Office Dynamics - Executive And Administrative Assistant Training

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November 15, 2019 By Joan Burge Leave a Comment

7 Ways Executives Can Improve Communicating with Their Assistants

executive_and_assistant_training

I have been fortunate to gain a three-dimensional view of communication between executives and assistants:

I was an assistant for 20 years thus understanding what I needed from my executive so I could be effective. I worked with a variety of managers and executives, each with different personalities and communication styles.

Since 1990, I have been the CEO of my own company and have worked with several of my own assistants. I have noticed the impact my communication (or lack of) has on my assistant’s ability to do a great job. [Read more…]

Filed Under: Admin Assistant Training, Communication Skills, Executive And Assistant Partnership, Executive Blog, Mgr/Asst Team, Teamwork

November 12, 2019 By Joan Burge Leave a Comment

Telephone Screening and Etiquette Skills for Administrative Assistants

phone_tips_for_assistants

 

Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. Their importance hasn’t diminished in our modern world of text messages, e-mails, and online chats. What exactly am I talking about? Necessary telephone skills for assistants include how to answer the phone, take accurate messages, carefully screen calls, protect corporate and personal information, seamlessly transfer callers, use a polite and proper tone of voice, and know-how to tactfully handle difficult callers.

 

Every time you answer the phone, you are accepting responsibility for the relevant interests of others. You are entrusted by them to use good judgment when responding to the caller’s requests for information. As a telephone gatekeeper, you are a keeper of information. It is a role of extremely high importance and one that absolutely cannot be taken lightly. As you grow and your role evolves over time, the telephone skills you develop will become increasingly vital. A gatekeeper has an incredibly high level of responsibility to ensure that they: [Read more…]

Filed Under: Communication Skills, Etiquette, Telephone

September 13, 2019 By Barbara McNichol Leave a Comment

Give Your Readers a Break—Pick One!

In wanting to cover many aspects of a topic, business writers sometimes throw down so many variables that readers have no way to gauge the importance of each. They feel weighed down trying! Look at these examples:

  1. The professor included and provided a methodology for continuing the effort.
  2. The state and local leaders developed and drafted numerous statutes.
  3. We need to appreciate and understand the factors affecting the time and place.

The “Pick One” Principle

You can lighten your readers’ load by applying the “pick one” principle. You’ll find it works for all kinds of writing—emails, reports, manuscripts, and more.

The “pick one” principle asks: “Which word better describes what you want to say—the word before or after the and?” Then pick the one that adds more emphasis to your meaning.

[Read more…]

Filed Under: Communication Skills, Writing and Grammar

September 4, 2019 By Joan Burge Leave a Comment

6 Ways for Assistants to Gain Respect

A powerful, but underutilized, way for administrative and executive assistants to gain respect and be taken seriously is to exude executive presence. Forbes.com define executive presence as the ability to project gravitas–confidence, poise under pressure and decisiveness. Furthermore, communication—including speaking skills, assertiveness and the ability to read an audience or situation—and appearance contribute to a person’s perceived executive presence.

When you create executive presence, you are taken more seriously in the workplace and your voice is more clearly heard. Executive presence is a combination of business expertise, competence in a chosen profession and ability to build or connect with others. You do that by:

[Read more…]

Filed Under: Assertive, Career Management, Communication Skills, Professional Image, Self Development, Uncategorized

August 14, 2019 By Joan Burge 1 Comment

Emotional Intelligence for Administrative Assistants

I have grown to love speaking on and teaching assistants about emotional intelligence. This definitely is a skill every assistant needs to know. This is a skill you can use every single day!

In our World Class Assistant course, we cover this topic and participants work on real work world case studies. They are scenarios that assistants can relate to. I reference Daniel Goleman for my classes and want to share this with you. Please quickly evaluate your level of emotional intelligence in each of the four dimensions.

Daniel Goleman, author of Working with Emotional Intelligence says, “Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.

[Read more…]

Filed Under: Attitude, Career Management, Communication Skills, Conflict Resolution, Etiquette, Interpersonal Skills, Problem Solving, Self Development

August 6, 2019 By Joan Burge Leave a Comment

Set Healthy Boundaries at Work

An important component to self-management versus stress-management is to set healthy boundaries in the workplace. In this article what kind of boundaries and with whom.

As administrative assistants and executive assistants, you can often feel like setting boundaries might get you fired or your leader will think you are not a team player. Some people think when I’m talking about setting boundaries, it has to do with sexual harassment in the workplace.

[Read more…]

Filed Under: Assertive, Communication Skills, Conflict Resolution, Difficult People, Self Development, Work Environment

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