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World Class Assistant
Certification and Designation Course for
Executive and Administrative Assistants
World Class Assistant™ In-Person Is Back In 2021!
This administrative and executive assistant certification and designation course is in high demand. Don’t wait!
WHY ATTEND WORLD CLASS ASSISTANT?
The World Class Assistant certification and curriculum-based designation program is a time-tested, industry-proven powerhouse of learning.
Designed to polish administrative professionals for upward mobility and current-level stellar performance, this course was the first to recognize assistants as “strategic business partners.”
This course is for you if you would like to:
- Learn specific strategies you can begin applying right away to improve performance and gain greater visibility.
- Develop your confidence, skills, and influence in the workplace.
- Create a professional development plan that will serve as a roadmap for success.
- Move away from limitations and reposition yourself as a strategic business partner.
- Cultivate stronger partnerships with leaders and co-workers.
- Develop a sought-after personal and professional brand.
- Elevate your career with a competitive edge that will separate you from the rest come time for annual performance reviews and crafting an impressive administrative assistant cover letter and resume.
“Of all the programs offered by other training companies that I’ve attended, World Class Assistant™ was much more comprehensive and intense. This program is head and shoulders above the rest!”
Jennie
Executive Assistant
THE BENEFITS OF AN ADMINISTRATIVE ASSISTANT CERTIFICATION & DESIGNATION
Your Assistant Designation Highlights Your Commitment
The World Class Assistant™ Designation (CWCA) can only be earned by participating in the learning activities throughout the class, demonstrating that you understand the concepts taught, writing a professional development plan, passing the quiz, and going through an approval process.
Accomplishing the courses’ rigorous exercises solidifies your commitment to the profession. Perhaps that is why assistants from around the world have chosen to obtain their CWCA designation over all others. Upon graduation, your CWCA credentials will:
- Establish you as a continuous learner and build professional credibility.
- Give you a competitive advantage and increase your earning potential.
- Validate your personal initiative and leadership skills.
COURSE CURRICULUM AND LEARNING OUTCOMES
One of the greatest benefits of building a strategic partnership is you see precisely how all the pieces of the puzzle fit together. Instead of sitting on the side lines, you’re part of the process. Learn the differences between a partnership and a strategic partnership.
• Build an exceptional level of trust.
• Help your executive maintain a competitive edge.
• Understand the role of chemistry in building strong partnerships.
• Get engaged in the scope of your executive’s work.
• Be more involved in decision making.
Administrative Assistants are the center of influence and should be utilized as such. They are flow managers and help facilitate progress. An assistant has the power to keep things moving at an optimal pace provided there is a constant stream of information flowing back and forth between an executive and assistant.
• Be a conduit for keeping information moving.
• Gain a more holistic point of view of your executive’s work.
• Develop the ability to anticipate needs.
• Act as an alter ego for your executive.
• Create interdependence between you and your executive.
• Be a conduit for keeping information moving.
• Gain a more holistic point of view of your executive’s work.
• Develop the ability to anticipate needs.
• Act as an alter ego for your executive.
• Create interdependence between you and your executive.
Establishing rapport is critical to successful business relationships. While everyone retains competency on leading-edge information technology tools, too many ignore interpersonal communication skills.
• Select the appropriate medium for maximum impact.
• Be influential; understand communication styles.
• Bridge the multi-generational differences by altering communications.
• Tactfully voice your opinions.
• The power of persuasion skills: Why? When? How?
• Select the appropriate medium for maximum impact.
• Be influential; understand communication styles.
• Bridge the multi-generational differences by altering communications.
• Tactfully voice your opinions.
• The power of persuasion skills: Why? When? How?
To truly become a World Class Assistant you must learn to anticipate the future today. What is on the horizon of your leader’s calendar? What new projects will need to be implemented to keep your organization competitive? How do you become more valuable to your executive by planning the next step and the three steps that follow?
• Develop front-brain thinking; be a visionary thinker.
• Seek opportunities and propose solutions.
• Identify and perfect approaches that guarantee future success.
• Ask the right questions to help you forecast future events, projects, and tasks.
• Block potential problems.
• Develop front-brain thinking; be a visionary thinker.
• Seek opportunities and propose solutions.
• Identify and perfect approaches that guarantee future success.
• Ask the right questions to help you forecast future events, projects, and tasks.
• Block potential problems.
You reflect your organization and yourself. You are a calling card. How do you want to be perceived? Professionalism isn’t a particular business “uniform” nor is it just savvy technical skills! World Class Assistants are poised, polished, and professional.
• Wield the power of a professional image.
• Cognitively choose to present your signature trademark.
• Refine your overall professional image as a leader.
• Learn which visual distractions hold enormous negative power.
• Explore how to create a signature trademark.
• Wield the power of a professional image.
• Cognitively choose to present your signature trademark.
• Refine your overall professional image as a leader.
• Learn which visual distractions hold enormous negative power.
• Explore how to create a signature trademark.
What is executive presence and why should an administrative professional care? You will learn the answers to these questions when you attend the World Class Assistant course. You will learn how to project gravitas—confidence, poise under pressure, and decisiveness.
• Be taken more seriously.
• Become a welcome, visible presence commanding respect.
• Exhibit executive presence through body language.
• Deliver information in headlines.
• Communicate with passion and energy.
• Be taken more seriously.
• Become a welcome, visible presence commanding respect.
• Exhibit executive presence through body language.
• Deliver information in headlines.
• Communicate with passion and energy.
The Career Portfolio is NOT about job hunting. It is a professional journal created to detail how You Inc. has capably and measurably demonstrated professional contributions to your organization and leader’s overall successes. You will build your own Career Portfolio in a hands-on exercise designed to spur your creativity.
• Discover new ways to promote your valuable skills and build alliances.
• Market yourself with pizzazz.
• Find out where and when to use a Career Portfolio.
• Show your leader your proactive and creative capabilities.
• Show people what you are capable of doing.
• Discover new ways to promote your valuable skills and build alliances.
• Market yourself with pizzazz.
• Find out where and when to use a Career Portfolio.
• Show your leader your proactive and creative capabilities.
• Show people what you are capable of doing.
There is one must-have skill you need to thrive in today’s workplace—the ability to be resilient. Building resilience is important in your administrative career because there will be turmoil, upheaval, and unwanted change throughout the years.
• Bounce back faster after a setback.
• Take daily workplace changes in stride.
• Move in tandem with your executive.
• Exhibit nimbleness as you adapt to change.
• Generate innovative solutions to problems.
• Bounce back faster after a setback.
• Take daily workplace changes in stride.
• Move in tandem with your executive.
• Exhibit nimbleness as you adapt to change.
• Generate innovative solutions to problems.
Daniel Goleman, author of Working with Emotional Intelligence says, “Emotional intelligence is the ability to sense, understand and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.” A World Class Assistant needs to know when and how to use emotional intelligence while managing day-to-day situations.
• Learn the 4 Dimensions of EI: Self-Awareness, Self-Management, Social Awareness, and Social Skill.
• Recognize how feelings affect performance and relationships.
• Understand other perspectives.
• Apply the acumen of emotions.
• Step forward to lead as needed.
• Learn the 4 Dimensions of EI: Self-Awareness, Self-Management, Social Awareness, and Social Skill.
• Recognize how feelings affect performance and relationships.
• Understand other perspectives.
• Apply the acumen of emotions.
• Step forward to lead as needed.
Adminology combines the Art + Science of the administrative profession to achieve maximum success by incorporating and leveraging your time and talents. Created by administrative visionary, Joan Burge, Adminology addresses critical time competencies blended with new skills and attitudes.
• Optimize your effectiveness.
• Grasp the holistic approach.
• Increase your effectiveness by working with precision.
• Implement your skill processes at mastery level.
• Be prepared for the future.
• Optimize your effectiveness.
• Grasp the holistic approach.
• Increase your effectiveness by working with precision.
• Implement your skill processes at mastery level.
• Be prepared for the future.
Professionalism is a 360-degree awareness of the impact that your behavior, words, and actions have on the people you support, as well as your overall effectiveness. Professionalism is accepting responsibility for your actions because it affects how others view your employer, your executive and, ultimately, your performance.
• Examine how you fit into the big picture.
• Impact your company’s and leader’s success every day.
• Create action plans to address items for future change.
• Examine how you fit into the big picture.
• Impact your company’s and leader’s success every day.
• Create action plans to address items for future change.
Bonus Assistant Skills Developed
Because of the creative design of this course, you will develop other skills, including:
Making an Impact Through Critical Thinking
How to Become a Creative Assistant
Collaboration Strategies
Problem Solving and Decision Making Techniques
WORLD CLASS ASSISTANT CHALLENGE™
The WCA Challenge is the finishing touch to your 3 day-intensive training. It will test your new-found skills and knowledge and create synergy with your classmates. This is also the finale to receiving your CWCA designation.
AGENDA AT A GLANCE
Day 1
Day 2
Day 3
- 8:30 – 10:00 a.m. | Training
- 8:30 – 10:00 a.m. | Training
- 8:30 – 10:00 a.m. | Training
- 10:00 – 10:15 a.m. | Break
- 10:00 – 10:15 a.m. | Break
- 10:00 – 10:15 a.m. | Break
- 10:15 a.m. – 12:00 p.m. | Training
- 10:15 a.m. – 12:00 p.m. | Training
- 10:15 a.m. – 12:00 p.m. | Training
- 12:00 – 1:00 p.m. | Lunch (provided)
- 12:00 – 1:00 p.m. | Lunch (provided)
- 12:00 – 1:00 p.m. | Lunch (provided)
- 1:00 – 3:00 p.m. | Training
- 1:00 – 3:00 p.m. | Training
- 1:00 – 3:00 p.m. | Training
- 3:00 – 3:15 p.m. | Break
- 3:00 – 3:15 p.m. | Break
- 3:00 p.m. | Training Complete!
- 3:15 – 4:30 p.m. | Training
- 3:15 – 4:30 p.m. | Training
AGENDA AT A GLANCE
Day 1
- 8:30 – 10:00 a.m. | Training
- 10:00 – 10:15 a.m. | Break
- 10:15 a.m. – 12:00 p.m. | Training
- 12:00 – 1:00 p.m. | Lunch (provided)
- 1:00 – 3:00 p.m. | Training
- 3:00 – 3:15 p.m. | Break
- 3:15 – 4:30 p.m. | Training
Day 2
- 8:30 – 10:00 a.m. | Training
- 10:00 – 10:15 a.m. | Break
- 10:15 a.m. – 12:00 p.m. | Training
- 12:00 – 1:00 p.m. | Lunch (provided)
- 1:00 – 3:00 p.m. | Training
- 3:00 – 3:15 p.m. | Break
- 3:15 – 4:30 p.m. | Training
Day 3
- 8:30 – 10:00 a.m. | Training
- 10:00 – 10:15 a.m. | Break
- 10:15 a.m. – 12:00 p.m. | Training
- 12:00 – 1:00 p.m. | Lunch (provided)
- 1:00 – 3:00 p.m. | Training
- 3:00 p.m. | Training Complete!
CREATOR OF INNOVATIVE LEARNING ACTIVITIES
As a 28-year seasoned trainer and ATD (Association for Talent Development) member, Joan Burge has a distinct talent for engaging learners on a deep level. Innovative teaching methods keep participants engaged while learning.
- Thoughtful individual assessments
- Stimulating table and group activities
- Rigorous skill practice
- Energizing team competitions
- Creative learning props
- Career-related case studies
- Robust hands-on projects
QUALITY
MATERIALS
Joan Burge carefully developed workshop materials that are relevant, modern, and informative. Packed with action steps, tips, and administrative expert advice, you will be able to immediately implement what you learned in your class.
CERTIFICATE & DESIGNATION
PLUS CEUs
Upon graduation from the course, you will receive 1.2 CEUs and your official CWCA certificate and designation, beautifully-designed and ready for display.
WHAT’S INCLUDED
Three Days of Training
3 full days of training with expert instructors.
Lunch
Enjoy 3 one-hour lunch breaks with your peers. Meals included.
Comprehensive Workbook
88 page workbook for your career growth.
Professional Development Plan
Reflect on what you learned and write your plan.
1.8 CEUs
Receive continuing education credits.
CWCA Designation
Your Certified World Class Assistant™ designation!
Exclusive Linkedin Group
Access to our elite Linkedin group exclusively for WCA graduates.
CWCA Badge
Show the world what you've accomplished with a digital badge.
2021 Locations
Classes are limited to 20 attendees.
Chicago, IL
September 15 – 17, 2021
Dates are subject to change.
Facilitator: Kathy Tosoian
Venue: Summit Chicago
Address: 205 N Michigan Ave, 10th Floor
Chicago, IL 60601
Website: Summit Chicago
Phone: 312-938-2005
Link for hotels closest to Summit: https://summitchicago.
Nearest Airport: Midway
Las Vegas, NV
September 22 – 24, 2021
Dates are subject to change.
Facilitator: Joan Burge
Venue: Red Rock Country Club
Address: 2250 Red Springs Dr, Las Vegas, NV 89135
Website: Red Rock Country Club
Nearby Hotels:
Our Expert Facilitators
Joan Burge
Founder and Ceo | Course Creator
Joan Burge is well-known as the groundbreaking pioneer of the administrative training industry. After working 20 years as an administrative assistant and C-Suite executive assistant, Joan identified a gap in the level of training and information being provided to administrative professionals.
In 1990, Joan created a business in an untapped niche, overcoming monumental obstacles involving corporations’ and managers’ attitudes, prejudices and stereotypes about executive assistants and administrative professionals. Joan dedicated herself to inspiring excellence and encouraging administrative professionals to reach for the stars! Her company, Office Dynamics International, is a global industry leader that offers a broad range of solutions and provides high-performance, sophisticated executive and administrative assistant training and coaching.
Kathy Tosoian
Office dynamics elite trainer
Kathy Tosoian has been with Office Dynamics since 1997. Kathy is certified to teach Office Dynamics’ flagship training programs and more than 30 customized workshops written by Joan Burge, founder and CEO. Kathy repeatedly receives top-ratings from our clients.
Kathy combines her love for people and her passion for excellence to help professionals develop their confidence, people skills, and communication abilities. She inspires, motivates, entertains, and educates her audience. Kathy knows how to create a learning environment with her insight, compassion, and enthusiasm.
Kathy earned a Bachelor of Arts Degree in Education from Michigan State University and a Master’s Degree in Counseling from Oakland University.
BRING WORLD CLASS ASSISTANT™ ONSITE
Office Dynamics can send one of their elite trainers to your organization if you have a minimum of 12 attendees; maximum 20 attendees (per class).
The benefits of bringing WCA onsite are your administrative staff will:
- Learn the same proven principles
- Network with peers within their organization
- Build relationships that will last long after the class is over
- Collaborate on a level never before experienced
Cancellation Policy: Should you be unable to attend for any reason, a full refund, less a $400 cancellation fee, will be issued if we receive written notice at least 45 days prior to your registered start date. All refunds will be issued in the form of a check. After that time, all registrations and no-shows are subject to full workshop fee.
Substitution: A company/organization may substitute one attendee for another.
Date Change: Because this is a limited-seating program, if you request a date change, a $300 change fee will be assessed. Date changes are only valid within the same calendar year.
Course Reschedules or Cancellation: Should the course need to be postponed due to acts of nature or national disaster, or other events beyond our control, the course will be rescheduled. Office Dynamics reserves the right to replace a trainer with another Office Dynamics Certified Trainer should an emergency arise. Office Dynamics reserves the right to cancel a city or combine cities if the minimum attendance is not met, without penalty. In such situations no full refunds, or alternative offers shall be made. Registrant further understands and agrees that in the event Office Dynamics should cancel or postpone the scheduled event, Office Dynamics is not responsible for any expenses that the registrant might have incurred, including but not limited to, airfare, hotel, food, or other miscellaneous travel costs.
Intellectual Property Rights: Video or audio recording of the scheduled event is strictly prohibited. All intellectual property rights in all materials produced or distributed by Office Dynamics International in connection with the event are expressly reserved, and any unauthorized duplication, publication, or distribution of any such recordings is prohibited. Office Dynamics International reserves the right, without penalty, to confiscate any recording device used in violation of this Agreement, and any improperly recorded or copied intellectual property.
Governing Law: In the event of any litigation arising out of or in connection with this Agreement, including, but not limited to, its enforcement, validity, interpretation, performance, termination, or breach thereof, the prevailing party shall be entitled to recover against the other party, in addition to any available remedies at law or in equity, all costs, including reasonable attorney’s fees, and collection costs incurred thereby. The parties agree that the laws of the State of Nevada shall govern this Agreement and that the Circuit Court of Clark County shall have exclusive jurisdiction over the adjudication of this Agreement. If any term, condition or provision of this Agreement shall be declared invalid or unenforceable, the remainder of this Agreement, other than such term, condition or provision, shall not be affected thereby and shall remain in full force and effect and shall be valid and enforceable to the fullest extent permitted by law.
Acknowledgment: Each registrant acknowledges that she/he has read and understands all terms of this Agreement, including, without limitation, the cancellation and substitution provision.
Photos/Video: By attending Office Dynamics International educational programs, you agree to photos, audio, and video taken for educational and/or marketing purposes.
This Agreement supersedes all prior agreements between the parties and represents the entire agreement of the parties with respect to the subject matter hereof.
