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How Can I Retrieve Corrupt Documents/Drawers? – Ask an Admin

Ask an Admin was created by Office Dynamics to help administrative professionals with their problems through the help of their peers. We don’t always have an answer to each individual’s problem but we know some of you might. Please read the question and comment below.

Rose asks:

The accounting firm I work for converted to digital document management ten years ago. For the most part, things have been going well; however, with the advent of cloud computing and third party IT support, we’ve run into a situation that I need help resolving.

When a drawer goes corrupt there are only three resolutions – restore from backup, rebuild from paper documents, or a combination of both. The real problem for us comes when the paper is gone (because you converted it to a digital document, verified its integrity, digitally filed it, and shredded it), and the backup is corrupt.

When I was in charge of backup, I kept a backup from three points throughout the year. These backups were destroyed according to our records retention policy. Backup is no longer in our control.

What procedures do you have in place to ensure you can retrieve corrupt documents/drawers? 

Thank you,
Rose

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