Training for Executive and Administrative Assistants

World Class Assistant™ Certification and Designation Course

From Support Role to Strategic Partner:

The Course That Gets You There

The certification and designation course that builds the confidence, communication skills, and strategic mindset behind every truly indispensable assistant.

You're Doing More Than Your Title Says

The recognition hasn't caught up to the work you're already doing.

You anticipate problems before your executive sees them coming. You keep their calendar, their priorities, and sometimes their whole department running smoothly — and you make it look effortless, but it feels like your work gets noticed only when something goes wrong.

You second-guess yourself in the moments that matter most: the executive meeting, the tough conversation, the room full of people who outrank you.

None of that means you’re not skilled enough. It means the recognition hasn’t caught up to the work you’re already doing. That’s exactly the gap World Class Assistant™ was built to close.

12

Hours of Live Training

25

Max Seats Per Cohort

10

Curriculum Modules

1.2

CEUs Earned

The Transformation

Here's what that actually looks like

Right Now

You're handling tasks as they land on you.

Your best work goes unnoticed until something goes wrong.

You hesitate in the moments that matter most.

You're not sure how to make the case for your own growth.

You feel like "just the assistant."

After World Class Assistant

You're anticipating what's needed before anyone has to ask.

You have a documented record of your impact that gets you noticed for the right reasons.

You walk in with the composure and presence that commands respect.

You hold a designation, a portfolio, and a plan that proves your value.

You're recognized — and treated — as a strategic partner.

10 Curriculum Focus Areas

What You'll Walk Away With

Each focus area is built around a real skill you can start applying the moment you leave the virtual classroom.

Focus Area 01

Building a Strategic Partnership

Learn the difference between a working relationship and a true strategic partnership, and how to develop one intentionally with your executive.

  • Build the kind of trust that earns you a seat at the table
  • Manage the scope of your executive’s work, not just their calendar
  • Help your executive maintain a competitive edge, and make yourself indispensable

Focus Area 02

The Assistant as a Center of Influence

You already hold more influence than you may realize. This module shows you how to use that position deliberately instead of just keeping the wheels turning.
 
  • Become the trusted conduit who keeps information moving in both directions
  • Develop the ability to anticipate needs before they’re spoken out loud
  • Build the kind of interdependence that makes you genuinely hard to replace
 

Focus Area 03

Leverage Communication for Business Success

Most communication breakdowns have nothing to do with what was said, and everything to do with how. This module gives you the tools to make sure your message lands.
 
  • Choose the right medium so nothing gets lost, ignored, or misread
  • Bridge generational differences in communication
  • Use persuasion skills to move people toward yes

Focus Area 04

Be Tomorrow-Focused

If your days feel like one long game of catch-up, this is the module that changes that. Learn to think a few steps ahead instead of constantly reacting.
 
  • Develop front-brain thinking, the mindset that lets you spot what’s coming
  • Seek out opportunities and bring solutions before anyone has to ask
  • Block potential problems before they ever reach your executive’s desk

Focus Area 05

Create Your Signature Brand

Every email, every meeting, every interaction is shaping how people perceive you,  whether you’re doing it on purpose or not. Take control of that perception.
 
  • Intentionally choose the signature trademark you want to be known for
  • Project a polished, professional presence on screen and in person
  • Build a personal brand that’s consistent, memorable, and unmistakably yours

Focus Area 06

Exude Executive Presence

Executive presence isn’t about title, and it isn’t something you’re born with. It’s a skill. This module teaches you how to command respect that opens doors.
 
  • Be taken more seriously in meetings, conversations, and high-pressure moments
  • Use body language that reinforces your credibility instead of undercutting it
  • Deliver information in headlines so people actually listen the first time

Focus Area 07

Demonstrate Your Value Through a Career Portfolio

If your best work tends to go unnoticed, this module fixes that. You’ll build a Career Portfolio — a living record of how you’ve contributed to your organization’s success.

  • Discover new ways to promote your skills and build alliances across your organization
  • Market yourself with confidence when it matters most
  • Demonstrate your worth, whether you’re working remotely or in the office

Focus Area 08

Grow the Resilience Skillset

Change isn’t slowing down, and neither is the pressure that comes with it. This module builds the resilience that lets you absorb the chaos without it absorbing you.
 
  • Bounce back faster after a setback instead of carrying it into the next day
  • Stay in step with your executive through transitions
  • Generate innovative solutions to problems instead of just absorbing them

Focus Area 09

Understand and Apply Emotional Intelligence

The hardest part of this job usually isn’t the task list — it’s the people, the politics, and your own reactions in the moment. This module gives you the EI to navigate all three.
 
  • Learn the 4 dimensions of EI: self-awareness, self-management, social awareness, and social skill
  • Understand perspectives that are different from your own, even under pressure
  • Know when to step forward and lead, even without the title

Focus Area 10

360-Degree Awareness

Your role touches more of the organization than most people realize — sometimes even you. This module helps you see that bigger picture and use it to your advantage.
 
  • Examine exactly how you fit into the big picture of your organization
  • Recognize the impact you have on your executives’ and the company’s success every single day
  • Create action plans that turn awareness into real, lasting change
Training for Executive and Administrative Assistants

Your CWCA

A Designation You Earn.
Not a Certificate You Receive.

The CWCA (Certified World Class Assistant) designation isn't participation recognition. You'll earn it through real learning activities, a professional development plan you write yourself, a quiz that confirms what you've learned, and an approval process. So when you display those credentials, people know that they represent: rigor, commitment, and a level of professionalism far beyond most other programs.

Taught By People Who've Been Exactly Where You Are

Your Instructors

Not just studied the role — lived it. They've been in your shoes and built this program to help you skip years of trial and error.

Founder & Course Creator

Joan Burge

Joan Burge

Founder, Office Dynamics International

Joan spent 20 years as an Executive Assistant before founding Office Dynamics International in 1990. She's been in your shoes — not just studied them — and was the first person to formally recognize assistants as strategic business partners. Joan created this course to give you the roadmap she had to build herself.

Lead Instructor — Fall 2026

Lisa Olsen

Lisa Olsen

Veteran C-Suite Executive Assistant

With a successful career spanning 20+ years as a Sr. Executive Assistant and Administrative Manger, Lisa has sat exactly where you are. She's an advocate and ambassador for the administrative career, encouraging administrative professionals to expand their potential, take initiative, and practice being “relationship engineers.”

Lead Instructor — Spring 2026

Administrative_Speaker_Trainer

Julie Reed

Veteran C-Suite Executive Assistant

Julie Reed brings more than 20 years of administrative professional experience and firsthand knowledge of what it takes to operate at the highest level. She encourages professionals to constantly transform into their next best selves, take an active role in their team, and give themselves permission to succeed.

What Graduates Say

Hear From the People Who've Done the Work

Joan's WCA classes are electrifying and energize you to go back to your boss and start making improvements where it's needed. I would strongly encourage any admin professional to attend this series.
Tammy H.
Executive Assistant, CWCA
Of all the programs offered by other training companies that I've attended, World Class Assistant was much more comprehensive and intense. This program is head and shoulders above the rest.
Jennie
Executive Assistant, CWCA
I've attended many administrative training programs, but this is by far the most focused, detailed and informative one. I feel that I've stepped up to a new level in my career by attending this program.
Johanna V.
CWCA
This is the first workshop that concentrates on what an administrative professional's job and responsibilities really entail, and bringing your career to "world-class." It changed how I see my role entirely.
WCA Graduate
Administrative Professional

Everything That Comes With the Course

What's Included

12 Hours of Live Virtual Training

Face-to-face learning with Joan Burge, Julie Reed, or Lisa Olsen across 4 sessions plus a 1-hour orientation.

Pre-Reads & Pre-Class Assignments

Prepare for and start your transformation before the first class begins.

Comprehensive 88-Page Workbook

A career-long reference guide for your professional growth, not a workbook you'll file away and forget.

Professional Development Plan

Reflect on what you learned and write your own roadmap for what happens after the course ends.

1.2 CEUs

Continuing education credits that add to your professional record and demonstrate your commitment to growth.

CWCA Designation

Earn your Certified World Class Assistant™ designation through a rigorous review and approval process.

Training for Executive and Administrative Assistants

Get the Brochure

Want to delve deeper into the World Class Assistant experience? Our comprehensive brochure provides an inside look into the course structure, curriculum, benefits, and the transformative impact it has had on our graduates. Download it now and discover why this course could be the game-changer for the career that you've been looking for.

2026 Cohort Dates

Choose Your Session

The World Class Assistant course requires 12 hours of live virtual classroom experience with certified Office Dynamics trainers.

Spring 2026 Cohort
Facilitated by Julie Reed
Orientation

February 24, 2026

Session 1

March 3, 2026

Session 2

March 10, 2026

Session 3

March 24, 2026

Session 4

March 31, 2026

Fall 2026 Cohort
Facilitated by Lisa Olsen
Orientation

August 20, 2026 — 9:00–10:00am PT

Session 1

August 27, 2026

Session 2

September 3, 2026

Session 3

September 10, 2026

Session 4

September 17, 2026

All sessions run 9:00am–12:00pm Pacific · 10:00am–1:00pm Mountain · 11:00am–2:00pm Central · 12:00pm–3:00pm Eastern

Training for Executive and Administrative Assistants

Become a World Class Assistant

Only 25 seats per cohort. Register Now.

$995

Fall 2026 launch price · Registration closes August 14, 2026

Questions first? Call 800-STAR-139

Need help getting your executive's approval?

You're not the only one who needs to say yes. Our WCA Approval Toolkit includes a ready-to-send email template, a one-page ROI summary, and answers to the questions your executive is likely to ask — so you can make the case with confidence.

FAQ & Help

Your Questions, Answered

That’s exactly what our free Readiness Scorecard is for. Take the two-minute self-assessment to see where you stand today and where this course can take you. Take the Scorecard

If an attendee misses a live class, they need to watch the recorded video. Attendees seeking to earn their CWCA designation cannot miss more than one live session. Recordings will be available for seven days after each session.

Each registration is for one individual. If you’d like to enroll a coworker, they’ll need their own registration. Group pricing is available — call 800-STAR-139 to discuss options.
Yes. Office Dynamics can bring World Class Assistant onsite to your organization for a minimum of 12 attendees and a maximum of 20 per class. Group discounts are available for the virtual course as well. Call 800-STAR-139 for details and to discuss scheduling.
Absolutely. Download the WCA Brochure for a full look at the curriculum, the CWCA designation process, and the impact this program has had on graduates worldwide.

Cancellation Policy: There are no refunds; however, a company may substitute one attendee for another by notifying Melia Amira in writing at [email protected] or by calling 800-STAR-139.

Course Reschedules or Cancellations: Should the course need to be postponed due to acts of nature or a national disaster, it will be rescheduled. Office Dynamics reserves the right to replace a trainer with another Office Dynamics Certified Trainer in the event of an emergency. Office Dynamics reserves the right to cancel a city or combine cities if the minimum attendance is not met, without penalty. In such situations, no full refunds or alternative offers shall be made. Registrant further understands and agrees that in the event Office Dynamics should cancel or postpone the scheduled event, Office Dynamics is not responsible for any expenses that the registrant might have incurred, including but not limited to airfare, hotel, food, or other miscellaneous travel costs.

Intellectual Property Rights: Video or audio recording of the scheduled event is strictly prohibited. All intellectual property rights in all materials produced or distributed by Office Dynamics International in connection with the event are expressly reserved, and any unauthorized duplication, publication, or distribution of any such recordings is prohibited. Office Dynamics International reserves the right, without penalty, to confiscate any recording device used in violation of this Agreement, and any improperly recorded or copied intellectual property.

The World Class Assistant™ workbook and the information or other materials furnished for/during this course will not be used for purposes not related to training. Any other duplication, dissemination, use, sale, or resale of said information or writings is prohibited and subject to prosecution.

Individual Use: Anyone wishing to attend the World Class Assistant™ course must purchase their own registration. If an organization is interested in group attendance, please call Melia Amira at Office Dynamics at 800-STAR-139. 

Governing Law: In the event of any litigation arising out of or in connection with this Agreement, including, but not limited to, its enforcement, validity, interpretation, performance, termination, or breach thereof, the prevailing party shall be entitled to recover against the other party, in addition to any available remedies at law or in equity, all costs, including reasonable attorney’s fees, and collection costs incurred thereby. The parties agree that the laws of the State of Nevada shall govern this Agreement and that the Circuit Court of Clark County shall have exclusive jurisdiction over the adjudication of this Agreement. If any term, condition, or provision of this Agreement shall be declared invalid or unenforceable, the remainder of this Agreement, other than such term, condition, or provision, shall not be affected thereby and shall remain in full force and effect and shall be valid and enforceable to the fullest extent permitted by law.

Acknowledgment: Each registrant acknowledges that she/he has read and understand all terms of this Agreement, including, without limitation, the cancellation and substitution provision.

Photos/Video: By attending Office Dynamics International educational programs, you agree to photos, audio, and video taken for educational and/or marketing purposes.

This Agreement supersedes all prior agreements between the parties and represents the entire agreement of the parties with respect to the subject matter hereof.

Additional questions?

Contact Office Dynamics International at 800-STAR-139

Training for Executive and Administrative Assistants

Free eBook: Discover What It Takes to Be a World Class Assistant

Ready to elevate your career and become a more strategic partner to your executive? Download our free eBook, *What It Takes to Be a World Class Assistant*, and discover the skills, mindset, and strategies today’s assistants need to communicate with confidence, build stronger partnerships, and increase their impact. Start your journey toward becoming a Certified World Class Assistant today.

Bring It to Your Organization

World Class Assistant Onsite

Office Dynamics can send one of our elite trainers to your organization for a minimum of 12 attendees, maximum 20 per class. Virtual and in-person options both available.

Your entire team, learning together

Same proven curriculum

Relationships that last beyond the class

Team-specific collaboration

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