At our recent Annual Conference for Administrative Excellence, I surveyed 350 attendees about the topics they would like me to address at future conferences or training events. I wanted to know the areas the assistants were interested in growing and learning about.
We had each attendee write their idea or ideas on an index card; we collected the cards; and I read every single card, some of which had more than one topic listed. From the index cards, I created a chart.
What surprised me after looking at the list was that many of the requests had to do with the typical administrative skills or tasks such as: managing multiple managers, dealing with difficult people, managing stress, calendar management, and troubleshooting. I hardly saw requests for advanced competencies or areas of interest. [Read more…]