You cannot afford to take the critical skill of communication for granted! Especially when communicating with co-workers. Let me illustrate my point:
You receive an e-mail from a colleague, but you can’t grasp the tone of the message because the words can be read in a variety of ways. Is the person OK? Angry? Upset? Confused? It’s hard to tell. Would you:
a.) Write back and ask for clarification?
b.) Craft a carefully worded reply that remains positive and avoids any possible negative interpretation (skirting potential conflict)?
c.) Pick up the phone and speak to the person?
d.) None of the above? [Read more…]