Etiquette

Etiquette

qualities of a great assistant

Qualities Of A Great Assistant

Are You a great assistant? Many times in my live workshops and seminars for executive and administrative assistants, I ask the participant to create a list of qualities, attributes, and attitudes of star-performing assistants. Over the years, I have collected more than 300 ideas that I want to share. As you go through it, check …

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phone_tips_for_assistants

Telephone Screening and Etiquette Skills for Administrative Assistants

Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. Their importance hasn’t diminished in our modern world of text messages, e-mails, and online chats. What exactly am I talking about? Necessary telephone skills for assistants include how to answer the phone, take accurate messages, carefully screen calls, protect …

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Emotional Intelligence for Assistants

Emotional Intelligence for Administrative Assistants

I have grown to love speaking on and teaching assistants about emotional intelligence. This definitely is a skill every assistant needs to know. This is a skill you can use every single day! In our World Class Assistant course, we cover this topic and participants work on real work world case studies. They are scenarios …

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Free Training For Executive and Administrative Assistants

All the Free Training for Administrative Assistants We Offer in One Place!

At Office Dynamics International we love what we do. Part of that is providing tools and services to administrative professionals that enhance the quality of their work-life, promotes career growth, and strengthens administrative skills and excellence. We offer high-level coaching, onsite workshops, an annual conference for administrative excellence, certification and designation courses (World Class Assistant™ …

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