The Assertive Assistant: Leading Through Actions and Words

Free Webinar for Executive and
Administrative Assistants With Guest, Lisa Olsen

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From the Mayo Clinic: Being assertive is typically viewed as a healthier communication style. Being assertive offers many benefits. It helps you keep people from walking all over you. On the flip side, it can also help you from steamrolling others.

Behaving assertively can help you in the following ways:

Assertive communication isn’t just knowing what to say, but how to say it; it has to do with the words you use, the clarity of your thinking, and being able to express your thoughts to others.

In this dynamic webinar with Joan and Lisa Olsen will cover:



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Joan Burge Administrative Coach and Trainer

Joan Burge

Founder & CEO of Office Dynamics International | Speaker | Author | Trainer | Coach

Joan Burge is well-known as the groundbreaking pioneer of the administrative training industry. After working 20 years as an administrative assistant and C-Suite executive assistant, Joan identified a gap in the level of training and information being provided to administrative professionals.

In 1990, Joan created a business in an untapped niche, overcoming monumental obstacles involving corporations’ and managers’ attitudes, prejudices and stereotypes about executive assistants and administrative professionals. Joan dedicated herself to inspiring excellence and encouraging administrative professionals to reach for the stars! Her company, Office Dynamics International, is a global industry leader that offers a broad range of solutions and provides high-performance, sophisticated executive and administrative assistant training and coaching.

Connect with Joan

Lisa Olsen

Lisa Olsen


Lisa advocates continuous learning and encourages administrative professionals to expand their potential, take initiative and practice being “relationship engineers.” She has a passion for bringing out the best in others. Lisa has been associated with the Office Dynamics team for over 15 years where she is a certified trainer and speaker. Joan personally coached and certified Lisa in Office Dynamics’ courses. Lisa also has presented at Office Dynamics conferences and has appeared on our webinars.

Her successful career as a senior executive assistant spans over 25 years. Currently, she is the Executive Coordinator for the Sacramento Region at Dignity Health and supports the Senior Vice President of Operations, the Regional Community Board and leads the administrative team.

Lisa also taught at the junior college level for 5 years in the Administrative Certificate Program. She served as a member of the Advisory Council for the Administrative Professionals Conference (APC) and has enjoyed sharing her presentations at the IAAP International Conference, Executive Secretary Live Conference, and many business Women’s Conferences. Lisa also has a Masters in organizational Leadership.

Lisa is bright, articulate, professional and fun!

Connect with Lisa

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