Office Dynamics

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5 Reasons Why You Need Emotional Intelligence

Emotional_Intelligence_workplace

Sure, having a high IQ is great, but how does your EQ (emotional quotient) at work stack up? Nearly all HR managers (95 percent) and employees (99 percent) surveyed by OfficeTeam said it’s important for staff to have strong emotional intelligence. In addition, more than one in five workers (21 percent) believe EQ is more valuable in the office than IQ.

What is Emotional Intelligence?

You’ve probably heard the phrase “emotional intelligence” before and dismissed it as the latest buzzword. You may have even assumed team hugs and trust falls were involved. But emotional intelligence deserves your attention because it plays an important role in your overall career success. In a nutshell, emotional intelligence is the ability to identify and manage your own emotions and the emotions of others.

Why You Need It 

Having a high EQ comes in handy in today’s workplace, especially for administrative professionals. Here are five reasons why:

  1. In most jobs, collaboration is the name of the game. And to quote Liam Neeson in the movie “Taken,” regularly interacting with a wide range of personalities inside and outside the company requires “a very particular set of skills.” Being able to respond calmly and diplomatically to difficult people or challenging situations is a must.
  2. Losing control of your emotions isn’t a good look. It’s not uncommon to get a little stressed or upset at work: More than six in 10 employees we polled (61 percent) admitted they’ve let emotions get the better of them in the office. Unfortunately, others could be judging you when you can’t keep your cool. Eighty-six percent of workers said when a colleague doesn’t control his or her emotions, it affects their perception of that person’s level of professionalism.
  3. There are always bound to be conflicts and disagreements at work. If you’re an effective communicator, you’ll listen to what coworkers have to say, show empathy and come up with solutions to issues. Problem-solvers get a big thumbs-up.
  4. No one likes a Negative Nelly. When you’re a motivated individual, you strive to get things done, and that enthusiasm spreads. What office couldn’t benefit from a little positivity?
  5. You’ll make a good impression on others. Let’s face it, people who have strong interpersonal skills, maintain a friendly tone and show a genuine interest in their coworkers are just more likable. When you tap into your emotional intelligence, you also make a better leader.

OfficeTeam is hosting a free webinar during Administrative Professionals Week on April 25 to delve more into why it’s so important for workers to have emotional intelligence, how to up your EQ and ways to show off your abilities in this area. You’ll hear from these amazing speakers:

  • Sarah Jubinville – Practice Director, OfficeTeam
  • Joshua Freedman – CEO, Six Seconds EQ Network
  • Joan Burge – Founder and CEO, Office Dynamics International
  • Kemetia Foley –  Coordinator, Research, American Staffing Association

As if that weren’t enticing enough, the live webinar is eligible for one Certified Administrative Professional (CAP) recertification point through the International Association of Administrative Professionals.

Register for the webinar today!

This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.

Brandi_Britton_OfficeteamBrandi Britton is a district president for OfficeTeam, the nation’s leading staffing service specializing in the temporary placement of highly skilled administrative and office support professionals. OfficeTeam has 300 locations worldwide and offers online job search services at roberthalf.com/officeteam. Connect with us on Facebook, LinkedIn, Twitter, Google+, Pinterest and the OfficeTeam blog.

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Why Do Administrative Teams Have So Much Drama?

workplace_drama

On a recent webinar, Joan noticed a question that caught her attention: Why do so many administrative teams have drama?

She asked me to weigh in on this topic and I jumped at the opportunity.

The question of why is interesting, and I’ve found there are several reasons for workplace drama. But first, let’s talk about what that word really means.

In real terms, “drama” usually refers to interpersonal conflicts—people aren’t getting along, and it’s typically attached to petty, non-substantive reasons.

On any administrative team, you’re likely to find a wide variety of personalities. When faced with any group of people with whom you have to work collaboratively, and when placed in an environment with those people for 40 hours a week or more, it’s not surprising that drama unfolds.

Below, I’ve listed the 5 most common reasons I’ve seen for drama amongst administrative teams, along with some recommended solutions. [Read more…]

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Time For Administrative Professionals To Stay Vigilant!

training_for_administrative_professionals

What if you had Donald Trump as a boss?

Even if you are a Trump supporter, you cannot deny that our new President ran his entire campaign exhibiting Class A, typecast bully behavior.

This may lead one to ask: Is this the new paradigm of acceptable behavior in the workplace today?

From his constant barrage of insults and attacks on his opponents (and anyone else in his wake) on through his disrespectful and unapologetic attitude (both alleged and documented) toward women and minorities, Trump ran true to form to a bully personification. The message was clear: If you don’t agree with me – you’re not only wrong, you’re history!

Even though one could claim this was “campaign mode” based on his Celebrity Apprentice playbook, he was still applying for top employer in the free world. Do bosses now have a new role model? [Read more…]

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Joan’s Greatest Administrative Secrets Revealed!

Joan_BurgeWelcome to April. Wow, where is the time going?

April is one of my favorite months because, here at Office Dynamics, we get to celebrate the wonderful accomplishments of those in the administrative profession! In case you are not aware, Administrative Professionals Week is April 24 – 28. But we celebrate the entire month of April. One of the major ways we do that is to host our annual blog-a-thon whereby we post a blog every work day in the month of April. Aside from my blogs, we have several guest bloggers providing amazing information!

To kick off the celebration, I hosted a webinar yesterday for 5,000+ assistants worldwide whereby I revealed my secrets to success in the profession. I had 29 secrets! I would like to share just a few of them with you. If you would like to hear all of them, you can watch the replay of the live event.

1. I didn’t always play by the rules. That doesn’t mean I did things that were unethical or illegal. I liked breaking the status quo (and I still love doing that today.) Look at work and situations in a different light. Keep your eyes open for processes that need to be changed or new processes that need to be implemented. Shake things up! One way to stand out is to shake things up in a good way.

2. Inserted myself into my executive’s world. I didn’t wait for my executives to invite me into their world. When I was an assistant, I would take home the trade journals and periodicals my executive read so I could understand his world and understand the language. While I didn’t read every page, I certainly gained perspective. This is a strategy anyone in any profession can use.

3. Set healthy boundaries. It is really important to set healthy boundaries in the workplace. If someone is doing something or saying something that is unacceptable to you, then you need to speak up in a professional and assertive manner.

4. Thirst for knowledge. For some reason, I have always embraced a growth mindset. Since I got out of high school and went right into the workforce, I was hungry to learn in any way possible. I did not go to college by choice and it did not stop me from being successful in my work because I am a sponge.

I have identified 3 levels of learning.

  1. Peer to peer (Basic, Foundational)—these are the great tips you learn from your peers; the people who are in the same job family as you.
  2. Senior assistants (Advanced)—this is when we learn from people who are in our profession but a level or two above us. When I was new in the profession, I looked to the senior assistants. I watched everything they did and how they acted (good and bad).
  3. Outside of my profession (Master)—this is where you really gain an advantage over others. You have to step outside your narrow world and learn from subject matter experts. There are millions of them! Some of my favorite people are Daren Hardy, Brian Tracy, Tony Robbins, and Simon Sinek.

With my thirst for knowledge, I was willing to invest in myself. Thousands of employees tell me they can’t attend training because their company won’t pay for it. That is short-term thinking and it makes me sad because it tells me that an individual doesn’t think enough of themselves to invest in their own education. As Brian Tracy says, “Investing in yourself is the best investment you will ever make.” I agree 100%. When you invest in yourself, you will take what you learn with you the rest of your life. And no one can ever take it away from you!

5. Always took my administrative career seriously from early on and saw it as a profession. This is important for all assistants, managers and coworkers to remember the administrative profession is a true profession! These are the people who run the lives of top executives. These are the individuals who put up with all the stuff every day, put themselves second and third on the list, manage a multitude of responsibilities, make their executives look good, and are confidantes. They should be treated with courtesy and respect.

If you are an assistant reading this, I hope you have a fabulous month! Please sign up for the Blog-a-thon by subscribing to the blog in the upper right corner and you will automatically receive the daily post in your inbox. Comment on the blogs and share them so you can be entered to win prizes all month long.

If you are not an assistant and you’re reading this, please be sure to sincerely recognize the administrative support professionals in your organization. And remember to not ask your assistant to order her own flowers; which by the way, assistants don’t just want flowers and lunches. They want a long-lasting gift. If you are looking for ideas, go to the Office Dynamics Success Store.

Happy April everyone!

This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.

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The Top 3 Skills That Make Administrative Assistants Stand Out

Stand_out_as_an_assistant

Administrative professionals are always asking us what it takes to really stand out in the workplace. After all, it’s a competitive market out there! If you really want to make a name for yourself and get ahead, it takes more than just skimming the surface. You have to dive deep within yourself to develop that “World Class” status that executives are looking for in their assistants.

For those who want to shine brighter and get recognized (and rewarded) for your contributions, consider these key strategies.

Shift Your Paradigm
First, you have to change how you see yourself in your role. A “paradigm” is simply a mindset, but it plays an important role in how you show up in the workplace.

If you think of yourself as an assistant, that’s perfectly fine. But in order to really stand out, you need to upgrade your mental image of who you are and what you do. You must begin seeing yourself as a strategic partner—a business ally for the executive(s) you support.

This subtle shift in thinking will filter through your actions and behaviors. It will boost your confidence and your professional presence. It will positively change the relationship you have with your leaders, and ultimately, it will help you establish a powerful new position in the executive “inner circle.”

Refine Your Communication
A savvy communicator knows how to get noticed and get their point across. This is one area where everyone always has more room to improve.

In order to really stand out, you must continuously hone your ability to communicate your point of view tactfully. You need to practice delivering tough messages in a way that other people can actually hear them. And you need to adapt your natural communication style to meet others where they are.

Learning to communicate at the executive level is absolutely essential for success and it’s extremely rare. When you have this kind of mastery, you gain a deeper level of respect. [Read more…]

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Developing Your “Wow” Factor

certification_for_administrative_assistants

Some assistants have it. Some assistants don’t.

What is it, you ask? That intangible, invaluable “wow” factor.

Here’s the good news: It’s a learnable trait! Anyone can develop their own unique wow factor. It has nothing to do with your title or pay grade; it’s about who you are as a professional.

The wow factor is a term we use in the World Class Assistant™ certificate program to describe the powerful executive presence that the most successful administrative professionals exude. These assistants know how to command a room. They remain poised even under the most intense pressure. They know how to make intelligent decisions on-the-spot.

In short, they possess abilities that make others say, “Wow!”

As a result, these assistants enjoy an increased level of respect and even reverence. People look up to them and listen when they speak. People ask for their opinions and guidance. People trust them. They are World Class Assistants.

Hopefully, you’re reading this and thinking, “Yep! That’s what I want!” If that’s the case, we have a few recommendations to help you get there. [Read more…]

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