I created the above visual as an image of the ideal situation between an executive and their assistant, especially when it comes to communication. Because of all the technology today, assistants have a very hard time staying “in the loop.” When an assistant is aware of what is going on or what is on the horizon, she or he can better anticipate, be proactive, plan better, foresee barriers, look more professional, and reduce stress. I know this from being an executive assistant for 20 years before starting Office Dynamics.

Focusing on providing exceptional service at work can be a struggle especially if you are not feeling appreciated. I have shared several discussions about this topic with my peers throughout my years as an administrative professional. The key is to focus on providing an exceptional level of service rather than the feeling that no one is acknowledging your service.

Stating facts about your performance is a form of professionalism and confidence. Your performance and track record define you for yourself and those you work with and work for. Providing quality work and taking pride in your performance encourages professional growth; whether advancing within or moving on to a better-suited career opportunity.

[Read more…]

In part one of “Empowering Tips” I mentioned that the word Empower is not only the theme of the 26^th Annual Conference for Administrative Excellence, it is also used in a variety of situations and conversations. I highlighted the many professional and personal development focuses that I have learned from Office Dynamics resources, conference, team, and owner – Ms. Joan Burge.  

In part two I mentioned confidence is a key component to embracing and defining your own empowerment, courage is another major component. One thing I hear Joan encourage during conferences, webinars, and one on one conversations is to be courageous. To borrow a quote from Joan’s Greatest Administrative Secrets Revealed book – “Success is about expanding yourself where you are currently planted.”

Competence, the third ingredient to the formula of empowerment. A person can have courage and confidence, but not be competent. Competence is proficiency or ability in a specific skill area. Empower yourself and others by not only attending events that encourage competency discussions with others, but also create opportunities, as often as possible, to develop your personal skills such as those listed below. Communication that provides opportunities to discuss essential skills and competence enhances communication abilities (and styles), confidence, and leadership skills. 

What skills do assistants need to develop to project empowerment and to feel empowered?