Covering the front desk without missing a beat

Each month we spotlight a questions from our friends over at AdminPro Forum. This month we’re looking at the questions submitted by Nancy about covering the front desk at her office. Please chime in and let us know your thoughts on this subject in the comments section below.

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How do you feel when you are expected to take time away from your work so that you can be covering the front desk?

‘We need you to watch the front desk for a while’–sound familiar?

Question: “My company doesn’t have a dedicated receptionist. Instead the six members of our admin team are on a rotating schedule to cover the front desk. To me it’s always felt like a lost few hours. Things are usually pretty quiet at the desk, but I just can’t be nearly as productive—or as comfortable—when I’m answering phones and handling the other duties of a receptionist. Our boss seems to think we really shouldn’t miss a beat. Has anyone figured out a way to make this work?” - Nancy, Word Processing Specialist

See comments below, and send your own question to Admin-Pro@nibm.net.

Originally posted at Business Management Daily.

What are your tips for covering the front desk (or any colleague’s desk) without missing a beat?

Lead From Anywhere: How assistants can exemplify leadership

Joan_Burge_3_SMA Conversation with Joan Burge – Author, Master Trainer and Founder of Office Dynamics.

Joan Burge, a renowned author and administrative expert, is the creator of the Star Achievement Series®, World Class Assistant™ Certificate Program, more than 40 customized workshops and seminars for administrative professionals and author of several books. Joan equips administrative assistants, executive assistants and office support professionals to move beyond task work to higher-level functions that meet the ever-changing demands of today’s workplace.

About This Webinar

In today’s supersonic business world, the expectations from assistants have increased dramatically. As a savvy assistant, you must learn to lead yourself in order to be at the top of your game, remain on the cutting edge and be prepared for the future. By learning to lead yourself, you can make great advancement in all aspects ranging from achieving career growth, improving partnership with your executive, developing your professional presence or brand, collaborating with your administrative peers, and becoming more efficient.

In this live video conversation hosted by Officepal, Joan will share some of the top tips that she will be covering in her upcoming training programs across US:

  • How to develop your professional brand.
  • How to apply self-management techniques (instead of stress management).
  • How to build a strategic partnership with your executive.
  • How to exercise your creative muscle.

Learn more at Officepal.com

Lead From Anywhere

Mastering Exceptional Self Leadership
(Now Available as an Online Learning Program!)

Administrative experts, Joan Burge and Jasmine Freeman show you exactly how to take the lead. In this 5 ½ hour live workshop online video series, you gain exactly the tools you need to lead yourself in every dimension of your work and personal life and integrate the two.

Attendees of the live workshops offered in 2014 said the following:

  • “Covered in detail so many aspects of a solid strategic administrative professional that you could apply immediately in your organization.”
  • “Packed full of life-changing information that will impact not only your career but all aspects of your life.”
  • “Loaded with excellent tips to help improve the work of administrative assistants.”
  • “Learned new ways and ideas to self-improve in many areas!”
  • “Redirects your focus on why you do what you do.”
  • “Wakes up that inner self that has been operating on autopilot.”

“Thank you so much Joan and Jasmine for coming to Chicago to facilitate Mastering Self-Leadership training. After 30 years in the field I found the program to be so valuable by thinking differently and bringing new ideas to my workplace.”
— Tracy Riordan

Audience: Self-Leadership is for Every Assistant or Administrator
Regardless of your administrative title, if you are someone who wants to be more and do more, this program is for you. If you are someone who wants to feel more in control at work and at home, this program is for you. When you self-lead, you actually lead others—you become a role model.

Here’s What You Get:

  • You will receive a 68-page workbook, complete with follow-up activities to continue your training, resources and exercises for each session.
  • 5 ½ hours of rich, in-depth content and training by Joan Burge, world renowned administrative expert, author and CEO of Office Dynamics and Jasmine Freeman, administrative expert, author and Vice President of Office Dynamics.
  • The sessions were all pre-recorded so you can watch them whenever it’s convenient for you.
  • 3 BONUS items, including 2 e-books and 1 MP3 audio.
  • Invigoration and a new look at how you see your profession. Feel like an attendee at a live event! This two-day live training event for executive and administrative assistants was purposely recorded so online learners could feel the same enthusiasm as those who attended the live workshop.

“MESL was two days filled with excellence. Joan and her team portray a highly professional image. The training shows that it was well prepared through research and dedication. Joan is an excellent speaker and presenter with a high energy level energizing the crowd.”
— Michelle Charpentier-Rohr

Buy Now

 

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How to Start Your Digital Career Portfolio

By now you’ve likely heard of the importance of keeping a Career Portfolio. Do you have one? Have you considered the digital version of your portfolio? It’s a lot easier to create and update a digital portfolio than you might think … even if you aren’t a tech-loving person! I’m going to break down 6 easy-to-use resources for you that will help you to get started on the digital version of your career portfolio.

Digital-Portfolio

What is a Digital Career Portfolio?

Your digital career portfolio is a lot like your physical portfolio in most ways – it is an extension of your brand. A representation of your “digital self” [Read more…]

Is an Executive Assistant Certificate for You?

CertificationCompletion of Certificate Programs, Certifications and Designation are industry marks of excellence. They are immediately recognizable and say to others, “I take my career seriously.”

In today’s competitive workplace, it’s easy to get lost in the crowd. Employers want administrative and executive assistants with more than experience. They want true professionals—people who are committed to the administrative profession as a career choice, willing to invest in their own growth, and eager to go the extra mile to expand and prove their capability.

Many of the large corporations I have been working with in the last three years are requiring two degrees for currently-employed administrative assistants to be able to move up to senior executive assistant levels. There is even one large Fortune 50 company I work with who is requiring new hire administrative assistants to have a minimum of a two-year degree. [Read more…]

Don’t Let the Joy Suckers Get You

Are you a pessimist or an optimist?

I’m sure you can all think of a person at work who seems to take the joy out of everything. Or no matter what good is going on, they can find a down side to it. You really have to be careful and protect yourself from these people because they can affect your attitude, productivity, progress, and success. Individuals who tend to focus on the negative or what could go wrong, tend to be pessimists. They do exist! I view this as just part of who they are; they really can’t help it. It is in their DNA. I tend to be a positive person, look for the lesson in adversity, and see a bright future even when life is bleak. Maybe you are that kind of person. It’s just us. Our parents could have had an influence on that, life’s events could have affected us when we were young or maybe it is just our genes. [Read more…]

“Month of Love” Prize Winner Announcement

Thank you to all who entered our “Month of Love” contest this month by attending one of our Wednesday Webinars.

Congratulations to our prize winners: [Read more…]

Assistant Certifications, what’s the deal? A Free Webinar

 

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Have you been curious about the various assistant certifications?

In today’s competitive workplace, it’s easy to get lost in the crowd. Employers want admins with more than experience. They want true professionals—people who are committed to the administrative profession as a career choice, willing to invest in their own growth, and eager to go the extra mile to expand and prove their capability.

How can you do that? Getting a professional Certification is one powerful way. [Read more…]

Shake It Up!

It’s time to shake things up.

Okay, Monday Motivators, it is the last week of February 2015. What did you do last week that demonstrated you “living your life on purpose”? (Please comment at the blog to share.)

This week I’d like you to really step out of your comfort zone—shake it up! What are some ways you can do that? [Read more…]

Where Will You Be Five Years From Now?

 

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While going through the books in my office last week, I was reminded of an incredible book called FIVE: Where Will You Be Five Years From Now? It is one of the most inspiring books I have read in a long time. More than inspiring, it helps you dig deep down to uncover what’s important to you, your 5 top values, life’s mission, and more. While we teach goal setting in our Star Achievement Series®, I find the author’s approach to the subject matter in this book amazing. I love the way the author crafted his messages, and it is visually appealing. So much so that I like to set my copy out decoratively on my desk or side table (of course it’s RED!)

Let’s do an exercise: Think about the next 5 years of your life from the context of what are you going to do within the next 5 years of your life. Your future comes quickly. Your future will be your present before you know it. Just think about how it did not seem long ago that we were all nervous about the new millennium. Here we are 15 years later.

Whether you are 25 or 65, the next 5 years of your life matter. Let’s break it down even further. The next 5 months of your life matter; the next 5 weeks, the next 5 days, the next 5 hours and the next 5 minutes all matter. You know why? Because you will never have that time in your life again. You can’t go back.

One of the many thought-provoking quotes in the book is: “Live your life on purpose.” I interpret that to live your life with passion and a mission; to do something every day that has meaning to you. It means to take responsibility for your career, personal growth and choose what you do with your time wisely. It also means that you should not worry about what everyone else wants you to do or what they think is right for you. That doesn’t mean that we don’t bounce ideas off others, seek mentors, or the advice of another. It does mean that ultimately everything is our choice. That is great news!

Do you understand how exciting this is? Can you fully grasp the concept of this thought? At the beginning of every year, just about every person I know says, “I am going to do “X” differently this year. I’m going to get healthy. I’m going to have better relationships; achieve my dream job” and so forth. It’s easy to start a new year enthusiastically. It is more important that we keep our goals and dreams in front of us throughout the year.

I was also happy to see one page in this book called TGIM (Thank God It’s Monday). The first sentence by Dan Zadra is “Dreading Mondays is a ridiculous way to spend one-seventh of your life, but that’s the weird habit that millions of people have fallen into.”

So, embrace Mondays. Be happy you are at work and that you have a place that needs you and your great talents! Commit to spreading your wings throughout 2015.

TGIM,

Joan Burge

5bookP.S. If you decide you want to purchase a copy of the book I mention above please know it’s part of our 25% off anniversary sale and we have a limited supply available. No code necessary, discount will be reflected at the checkout process.

How to Become A Valuable Employee

Joan_Burge

Joan Burge, a renowned author and administrative expert, is the creator of the Star Achievement Series®, World Class Assistant™ Certificate Program, more than 40 customized workshops and seminars for administrative professionals and author of several books. Joan equips administrative assistants, executive assistants and office support professionals to move beyond task work to higher-level functions that meet the ever-changing demands of today’s workplace.

In today’s supersonic business world, no one can afford to rest on their laurels; good enough is never enough and executives continue to raise their expectations when it comes to an assistant’s performance. Even seasoned executive assistants must challenge themselves and become admin superstars. The most important thing you can do is to invest in yourself! When you take time for learning and development, and sometimes even make a financial investment, you will take what you learn with you the rest of your life.

In this conversation with Joan Burge, you will learn:

- How superstar assistants approach their professional development.
– The top 5 mistakes assistants make when it comes to professional development.
– How to leverage all the resources and tools available for admins.
– How to involve your executive from start to finish!
– How to plan wisely for your time away from your work.

For more information on Officepal, go to: https://officepal.com.

How to become a valuable employee: Become An Admin Superstar