Create a Friendly and Approachable Atmosphere
In our fast-paced world, people are becoming detached and desensitized. We are more transaction-based, unfocused on how our interaction is affecting other people. When you have that style of interaction with others, the world becomes decidedly colder. You must be aware of when that happens and take the steps necessary to turn it around:
- Your body language and facial expressions provide visual clues, whether you intend them to or not. You need to be aware of messages you might be sending that you don’t want to send. You should not assume you are communicating what you think you are! You must be open to inventorying your communication style and be aware of cultural diversities that could work for, or against, you.
- It is important to be genuinely interested when a person is communicating with you. Stopping, listening, and asking questions demonstrates your interest.
- Assess what kind of environment you work in. Do you post a warning sign that states, “Stop. I am in a bad mood,” when you are having a rough day? Some assistants will say that is exactly the message they want to send. However, even when you are in a bad mood, which is very possible, you want to be very cautious of the message you send to peers or your manager. Sending this message is not conducive to controlling your attitude or choosing what attitude to wear each day.
- What kinds of things do you surround yourself with that make you look unapproachable? (Your job is to support people whether you want to be bothered or not.)
Come In with Zeal, Leave with Zen
You go to work with zeal, having a mindset that you will conquer the day. Then you get into the office and find it is like a zoo.
You want to leave with Zen, so you approach work by being excited about what you are doing. You approach your work with a good attitude, no matter what happens!
You find that your work improves, and as that happens, you feel good about what you are accomplishing and how the work is moving forward.
You are now adding value every day, and it isn’t dependent upon everything at work being perfect. You are managing your attitude (in spite of the zoo!) and so, when it’s time to go, you leave with a Zen-like peacefulness, knowing you cannot be moved by what’s happening around you.
You form your own emotional “environment,” and in so doing, you work better and have more peacefulness. That’s how you come in with zeal and leave with Zen.
This excerpt is from the book, Who Took My Pen…Again? by Joan Burge. This is available for purchase at the Office Dynamics Success Store.