a link is provided in each email to provide the ability to opt out or update your email preferences.

5.5 If you unsubscribe entirely from ODI’s email list, ODI will no longer be able to communicate with you, and you will not receive the necessary information to attend Enlighten. At that point, it is up to you to contact ODI to receive information on Enlighten. ODI is not responsible if you miss all or any communication related to Enlighten.

Contact Us
If you have any questions about Enlighten or its terms and conditions, you may contact us in the following ways.


Melia Amira [email protected]

5575 S. Durango Dr. Suite 106
Las Vegas, NV 89113