10 Steps to Supporting Multiple Managers


It is not unusual today for administrative assistants to support more than one manager. In fact, that has been happening for more than a decade. The trend continues as managers become more technically proficient and manage more of their own work.

Even when I was an executive assistant in the mid 80s, I worked in one company where I supported the top executive in the division plus his five direct report plus any extra managers in the accounting department; plus managed our VIP client visits to our facility!

So I know what it is like to support multiple managers. Here are some strategies I used and other assistants have used to keep things straight. [Read more…]

The Blog-a-Thon Begins Today!


Let’s celebrate the administrative profession together. Starting right now!

April 1 – 30, 2015 Office Dynamics International will be posting a new blog each day (weekdays, that is.)

So what’s in this big, fun event for you? Other than the awesome content each day, prizes! Lots of sweet prizes. We’ll be giving prizes away each week and throwing in surprises often.

How do you get your hands on said prizes? Comments! Every time you share you comments on a blog post during the blog-a-thon, you’re entered to win the prizes.


The Resilient Assistant Webinar with Peggy Vasquez

Did you miss the webinar, The Resilient Assistant with Peggy Vasquez and Joan Burge? Watch the replay here: The Resilient Assistant.

Every administrative professional knows nothing in life or work is constant. In today’s workplace, we’re continually forced to adapt, shift, think and act on our toes, and just generally CHANGE (a word most people fear!). Those who are too rigidly attached to “the way things are” will constantly struggle to regain their footing when the inevitable upheaval happens. [Read more…]

Help! I don’t want to give my assistant flowers, again.


Are you perplexed as to the ideal gift to give your administrative assistant in honor of Administrative Professionals Day? If you are like most busy executives or Human Resource departments, you haven’t given it much thought until 2 weeks out, or even 2 days before the big event (April 22).

I have closely worked with assistants for 25 years through my training company, Office Dynamics, and I was an assistant for 20 years prior to starting my company. So I can give you some good advice to make your gift-hunting easier.

What are the ideal Administrative Professional’s Day Gifts?

Assistants want more than flowers or lunches or another mug filled with candy. [Read more…]

What’s the best way to learn?


I haven’t been able to find this information on adult learning retention rates until now and I’m sharing it with you! [Read more…]

Celebrating Administrative Professionals


Administrative Assistants Rock! Join our April Blog-A-Thon

April is just around the corner and we love celebrating administrative professionals! This is the month we can (and will) celebrate in a big way. In honor of Administrative Professionals Week (4/20 – 4/24) and Office Dynamics 25th Year in business educating administrative professionals and their executives, we are bringing back our Blog-a-Thon. During the entire month of April, we will be posting daily blogs written by myself and special guests who love the administrative profession.

All of April we will be celebrating administrative professionals and giving you:

  • Spot-on information related to the administrative profession
  • Tips to help you be more productive in your day
  • Ideas on how to build better partnerships with your managers
  • Proven tips on maintaining your competitive edge as an administrative or executive assistant
  • Strategies for setting priorities and taking control of your day

We want this to be a two-way conversation and the more you participate, the better chance you have of winning fantastic prizes. Feel free to respond to our blogs every day!

Be sure to mark your calendar for April 1 – 30 and check out our daily informative and fun blogs. You’ll also want to get your administrative peers together for our Peer Synergy day (Friday, April 24) to win a really cool prize for your team.

Additionally, in honor of Office Dynamics 25th Anniversary, we are hosting a free webinar on 7 Steps to a Ridiculously Radiant Career on Wednesday, April 8.

How can you be sure you don’t miss a post during our celebration?

Easy! You can increase your chance of winning great prizes by following one simple step.

Fill out the subscribe box (your email address) in the right sidebar of this page and click subscribe. You will be notified instantly by email each time we add a new post.

How would you like to see the world celebrating administrative professionals?

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Communicating With Excellence: 3 Step Process

improving communication skills

You cannot afford to take the critical skill of communication for granted! Especially when communicating with co-workers. Let me illustrate my point:

You receive an e-mail from a colleague, but you can’t grasp the tone of the message because the words can be read in a variety of ways. Is the person OK? Angry? Upset? Confused? It’s hard to tell. Would you:

a.) Write back and ask for clarification?
b.) Craft a carefully worded reply that remains positive and avoids any possible negative interpretation (skirting potential conflict)?
c.) Pick up the phone and speak to the person?
d.) None of the above? [Read more…]

Communicating With Your Manager

The Importance of Daily Huddles


When I was an executive assistant, one of the best success strategies my favorite executive taught me, at a young age, was to have daily huddles with him. Now this came from an executive who traveled around the world, would work until 2:00 a.m., come in on Saturdays and had 10 Directors reporting to him. So, if that executive could make time for me, anyone can do this. [Read more…]

Luck or Preparation?


When I teach goal setting, the first thing we talk about is our belief system. I ask my participants if they believe people achieve great things, promotions or success because of luck or preparation. What would your answer be?

Some of my participants say, “I definitely believe people are lucky.” Other participants say, “I think a person has worked hard to get to that particular place or get that job they wanted.”

Well, here is my take and that of other experts who study luck. [Read more…]

Assistant Certifications: free webinar replay & handout

We had an incredible webinar event with over 1,300 assistants registered to learn more about why, as an administrative professional, they should consider a career certification. You may think this would be a biased conversation about our curriculum-based designation courses but it was far from that! We had a rich discussion in the chat box that we’ll try to copy here for you. We also featured a special guest, Brenda Mason, who is a lifelong learner who holds a variety of professional designations. We wanted the conversation to be open and it was! So, if you are looking for more info on continued development and assistant certifications – you’re in the right place! [Read more…]