I have grown to love speaking on and teaching assistants about emotional intelligence. This definitely is a skill every assistant needs to know. This is a skill you can use every single day!
In our World Class Assistant course, we cover this topic and participants work on real work world case studies. They are scenarios that assistants can relate to. I reference Daniel Goleman for my classes and want to share this with you. Please quickly evaluate your level of emotional intelligence in each of the four dimensions.
Daniel Goleman, author of Working with Emotional Intelligence says, “Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.[Read more…]