The Mindset of Mastering EA Excellence: How Top Assistants Think, Decide, and Lead
FREE
TRAILBLAZING
WEBINAR FOR
EXECUTIVE & ADMINISTRATIVE ASSISTANTS
WITH SPECIAL GUEST LISA OLSEN
“Excellence is not defined by what you do, but by how you think, decide, and show up every day.”
What separates good from exceptional? It is not just experience. It is not just skill. It is how you think. How you make decisions. And the standards you hold yourself to every single day.
In today’s workplace, assistants are expected to do more than manage tasks. You are expected to anticipate, prioritize, support executive decision-making, and operate with sound judgment in complex situations. That level of excellence does not happen by chance. It is built with intention.
A Framework for Real-World Excellence
In this powerful session, you will learn a distinctive framework built on four essential pillars:
- Executive Partnership Thinking
Move beyond task execution and align with business priorities - Decision-Making and Judgment
Know what matters, when to act, and how to navigate competing demands - Professional Presence and Influence
Strengthen how you show up, communicate, and build trust - Standards of Excellence
Operate with consistency, discipline, and elevated expectations
These are not concepts. This is how exceptional assistants actually operate.
Learn Directly from Experience
You will hear from Lisa Olsen, a professional who has lived this work at the highest level. With over 30 years of experience as a senior executive assistant, administrative manager, and educator, Lisa has supported executives in demanding environments and understands what it takes to perform under pressure. Lisa was in the trenches. She personifies excellence. As the author of Mastering EA Excellence: 60 Lessons From a Career Executive Assistant, she brings practical insight, real-world perspective, and proven standards you can apply immediately.
What You Will Walk Away With
A clear understanding of the four pillars of Master EA Excellence
A shift from task-based support to executive partnership thinking
Stronger decision-making skills and greater confidence in your judgment
Tools to elevate your presence and influence
Practical ways to anticipate needs and stay ahead
Higher personal standards that drive consistent performance
A clear path to begin operating at a more strategic, high-impact level
MAY 20, 2026 | 10:00 - 11:00 AM PT
Please check your inbox for a confirmation email from [email protected] within 10 minutes of signing up. If you do not find the email, check your spam folder or consult with your IT representative, as your organization may block emails from our domain.
By registering for our free webinar, you agree to join our community and receive emails that support your administrative career growth. You can update your email preferences at any time, ensuring you have control over the information you receive from us.
Joan Burge
Founder & CEO of Office Dynamics International | Speaker | Author | Trainer | Coach
Joan Burge is well-known as the groundbreaking pioneer of the administrative training industry. After working 20 years as an administrative assistant and C-Suite executive assistant, Joan identified a gap in the level of training and information being provided to administrative professionals.
In 1990, Joan created a business in an untapped niche, overcoming monumental obstacles involving corporations’ and managers’ attitudes, prejudices and stereotypes about executive assistants and administrative professionals. Joan dedicated herself to inspiring excellence and encouraging administrative professionals to reach for the stars! Her company, Office Dynamics International, is a global industry leader that offers a broad range of solutions and provides high-performance, sophisticated executive and administrative assistant training and coaching.
Connect with Joan
Lisa Olsen
Conference Emcee | Office Dynamics Certified Trainer | Professional Development Specialist | Speaker
Lisa advocates continuous learning and encourages administrative professionals to expand their potential, take initiative, and practice being “relationship engineers.” An enthusiastic and sought-after international speaker, her presentation style is engaging, educational, and motivational.
Her successful career as a senior executive assistant, administrative manager, and educator spans over 30+ years. She is an experienced professional development workshop facilitator and engaging conference speaker. Her passion is to help elevate the administrative career and share her knowledge and experience to help others recognize their potential and build empowered confidence in their administrative roles.
She has been a repeat keynote and concurrent session speaker at the following professional conferences:
- Office Dynamics Conference
- Executive Secretary Live Conferences
- IAAP International Forum
- Professional Business Women’s Conference (PBWC)
- Central CA Women’s Conference (CCWC)
- Admin Pro Forum
- Administrative Professionals Conference (Canada and U.S.)
- Executive Leadership Forums
Since earning her Master’s degree in Organizational Leadership in 2018, she has continued to support education and opportunities for professional development. As an adjunct faculty member at Ensign College in Salt Lake City, Utah, she teaches courses on Business Communication and Leadership Principles.
She is a Certified World Class Assistant and is certified to teach the Star Achievement Series® and World Class programs through Office Dynamics presenting them both in Las Vegas and virtually for over 15 years. She was one of the original members of the Advisory Council for the Administrative Professionals Conferences, serving two years to assist in conference educational planning and session content.
Her administrative career includes work in the healthcare and engineering industries, partnering with CEOs and senior executives, as well as the public sector, where she supported the CEO of the Sacramento Area Council of Governments. She has experience as a Community Board Coordinator, Administrative Manager and Human Resource Generalist.
Currently, she is a Senior Executive Assistant on the Executive Leadership Team at Intermountain Health in Salt Lake City, Utah, providing strategic support and partnership to the President of the Intermountain Health Foundation.
Connect with Lisa