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The Assertive Assistant: Leading Through Actions and Words
Free Webinar for Executive and
Administrative Assistants With Guest, Lisa Olsen
Would you like to:
- Reduce work anxiety?
- Have a better sense of control?
- Display more confidence?
- Get more of what you need to be successful at work?
- Create more win-win situations?
- Choose when to push a situation or not?
- Be taken more seriously?
From the Mayo Clinic: Being assertive is typically viewed as a healthier communication style. Being assertive offers many benefits. It helps you keep people from walking all over you. On the flip side, it can also help you from steamrolling others.
Behaving assertively can help you in the following ways:
- Gain self-confidence and self-esteem.
- Understand and recognize your feelings.
- Earn respect from others.
- Improve communication.
- Improve your decision-making skills.
- Create honest relationships.
Assertive communication isn’t just knowing what to say, but how to say it; it has to do with the words you use, the clarity of your thinking, and being able to express your thoughts to others.
In this dynamic webinar with Joan and Lisa Olsen will cover:
- Weighing the risk in being assertive
- The difference between passive, aggressive, and assertive
- Starting with the end in mind to achieve your goal
- Communicating in a relational style
- The importance of tone of voice and body language
- Assertive non-verbal communication
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Joan Burge
Founder & CEO of Office Dynamics International | Speaker | Author | Trainer | Coach
Joan Burge is well-known as the groundbreaking pioneer of the administrative training industry. After working 20 years as an administrative assistant and C-Suite executive assistant, Joan identified a gap in the level of training and information being provided to administrative professionals.
In 1990, Joan created a business in an untapped niche, overcoming monumental obstacles involving corporations’ and managers’ attitudes, prejudices and stereotypes about executive assistants and administrative professionals. Joan dedicated herself to inspiring excellence and encouraging administrative professionals to reach for the stars! Her company, Office Dynamics International, is a global industry leader that offers a broad range of solutions and provides high-performance, sophisticated executive and administrative assistant training and coaching.
Connect with Joan
Lisa Olsen
OFFICE DYNAMICS CERTIFIED TRAINER | ADMINISTRATIVE MANAGER | CO-OWNER | ADMIN TO ADMIN | PROFESSIONAL DEVELOPMENT TRAINER | SPEAKER | WORKSHOP FACILITATOR
Lisa advocates continuous learning and encourages administrative professionals to expand their potential, take initiative and practice being “relationship engineers.” She has a passion for bringing out the best in others. Lisa has been associated with the Office Dynamics team for over 15 years where she is a certified trainer and speaker. Joan personally coached and certified Lisa in Office Dynamics’ courses. Lisa also has presented at Office Dynamics conferences and has appeared on our webinars.
Her successful career as a senior executive assistant spans over 25 years. Currently, she is the Executive Coordinator for the Sacramento Region at Dignity Health and supports the Senior Vice President of Operations, the Regional Community Board and leads the administrative team.
Lisa also taught at the junior college level for 5 years in the Administrative Certificate Program. She served as a member of the Advisory Council for the Administrative Professionals Conference (APC) and has enjoyed sharing her presentations at the IAAP International Conference, Executive Secretary Live Conference, and many business Women’s Conferences. Lisa also has a Masters in organizational Leadership.
Lisa is bright, articulate, professional and fun!
Connect with Lisa
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