In an ever-changing world consumed by apps, devices, and software, some administrative assistants think that their experience can be measured by their technical savvy. While staying abreast of the latest tools of the profession is important, it takes a particular skill-set to navigate through the uncertainties thrown our way – timeless skills. When I started…
Timely and Effective Communication Strategies for Assistants
Effectively ways to communicate with your executive, colleagues, and partners while being sensitive to interpretations and time constraints.
Survival Tactics for Administrative Professionals During Chaotic Times
Disasters and chaotic times dramatically impact our personal and professional lives. And while, with time most situations improve, reoccurrence in the future is inevitable. How do you manage external responsibilities, such as children and family, keep up with workload demands and safeguard yourself from difficult times in the world? Adaptability. At Office Dynamics International, Secretaries,…
7 Ways Executives Can Improve Communicating with Their Assistants
I have been fortunate to gain a three-dimensional view of communication between executives and assistants: I was an assistant for 20 years thus understanding what I needed from my executive so I could be effective. I worked with a variety of managers and executives, each with different personalities and communication styles. Since 1990, I have…
Telephone Screening and Etiquette Skills for Administrative Assistants
Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. Their importance hasn’t diminished in our modern world of text messages, e-mails, and online chats. What exactly am I talking about? Necessary telephone skills for assistants include how to answer the phone, take accurate messages, carefully screen calls, protect…
Give Your Readers a Break—Pick One!
In wanting to cover many aspects of a topic, business writers sometimes throw down so many variables that readers have no way to gauge the importance of each. They feel weighed down trying! Look at these examples: The professor included and provided a methodology for continuing the effort. The state and local leaders developed and…
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