Last week, I was researching the pros and cons of today’s collaborative (open-space) work environment. I am preparing for a speech that I will give at our 23rd Annual Conference for Administrative Excellence: The Revolutionary Assistant later this year. Not only is this topic of interest because I am going to speak on how to be effective in this new work space, but because I am hearing administrative assistants and business people talk about the challenges they are facing in this new environment. They are wondering how they are supposed to stay focused or watch a webinar when their environment is so open. [Read more…]
Overworked but Underutilized: Go From Order Taker to Cognitive Being
One of the most common complaints we hear from modern administrative professionals is that they feel busy—overwhelmed even—but they still aren’t really being utilized. The problem? Today’s tech-savvy executives are independent and self-sufficient, and many don’t even know how to leverage an assistant. As a result, you’re left stifled, with a to-do list full of mundane tasks but still unable to contribute the value you’re truly capable of.
Sound familiar? Joan Burge, CEO of Office Dynamics, has been in your shoes, and she’s overcome these exact same challenges. Today, after 25+ years as the top trainer of administrative professionals, Joan believes the solution requires a fundamental shift in approach—going from “order taker” to “cognitive being.” This core philosophy involves changing how you see your role and how you interact with your partner(s). Simply by engaging your intellect in new ways, you have the power to maximize your administrative potential.
In this webinar, Joan will share some of her time-tested strategies to help you escape the everyday monotony and experience true administrative power. [Read more…]
Whether it is a few employees or your entire workforce, it is becoming more and more likely that if you have employees, you are facing the challenge of managing remote workers. In fact, between 2005 and 2012, the number of remote workers in the U.S. grew by almost 80 percent. In 2014, 10 percent of all employees worked remotely. Organizations from Automattic to the U.S. government have found that allowing employees to telecommute, when done correctly, can increase employee productivity and satisfaction, reduce costs for the company, reduce employee turnover and allow access to a larger talent pool. Conversely, other companies like Yahoo! and Reddit disallow remote work, claiming that the speed and quality of work suffered when employees were not in the office. So when faced with the prospect of remote employees, how do you reap the benefits while avoiding the pitfalls? The following are tools and tips to arm your remote employees for success. [Read more…]
Managing Your Executive’s Day (October Free Webinar) [Read more…]
Coming together is better than fighting for your own agenda. When you are trying to create change, whether in a process or for the administrative community in your organization, it is much easier to be persuasive when there is a group. There is strength in unity. Whether there are two administrative professionals in your office or 200, joining forces with your administrative peers will contribute to greater success for your organization.
When administrative professionals work together, there is less duplication, resulting in savings to the company and increased profitability.
- Learn simplification techniques from each other.
- Gain a new perspective.
- Add freshness to your ho-hum routine.
- Share technical shortcuts.
What Busy Hospitals Can Teach You About Office Management – You don’t need to work in a hospital to benefit from the knowledge shared in this post!
What Busy Hospitals Can Teach You About Office Management
Working in a busy hospital is demanding and requires complicated systems with clear instructions in order to manage unpredictable and a constantly changing workflow. The central command center is the emergency department, and from there the patients are sent throughout the institution for necessary treatment and care. In comparison with a busy office, the emergency room staff fills many roles, such as that of a well-trained receptionist. As a sort of triage, when a client walks into the office, it is the job of the receptionist to filter, assess and send that person off in the appropriate direction. [Read more…]