Novant Health Overview
Novant Health leaders sought more than just another corporate education class to address the training needs for their managers; they wanted something valuable and relevant for their team of administrative professionals. They sought training that would apply across all aspects of the organization for administrative professionals, including those support type roles that may not have the title of administrative specialist included in them.
After a nationwide search, Novant Health chose Office Dynamics’ flagship training program to instill excellence in its administrative office professionals and build skills for the future while bringing out their star- like qualities.
The Star Achievement Series® developed by Joan Burge, founder and CEO, Office Dynamics International was selected. The time-tested training had the methodology to address administrative competencies, and stood out because of the design and philosophy of the program. It provided the methodology to establish those strategic partnerships between administrative professionals and the management team.
And the Star Achievement Series® provided a time-tested program with proven success as well as:
- Trainer Certification
- Quality materials
- Broad coverage of competencies necessary to excel in the administrative field
- Variety of learning activities
- On-going engagement and collaboration between trainers and the Office Dynamics International team
Novant Health is a not-for-profit integrated system of 15 medical centers, 1,600 providers in 380 clinic locations, as well as numerous outpatient surgery centers, medical plazas, rehabilitation programs, diagnostic imaging centers and community health outreach programs. Novant Health’s 25,000 employees and physician partners care for patients and communities in North Carolina, Virginia, South Carolina and Georgia. (NovantHealth.org)
In 2009 when the Star Achievement Series® commenced, more than 400 administrative professional roles existed within the organization. As the organization grew and acquired additional facilities over the years, so did the need to streamline training, improve customer service and teamwork (one of the core values of Novant Health). The four facets of the Star Achievement Series® Philosophy: Attitude, Skill, Teamwork, and Strategy dove-tailed perfectly to address those needs.
Enter, Kerri Rhue, and her co-worker, Michele Vanhoy. This dynamic duo of Novant Health administrative leaders pursued and completed Star Achievement Series Levels I, II and III, as well as becoming a Master Certified Trainers of the Star Achievement Series® through Office Dynamics International within a challenging 9 days of out-of-state training.
Ms. Rhue and Ms. Vanhoy brought the Star Achievement Series® back to Novant and began a test-pilot program with 12 executive assistants. This training was mandatory. In 2012, the Star Achievement Series® program was opened for applications to all administrative personnel. As of 2013, a total of 140 administrative assistants and other staff with administrative duties have gone through the Star Achievement Series® program.