I decided to pull out this Monday Motivator from 2013 because it is a favorite of mine, still holds true and in fact, I believe it to be truer than ever before. Since I wrote this in 2013, I have expanded my mind to the worlds of:
The theme for our 23rd Annual Conference for Administrative Excellence was The Revolutionary Assistant. Our conference was held in October 2016 in Las Vegas. We had 450 assistants from 11 countries attend.
Our team-building activity for 2016 was called Compression Planning®: From Idea to Action and Results Faster. Annette Brown who is a certified McNellis Compression Planning Instructor hosted the session with my assistance.
We were really excited about this activity because the main goal was to get assistants to come up with revolutionary solutions on time-old problems such as managers not making time for their assistants; managers not providing sufficient information to their assistants; handling constantly changing priorities; getting support for training and development.
The concept I loved most about Compression Planning is to move “it” from the conversation to the action. For more than 4 decades assistants have been complaining about the same issues (I mentioned above). When I was an assistant 40 years ago we complained about not getting time with our executives; we complained about not getting enough information from our managers; we complained about not getting support for training.
And yet here we are 40 years later and I still here the same complaints from assistants. We have to stop having these same conversations over and over. The idea is to come up with revolutionary answers that will create change and therefore create better conversations.
Our team-building session was 2 hours long and we just touched the surface. I can’t possibly share everything with you about Compression Planning.
But what we did promise our attendees is that we would share the 4 main issues we covered during the session and provide all the answers our 450 attendees developed. The 4 main topics to be addressed were:
I will write one blog for each issue and we will provide the 25 ideas for each topic that our attendees developed. By the way, all 450 attendees did not work on all 4 issues. We broke the room into quadrants and a section of the room worked on 1 of the 4 issues.
Let’s take the first topic/issue regarding managers and executives not providing enough information to their assistants. First I’d like to give you some background information. In 2015, Jasmine Freeman sent out a survey to our webinar attendees and asked them to identify one thing that was standing in the way or was a barrier in their relationship with their manager. We received 700 responses!!! Wow. That was huge. And I read every single response. I realized that 80% of the assistants could resolve their problems if they would communicate with their executives or if they would have courageous conversations with their executives.
From the survey responses, I created a chart to show our conference attendees the types of issues assistants were having around their executives and communications.
Since there is a long list of ideas, I have pulled what I consider the top 4 and will expand on them. Then you will see the entire list. [Read more…]
Mobile has become the way in the daily operations of both our personal and business lives. It is increasingly important to know how to work productively from anywhere, anytime. It’s all in the apps.
Mobility is changing how we work and live; blending personal and professional lives, apps and tools needed to work well across different devices, and employees expect—and are expected—to work from anywhere.
Today, going mobile means having instant access to all documents, content and colleagues, and the tools to get any job done – anywhere, anytime. ~ Microsoft
Gone are the days of being tethered to a desktop computer to conduct day-to-day business tasks. Today’s Admin needs to be a MobileOfficePro™. [Read more…]
Are you stressed with how much information is out there, constantly at the ready to be consumed?
Are you suffering from information overload?
Here are 5 simple steps that will help you effectively “Neutralize Information Overload” today.
It is not unusual today for administrative assistants to support more than one manager. In fact, that has been happening for more than a decade. The trend continues as managers become more technically proficient and manage more of their own work.
Even when I was an executive assistant in the mid 80s, I worked in one company where I supported the top executive in the division plus his five direct report plus any extra managers in the accounting department; plus managed our VIP client visits to our facility!
So I know what it is like to support multiple managers. Here are some strategies I used and other assistants have used to keep things straight. [Read more…]
What are your tips to ensure your email message is delivered properly? Deliver the right message and watch your email tone.
Question: “For the last chapter of our company’s style guide, I was asked to compile tips on how to write emails that stay true to your personality. My boss wanted these in there because he said he was amazed at how rude, hostile, impatient or uneducated so many otherwise smart people seemed in emails without realizing they were coming off so poorly. [Read more…]
