Learning how to tactfully voice your opinions and assert your needs as an executive assistant is important. Many assistants have crossed the line from assertive to aggressive. So what is the difference between assertive and aggressive? Isn’t being aggressive good? [Read more…]
We can bridge the generational communication gap between Gen-Xers, Nexters, Baby Boomers and Veterans. We just have to understand and appreciate the uniqueness of each.
If you read the January 9 Monday Motivators, you are aware that I am writing a 3 part series on communication to kick off the New Year! Communication is the umbrella of our relationships and interactions. It is at the core of what can help us be successful in the workplace. If we care about having impact and connecting with others, we have to consider the manner in which we communicate—the tools we use, the words, presentation of information, timing and so much more.
This week I am focusing on generational differences. This is something we cover in great depth at our World Class Assistant™ Certification course in Las Vegas. I’m sure everyone reading this can relate because the various generations are all around us.
Here are some tidbits for consideration when communicating with these 4 generations. [Read more…]
In today’s free webinar Joan shares Strategies for Being a World Class Assistant and she covers the topic of Creating a Career Portfolio. So much great information in this webinar. Please enjoy the replay.
I am just coming back to the office this week after an incredible week of teaching World Class Assistant to some amazing ladies. It was four full-days of learning and these assistants were hungry to achieve their certification and WCA Certified designation. As always, we had a small group creating a very intimate experience. We do this on purpose so that I can give special attention to each attendee.
Every time I have the honor of teaching, I learn new things as well. I am always impressed at the great ideas people will come up with . . . when you let them! During my training, I give ample time for attendees to use their creativity, skill practice, and stretch out of their comfort zones. And every time, people prove that given the opportunity, they have more to give than they think.
Unfortunately, in the workplace, people often stay in their realm and unless they are pushed to take on something new or think differently, they stay with what they know. Yet everyone has so much more potential. [Read more…]
Dear Joan & Jasmine:
Since I picked up your book “Who Took My Pen…Again?!” in 2013, Office Dynamics has changed my life!
I’ve been a professional assistant my entire life. I entered my career, in 1981 with no more than a pleasant personality, a sense of style and the ability to type quickly. As the years passed, I raised my children as a working Mom while adding new skills, learning new technologies, etc. I experienced a few bumps in the road but felt fairly secure that I was good at what I did and had all the skills necessary to be successful.
After reading your wonderful book, I realized I was gravely mistaken. [Read more…]
As we celebrate 25 years in business we’re offering a free webinar each month for administrative professionals to continue their skill development and learn more about who we are and what we offer the administrative profession.
This month we focused on the topic of persuasion skills with our free webinar, Getting to Yes: Overcoming Resistance to Get What You Want and Create More Value for Your Company.
