Level II

Earn college credits for this program. If Office Dynamics International’s trainers present the program, 2.4 CEUs will be awarded per level.

Level II builds and advances maturing competencies with emphasis on self-management, goal attainment (delayed gratification and self-discipline) and executing a plan for the development of lifelong growth patterns. Additional skill sets are introduced, and a higher level of leadership is taught so that participants are taken higher, into what it really means to become someone’s “right hand,” a trusted ambassador, a stellar communicator and a “Radar-like” administrative professional who anticipates, is proactive and always presents a professional image to his or her best advantage.

Module 1: Be A Shining Star™ (Attitude)

The administrative professional’s role has become complex and increasingly demanding, as the emphasis has shifted to multifunctional, generalized performance. The administrative staff is being asked to do more work, fulfill broader organizational roles, support multiple managers, and still maintain high levels of quality. As a result, interpersonal skills and the ability to manage one’s thoughts and behaviors are imperative.

• Learning Self-Management
  • Exploring Work Stressors
  • Evaluating Work Stressors
  • Top Nine Physical Stressors
  • Categories Of Stress Indicators
  • Unstress Yourself
• Letting Off Steam Without Burning Others
  • Consensus-Building
  • Defining Conflict
  • Strategies For Consensus-Building
• Creating Positive Self-Esteem
  • Defining Self-Esteem
  • Applying The Self-Fulfilling Prophecy
• Ingredients Of A Healthy Work Spirit
  • 1^st Ingredient: Changing Your Mental Outlook
  • 2^nd Ingredient: Gaining A Full Sense Of Self
  • 3^rd Ingredient: Becoming A Risk-Taker
  • 4^th Ingredient: Be Courageous And Live Your Values
  • 5^th Ingredient: Keep Yourself Competitive
• The 5 Pillars: Lead Boldly And Live BIG
  • Lead Boldly In The 5 Pillars Of Life
  • Leading Boldly: Start With Your Mindset
  • The Foundation Competencies
  • Live BIG

Module 2: Give A Stellar Performance™ (Skill)

You present yourself to others constantly. You make connections by telephone, e-mail and via social media. You send visual messages to individuals you approach. Every day you come in contact with many people: co-workers, customers, vendors and other professionals. Your personal presentation style and speaking ability will either enhance or detract from your message. Equally important is the ability to communicate your needs assertively, but not aggressively. Your ability to communicate clearly with others can be one of your best business assets.

• Developing Personal Presentation Skills
  • The Presentation Puzzle
  • Questions to Ask Yourself
  • Gathering Information
  • Getting Your Writing Flowing
  • Making It Happen
  • Materials, Impactful Props, Audio/Visual Equipment
  • The Rehearsal
  • Managing Stage Jitters
  • Delivering Your Presentation
  • The Workplace Is Your Platform
• Communicate Assertively
  • Defining Assertiveness
  • Choosing When To Assert Yourself
• The Power Of Persuasion
  • Principles of Persuasion
  • Persuading Your Leader
• Be Solution-Driven
  • The Process Of Being Solution-Driven
  • Exercising Your Creative Muscle
  • Methods: Step, Brainstorm, Mind Map

Module 3: Stellar Collaborator™ (Teamwork)

Collaboration brings holistic energy. Instead of working in silos, which seems to be the case for many assistants, seek to work with your administrative peers. Doing so will make you well-rounded, full, universal, complete, all-inclusive, and whole. Instead of you trying to figure everything out on your own, wasting precious time and energy, you could be increasing your productivity and experiencing better outcomes. That should motivate you to increase your “hope quotient” by respecting the diversity of your team mates and leveraging the power of teaming together.

• Beyond A Team Of Two
  • Teamwork And Collaboration
  • Creating A Cohesive Team
  • Peer Power: Finding Strength In Unity
  • Value Diversity
  • 6 Powerhouse Strategies For Creating Peer Power
  • Power Plays
  • Motivating Non-Team Members
• The Power Of Collaboration
  • Collaboration vs. Teamwork
  • Disagreeing With Tact And Diplomacy
  • Fear And Collaboration
  • Enlarge Your Influence
  • Creativity And Collaboration

Module 4: Future-Focused Star Performer™ (Strategy)

Thriving on change is critical to personal and professional success. Today’s Star-Performing professionals pay close attention to emerging work and cultural trends so they can prepare for success and remain relevant. Trends in office technology, workforce diversity, job pressure, virtual employment and high-quality requirements can and will impact productivity, effectiveness and the company’s bottom line. As organizations continue to experience change, they need administrative professionals who embrace the need for high-quality performance and efforts to streamline work.

• Driving Forces Shaping Tomorrow
  • Preparing For The Future
• Harness The Power Of Change
  • The Challenge Of Change
  • Why People Resist Change
  • Related Aspects Of Change
  • Optimizing Change
• Keeping Yourself On The Road To Success
  • Science And The Stars
  • Owning Your Career
• Living Through Leadership
  • Developing Leadership Skills
  • Living Through Leadership
  • Becoming A Supernova
  • Staying On The Cutting Edge

To discuss bringing the Star Achievement Series to your organization, give us a call at 800-STAR-139.