Office Dynamics

By 2 Comments

When is it too soon—or too late—to thwart bullying?

admin_advice

Each month we feature a question from our friends at Business Management Daily’s Admin Pro Forum. Please enjoy engaging in a conversation about this month’s question.

Question: “I’ve told myself that if my boss takes a very bullying tone to me again, I’ll speak up about it. But in the heat of the moment, I tend to weaken and not defend myself from it. If I confront him directly, should I come back to his office sometime after it’s over and we’ve both settled down, or deal with the issue right away and risk an escalating argument? Should I report his actions to someone immediately after it happens, or should I wait till I cool down so I get a better perspective and have notes? It’s not so much a question of if I try to put an end to what I think is bullying; it’s when.” – Anonymous Admin

Feel free to leave your response below!

 

training_program_for_administrative_assistants

“Of all the programs offered by other training companies that I’ve attended, World Class Assistant™ was much more comprehensive and intense. This program is head and shoulders above the rest!” – Jennie

By Leave a Comment

Before You Retaliate

before_you_retaliate

Before you retaliate

It’s almost instinctive to yell back or to be offended at someone who is yelling at you—be it a co-worker or a manager. But yelling back or arguing accomplishes little. It can destroy a business relationship and certainly dims your professional image. So before you respond to a verbal attack, keep these things in mind. [Read more…]

By 2 Comments

7 Tips for Executive Assistants Who Want To Be More Assertive

Assertive_vs_Aggressive_Communication

Do you want to be more assertive?

Learning how to tactfully voice your opinions and assert your needs as an executive assistant is important. Many assistants have crossed the line from assertive to aggressive. So what is the difference between assertive and aggressive? Isn’t being aggressive good? [Read more…]

By Leave a Comment

Navigate Controversial Topics In The Workplace

Imagine this scenario: You wander into the break room at lunch time to heat up your leftovers and perhaps grab a few minutes with a book or on social media. And then you overhear two co-workers, their voices rising a bit, talking about a controversial subject of the day, or week, or year.

It happens, right? There’s no avoiding people with different points of view, and some of those people don’t have good boundaries when it comes to sharing those viewpoints with others at work—regardless of differing beliefs. So how do you eat your lunch and not make enemies at the same time when those situations arise?

Well, for starters, your workplace should and can be the guide. If your workplace rules prohibit certain things, then you should follow those guidelines. You can also decide not to engage in those topics, or even try to best gauge your audience before you share any details. What other steps should you take? This graphic can help you navigate controversial topics in the workplace.

By

5 Reasons Why You Need Emotional Intelligence

Emotional_Intelligence_workplace

Sure, having a high IQ is great, but how does your EQ (emotional quotient) at work stack up? Nearly all HR managers (95 percent) and employees (99 percent) surveyed by OfficeTeam said it’s important for staff to have strong emotional intelligence. In addition, more than one in five workers (21 percent) believe EQ is more valuable in the office than IQ.

What is Emotional Intelligence?

You’ve probably heard the phrase “emotional intelligence” before and dismissed it as the latest buzzword. You may have even assumed team hugs and trust falls were involved. But emotional intelligence deserves your attention because it plays an important role in your overall career success. In a nutshell, emotional intelligence is the ability to identify and manage your own emotions and the emotions of others.

Why You Need It  [Read more…]

By

Why Do Administrative Teams Have So Much Drama?

workplace_drama

On a recent webinar, Joan noticed a question that caught her attention: Why do so many administrative teams have drama?

She asked me to weigh in on this topic and I jumped at the opportunity.

The question of why is interesting, and I’ve found there are several reasons for workplace drama. But first, let’s talk about what that word really means.

In real terms, “drama” usually refers to interpersonal conflicts—people aren’t getting along, and it’s typically attached to petty, non-substantive reasons.

On any administrative team, you’re likely to find a wide variety of personalities. When faced with any group of people with whom you have to work collaboratively, and when placed in an environment with those people for 40 hours a week or more, it’s not surprising that drama unfolds.

Below, I’ve listed the 5 most common reasons I’ve seen for drama amongst administrative teams, along with some recommended solutions. [Read more…]

Company

Office Dynamics International
5575 South Durango Dr. Suite 106
Las Vegas, NV 89113
800-STAR-139
Contact Us

Hours Of Operation

7:30 a.m. - 5:00 p.m. Pacific Time
%d bloggers like this: