Communication Skills

Communication Skills

Timeless Skills for Assistants to Learn and Lead

Top 4 Timeless Skills for Assistants

In 2020, assistants faced an array of challenges in the workplace and the future has already shown to be just as challenging. Your ability to thrive and navigate through the uncertainties thrown your way will require a particular skill set – timeless skills. As companies reshift their goals this year, and executives are faced with …

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skill for administrative assistants

Survival Tactics for Administrative Professionals During Chaotic Times

Disasters and chaotic times dramatically impact our personal and professional lives. And while, with time most situations improve, reoccurrence in the future is inevitable. How do you manage external responsibilities, such as children and family, keep up with workload demands and safeguard yourself from difficult times in the world? Adaptability. At Office Dynamics International, Secretaries, …

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7 Ways Executives Can Improve Communicating with Their Assistants

I have been fortunate to gain a three-dimensional view of communication between executives and assistants: I was an assistant for 20 years thus understanding what I needed from my executive so I could be effective. I worked with a variety of managers and executives, each with different personalities and communication styles. Since 1990, I have …

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Telephone Screening and Etiquette Skills for Administrative Assistants

Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. Their importance hasn’t diminished in our modern world of text messages, e-mails, and online chats. What exactly am I talking about? Necessary telephone skills for assistants include how to answer the phone, take accurate messages, carefully screen calls, protect …

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6 Ways for Assistants to Gain Respect

A powerful, but underutilized, way for administrative and executive assistants to gain respect and be taken seriously is to exude executive presence. Forbes.com define executive presence as the ability to project gravitas–confidence, poise under pressure and decisiveness. Furthermore, communication—including speaking skills, assertiveness and the ability to read an audience or situation—and appearance contribute to a …

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