<Guest Post by Judi Moreo>
Administrative Professionals are the key to good communication in an organization. It is imperative that we are able to communicate clearly and precisely in order to avoid misinterpretation and misunderstandings that can be extremely costly to the organization. When communication is not good, it can cause serious damage to our organization, our executive, and even ourselves.
Communication is an interactive process between two or more individuals whereby one person delivers information and the other person or persons understand. So, there is the operative word… understand. If there is no understanding, then there is no communication. Therefore, it is imperative we check for understanding during any communication. Too many of us assume that the other person received the information we intended to deliver.
It is also extremely important to check the validity of any information before delivering it, especially when dealing with complicated issues. We don’t ever want to be known as a person who does not check the facts and delivers inaccurate information.
The second aspect to good communication is listening. If you don’t listen, you will not understand. We often don’t listen properly because our thoughts are elsewhere and most of us will not admit that we didn’t hear what was said because we were focused on our own self-talk. You will earn yourself a great deal of respect if you learn and practice active listening skills. Sometimes, we don’t hear because we have been observing the other person and our imagination got carried away with itself about what we thought was going on with that person based on the body language we observed.
We, too, need to be aware of our body language or as it is often called, “our non-verbal communication.” We must be careful of our facial expression, body stance, and gestures because “actions speak louder than words.” We can use the right words, but if we aren’t displaying the appropriate body language, the other person could possibly understand the message totally different than we meant it. If there is a discrepancy between what was said and the way we looked when we said it, the listener will believe the non-verbals over the verbal.
The difference between a good communicator and a poor communicator is the degree of understanding that has taken place. Make sure you are understood!
Ask yourself, how well do you communicate? What steps will you take to improve your communication process this week?
Judi Moreo is one of America’s foremost personal development experts and the author of “You Are More Than Enough: Every Woman’s Guide to Purpose, Passion, and Power” and its companion, the Achievement Journal.
You can learn more about Judi at www.JudiMoreo.com.